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Call Center Rep Jobs in Boca Raton, FL (NOW HIRING)

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$14.75 - $18.50/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental Support Center is located in Boca Raton, FL * 2-week training program provided * Benefits such as Medical ...

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Customer Service Representative

Plantation, FL · On-site

$18 - $19/hr

Call Center Representative We are seeking a Call Center Representative to join our team. In this role, you will provide exceptional customer service to customers by answering inquiries, resolving ...

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Bilingual Customer Service Representatives

Plantation, FL · On-site

$17 - $18/hr

Bilingual Spanish Call Center Representative We are seeking a Bilingual (English/Spanish) Call Center Representative to join our team. In this role, you will provide exceptional customer service to ...

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All JobsCall Center Rep JobsCall Center Rep Jobs in Boca Raton, FL

Call Center Rep information

See Boca Raton, FL salary details

$10

$16

$23

How much do call center rep jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for call center rep in Boca Raton, FL is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.88 per hour, depending on experience, location, and employer.

What are Call Center Reps?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by Call Center Reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.
What cities near Boca Raton, FL are hiring for Call Center Rep jobs? Cities near Boca Raton, FL with the most Call Center Rep job openings:
Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,632 per year, or $16.6 per hour.
Call Center Representative - Bilingual Spanish

Call Center Representative - Bilingual Spanish

Elevate ENT Partners

Pembroke Pines, FL • On-site

Full-time

Posted 18 days ago

Job description

The Call Center Representative for ENT provides high-quality customer service and appointment support for patients seeking care in Otolaryngology. This role is responsible for handling inbound and outbound calls, scheduling appointments, verifying patient information, and ensuring a smooth patient experience while maintaining confidentiality and professionalism.
Key Responsibilities:
  • Answer incoming calls and assist patients with scheduling ENT appointments
  • Make outbound calls for appointment confirmations, follow-ups, and reminders
  • Collect and verify patient demographic and insurance information
  • Route calls appropriately to clinical staff when needed
  • Document all patient interactions accurately in the EMR system
  • Provide basic information regarding services, providers, and office policies
  • Maintain professionalism and empathy in all patient interactions
  • Ensure compliance with HIPAA and organizational policies

Qualifications:
  • High school diploma or equivalent required
  • Previous call center or medical office experience preferred
  • Knowledge of medical terminology (ENT experience a plus)
  • Strong communication and customer service skills
  • Ability to multitask and work in a fast-paced environment
  • Experience with EMR systems preferred

Preferred Skills (ENT-specific):
  • Familiarity with ENT procedures and terminology (e.g., audiology, sinus, allergy, hearing tests)
  • Experience scheduling specialty care appointments

AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.
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