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Call Center Rep Jobs in Connecticut (NOW HIRING)

Town Fair Tire

Call Center

East Haven, CT · On-site

$15.50 - $20/hr

A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to ...

Town Fair Tire Centers

Call Center

East Haven, CT

$15.50 - $20/hr

See More See Less A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will ...

wm

Call Center Customer Service Representative

Windsor, CT · On-site

$17.50 - $23.64/hr

Job Summary The Customer Service Rep I - This entry level role operates within a full-service National Accounts contact center, delivering end-to-end support for a wide range of customers across ...

EXL

Inbound Call Center Reps - Entry level

Hartford, CT · On-site

$19 - $24/hr

Qualified candidates will be asked to complete a series of assessments, including a Performance Skills Index and a Call Center Simulation. Note: The posted range is the hiring range for this role - a ...

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Call Center Rep information

See Connecticut salary details

$10

$17

$23

How much do call center rep jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call center rep in Connecticut is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What is a call center rep?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What are the key skills and qualifications needed to thrive as a call center rep?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by call center reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What do I need to be a call center representative?

To become a call center representative, you typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Some positions may require familiarity with customer service software and basic computer skills. Additional certifications are not usually required but can be beneficial for advancement.
Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Connecticut as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,442 per year, or $17 per hour.

Call Center -- Customer Service Representative

Amicis Global

East Hartford, CT • On-site

$17 - $20/hr

Contractor

Re-posted 2 days ago

Job description

Title: Customer Service Representative

Duration: 6+ months

Pay Rate: $19.36/hr
Location: East Hartford, CT - Onsite
M-F; 8:30 am - 5 pm
Weekend's Off
Description:
As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal. We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs. You will need to have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned.
What you will be doing:

  • Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
  • Provide one-to-one telephone contact with consumers and providers.
  • Assist with password resets.
  • Accurately respond to incoming calls received by the call center.
  • Accurately document all interactions with consumers.
  • Properly forward calls to Call Center Leadership or other CT agencies per procedures.
  • Provide clear, complete, accurate and objective information based on full understanding of program requirements.
  • Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
  • Work with consumers in difficult situations.
  • Handle and data enter complaints in accordance with approved policies and procedures.
  • Meet and exceed daily standards for calls answered, customer service, and quality.

What you get:

  • Paid Training
  • Work Schedule: Monday- Friday 8:30-5:00pm
  • Weekend's OFF!
  • Great Work Environment

People who succeed in this role have:

  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong commitment and work ethic.
  • Outstanding Attendance.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Customer Service Experience.
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative technology.
  • Provide calm conflict resolution and problem solving for frustrated customers.
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.