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Call Center Rep Jobs in Boca Raton, FL (NOW HIRING)

Taylor

Call Center Representative

Pompano Beach, FL · On-site

$18/hr

The Call Center Representative is responsible for delivering highquality client support by responding to client inquiries via phone, chat, email, and Zendesk. This role serves as a key point of ...

Guardian Recovery

CALL CENTER REP

Delray Beach, FL

$14.50 - $18.75/hr

Call Center Representative answers client referrals, gathers information on prospective clients, mails information packets, and tours prospective clients and their families. The Call Center ...

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All JobsCall Center Rep JobsCall Center Rep Jobs in Boca Raton, FL

Call Center Rep information

See Boca Raton, FL salary details

$10

$16

$23

How much do call center rep jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for call center rep in Boca Raton, FL is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.88 per hour, depending on experience, location, and employer.

What are Call Center Reps?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by Call Center Reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.
What cities near Boca Raton, FL are hiring for Call Center Rep jobs? Cities near Boca Raton, FL with the most Call Center Rep job openings:
Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,632 per year, or $16.6 per hour.

Call Center Representative

NATIONAL FLOORS DIRECT INC

Boca Raton, FL • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.

We are currently seeking a highly motivated and adaptable Call Center Representative to join our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives.

In this role, you will be the first customer touch point, the beginning of the customer experience, and a representative of the National Floors Direct brand. You will be responsible receiving inbound calls and making outbound calls from customers regarding their needs for new floor-coverings.

Responsibilities:

• Handling inbound calls and making outbound calls.

• Engaging with prospective customers regarding their floor covering needs.

• Passionate about delivering a great customer experience.

• Making outbound calls from internet generated leads.

• Providing a positive and informative customer experience.

• Use internal tools to document all costumer touch points and communications.

• Availability to work some nights and weekends.

• Ability to build rapport with customers.

• Contribute to the achievement of team goals and outcomes.

• Setting qualified appointments for our Field Sales Representatives.

• Participate in regular training and development meetings as required.

• Represent the brand in line with our mission of delivering an amazing customer experience.


Qualifications:

• 2+ years of Call Center, Customer Service, or other customer facing experience.

• Familiarity with Customer Relationship Management (CRM) software and best practices.

• Technologically proficient,

• Excellent listening and communication skills.

• Must possess a positive, can-do attitude.


Benefits and Compensation:

• Performance Bonuses

• 100% Paid Training

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Flexible Schedules

• Employee Discounts

• Paid Time Off (PTO)

• 401k


What Our Employees Say About Us?

• Indeed Employee Reviews: 88%

• Glassdoor Employee Reviews: 96%


What Our Customers Say About Us?

• Consumer Affairs Customer Reviews: 90%

• Trustpilot Customer Reviews: 90%

• Houzz Customer Reviews: 94%

• Google Customer Reviews: 94%


How Our Call Center Representatives Are Set Up For Success?

• Ongoing Training

• Learning and Development

• Career Pathing

• Opportunities for Growth


This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you.

National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.


Monday 8a to 9p
Tuesday 8a to 9p
Wednesday 8a to 9p
Thursday 8a to 9p
Friday 8a to 9p
Saturday 8a to 6p
Sunday 10:30a to 6p