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Call Center Rep Jobs in Louisiana (NOW HIRING)

LA Health Solutions

Call Center Representative

Metairie, LA · On-site

$14.50 - $18/hr

DESCRIPTION Monarch Medical Management is seeking a dependable and compassionate Call Center Representative to join our fast-paced, high call volume healthcare call center. As the first point of ...

LA Health Solutions

Call Center Representative

Metairie, LA · On-site

$14.75 - $18.50/hr

DESCRIPTION Monarch Medical Management is seeking a dependable and compassionate Call Center Representative to join our fast-paced, high call volume healthcare call center. As the first point of ...

LA Health Solutions

Call Center Representative

Metairie, LA

$14.50 - $18/hr

Monarch Medical Management is seeking a dependable and compassionate Call Center Representative to join our fast-paced, high call volume healthcare call center. As the first point of contact for our ...

Bath Planet

Call Center Representative

Monroe, LA · On-site

$15.50 - $19.25/hr

Call Center Office Representative Creating a fresh solution to bath remodeling, Tubbs by Grubbs / Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to ...

Bath Planet

Call Center Representative

Monroe, LA · On-site

$15.50 - $19.25/hr

Call Center Office Representative Creating a fresh solution to bath remodeling, Tubbs by Grubbs / Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to ...

Bath Planet

Call Center Representative

West Monroe, LA · On-site

$15.50 - $19.25/hr

Call Center Office Representative Creating a fresh solution to bath remodeling, Tubbs by Grubbs / Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to ...

Bath Planet

Call Center Representative

Monroe, LA · On-site

$15.50 - $19.25/hr

Call Center Office Representative Creating a fresh solution to bath remodeling, Tubbs by Grubbs / Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to ...

Bath Planet

Call Center Representative

West Monroe, LA · On-site

$15.50 - $19.25/hr

Call Center Office Representative Creating a fresh solution to bath remodeling, Tubbs by Grubbs / Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to ...

Bath Planet

Call Center Representative

West Monroe, LA · On-site

$15.50 - $19.25/hr

Call Center Office Representative Creating a fresh solution to bath remodeling, Tubbs by Grubbs / Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to ...

HeartPlace

Call Center Representative (2342)

Lafayette, LA · On-site

$15.25 - $19/hr

US Heart and Vascular is in need of a Call Center Representative to join our team at Cardiology Specialists of Acadiana in Lafayette, LA Position Summary Promotes a positive practice image through ...

MCI Military Recruitment

$14/hr

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information ...

OrthoSynetics Inc

Call Center Representative

Metairie, LA · On-site

$14.50 - $18/hr

Abandon Rate - 5% or less Pause Time - 5% or less After Call Time - 15% or less Ability to solve practical problems with customers and deal with a variety of personalities leaving the customer ...

OrthoSynetics Inc

Call Center Representative

Metairie, LA

$14.50 - $18/hr

Abandon Rate - 5% or less Pause Time - 5% or less After Call Time - 15% or less Ability to solve practical problems with customers and deal with a variety of personalities leaving the customer ...

OrthoSynetics Inc

Call Center Representative

Metairie, LA

$14.75 - $18.50/hr

Abandon Rate - 5% or less Pause Time - 5% or less After Call Time - 15% or less Ability to solve practical problems with customers and deal with a variety of personalities leaving the customer ...

OrthoSynetics

Call Center Representative

Metairie, LA · On-site

$14.75 - $18.50/hr

Abandon Rate - 5% or less Pause Time - 5% or less After Call Time - 15% or less Ability to solve practical problems with customers and deal with a variety of personalities leaving the customer ...

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Call Center Rep information

See Louisiana salary details

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How much do call center rep jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for call center rep in Louisiana is $15.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $16.44 per hour, depending on experience, location, and employer.

What is a call center rep?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What are the key skills and qualifications needed to thrive as a call center rep?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by call center reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What do I need to be a call center representative?

To become a call center representative, you typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Some positions may require familiarity with customer service software and basic computer skills. Additional certifications are not usually required but can be beneficial for advancement.

What cities in Louisiana are hiring for Call Center Rep jobs?

Cities in Louisiana with the most Call Center Rep job openings:

Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Louisiana as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,859 per year, or $15.3 per hour.

Call Center Representative

Metairie, LA • On-site

LA Health Solutions
Outpatient Health Care • 11 - 50 employees
Learn more about LA Health Solutionsexternal

$14.50 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

DESCRIPTION
Monarch Medical Management is seeking a dependable and compassionate Call Center Representative to join our fast-paced, high call volume healthcare call center. As the first point of contact for our patients, you will be responsible for handling a large volume of incoming and outgoing calls, assisting with appointment scheduling, insurance verification, and supporting patients throughout their care journey.
The ideal candidate thrives in a busy environment, communicates clearly and empathetically, and remains organized under pressure. Strong attention to detail, multitasking ability, and a professional demeanor are essential.
REQUIREMENTS
Key Responsibilities
Patient Communication and Support
  • Handle a high volume of inbound and outbound calls daily in a courteous and professional manner
  • Use approved call scripts to assist patients with scheduling, inquiries, and follow-ups
  • Focus on one-call resolution, directing calls or taking detailed messages when needed

Appointment Scheduling and Coordination
  • Schedule, reschedule, and cancel appointments in eClinicalWorks (eCW)
  • Complete necessary scheduling checklists (such as Ortho Spine or Ortho Extremity)
  • Coordinate patient transportation (such as Uber) and confirm logistics
  • Follow up on approvals and referrals with attorneys, clinics, and insurance carriers

Patient Records and Insurance Management
  • Accurately collect and verify patient demographics and insurance details
  • Maintain and update patient accounts, including Workers' Compensation cases

Administrative Support and Documentation
  • Enter, retrieve, and update patient records in electronic health systems
  • Manage email communications with attorneys, providers, and internal departments
  • Process medical record requests and send necessary documents securely

Compliance and Confidentiality
  • Comply with HIPAA, privacy policies, and clinic procedures
  • Stay current with healthcare regulations and insurance policy changes

Qualifications
  • High school diploma or equivalent required; some college preferred
  • Experience handling high call volumes in a healthcare or customer service setting is strongly preferred
  • Familiarity with eClinicalWorks and medical terminology is a plus
  • Strong multitasking skills and attention to detail
  • Proficient in using computer systems and electronic health records (EHR)
  • Excellent communication and interpersonal skills

Benefits
  • Health, vision, and dental insurance after 60 days
  • Paid time off (PTO)
  • Continued education opportunities
  • Retirement plan options

If you are passionate about helping others and thrive in a dynamic call center environment, we encourage you to apply.
Monarch Medical Management is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

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