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Call Center Technology Jobs (NOW HIRING)

648 Connect

Call Center Tech

Du Bois, PA

$18 - $20/hr

Join Our Team as a Call Center Tech at 648 Connect! Are you ready to kickstart your career in a dynamic and supportive environment? At 648 Connect, based work from home, we pride ourselves on ...

Jasco Products

CALL CENTER TECH SPECIALIST

Oklahoma City, OK · On-site

$76K - $77K/yr

Call Center Tech Specialist Oklahoma City, OK Overview Position Type: Full Time Category: Customer Service Description Jasco is looking for Consumer Care Specialists that want to go above and beyond ...

Integrated Resources

Pharmacy Call Center Tech

Orlando, FL · On-site

$17 - $21/hr

Pharmacy Call Center Tech Title: Pharmacy Call Center Tech Duration: 6+ months Location: Orlando, FL Job Responsibilities * Records and processes orders and/or inquiries received by mail, telephone ...

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Contact Center Technology and Process Improvement - Design and drive implementation of contact ... Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes

Della infotech Inc

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Location : Philadelphia,PA Duration : contract to hire(3 months contract) Client : AmeriHealth Under the direct supervision of the Supervisor, Pharmacy Services Call Center ...

Della Infotech, Inc.

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Location : Philadelphia,PA Duration : contract to hire(3 months contract) Client : AmeriHealth Under the direct supervision of the Supervisor, Pharmacy Services Call Center ...

Whidbey Telecom

CALL CENTER TECH SUPPORT

Langley, WA · On-site

$41K - $51K/yr

Join our dynamic team at Whidbey Telecom as a Call Center Tech Support Specialist in Langley, WA. We seek dedicated, customer-oriented individuals to provide exceptional technical support for our ...

vTech Solution

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy ...

vTech Solution

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy ...

vTech Solution

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy ...

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Call Center Technology information

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How much do call center technology jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center technology in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is call center technology?

Call center technology refers to the systems, software, and tools used to manage and facilitate customer interactions in a call center environment. This includes technologies such as automatic call distributors (ACDs), interactive voice response (IVR) systems, customer relationship management (CRM) software, and workforce management solutions. These tools help streamline operations, improve agent efficiency, and enhance the customer experience by handling inbound and outbound calls, tracking performance, and integrating with other business systems.

What are some common challenges faced by professionals working in call center technology roles?

Professionals in Call Center Technology often encounter challenges such as integrating new communication platforms with legacy systems, ensuring high system uptime, and swiftly addressing technical issues that disrupt customer service. Managing data security and compliance, especially when handling sensitive customer information, is also a key concern. Additionally, staying updated with rapidly evolving technology trends and collaborating effectively with both IT and customer service teams are crucial aspects of the role.

What are the key skills and qualifications needed to thrive in call center technology, and why are they important?

To thrive in Call Center Technology, you need a solid understanding of telecommunications systems, networking, and customer service operations, typically supported by a degree in information technology or related fields. Familiarity with call center platforms (such as Avaya, Cisco, or Genesys), CRM software, and certifications like CompTIA A+ or CCNA are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication help professionals excel in troubleshooting and supporting end-users. These skills ensure seamless call center operations, quick resolution of technical issues, and enhanced customer experience.

What is the difference between Call Center Technology vs Call Center Agent?

AspectCall Center TechnologyCall Center Agent
Primary RoleManages and implements call center systems and softwareHandles customer calls and provides support
Required SkillsTechnical knowledge of call center software, troubleshootingCommunication, problem-solving, customer service
Work EnvironmentOffice or remote technical settingCall center environment, interacting with customers
CertificationsIT certifications, technical trainingCustomer service certifications often preferred

Call Center Technology professionals focus on maintaining and improving call systems, while Call Center Agents directly interact with customers. Both roles are essential in the call center industry but serve different functions.

More about Call Center Technology jobs

What cities are hiring for Call Center Technology jobs?

Cities with the most Call Center Technology job openings:

What states have the most Call Center Technology jobs?

States with the most job openings for Call Center Technology jobs include:

What are popular job titles for Call Center Technology?

Popular job titles for Call Center Technology:

Call Center Technology jobs near you
Infographic showing various Call Center Technology job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Tech

Du Bois, PA

648 Connect
See more jobs at 648 Connectexternal

$18 - $20/hr

Part-time

Posted 24 days ago

Job description

Join Our Team as a Call Center Tech at 648 Connect!

Are you ready to kickstart your career in a dynamic and supportive environment? At 648 Connect, based work from home, we pride ourselves on delivering exceptional service and fostering a professional yet friendly workplace. We’re on the lookout for a dedicated Call Center Tech to join our team and play a key role in ensuring smooth communication and efficient operations. No prior experience? No problem! We’re here to help you grow and succeed.

What You'll Be Doing

As a Call Center Tech, your day-to-day responsibilities will keep you engaged and make a real impact. Here’s a glimpse of what you’ll be handling:

  • Communication Excellence: Handle calls and communicate professionally, fluently, and effectively with doctors, nurses, techs, third-party companies, and radiologists.
  • Digital Organization: Manage and organize digital files and documents to keep everything running smoothly.
  • Scheduling and Coordination: Respond to emails, answer the phone, keep the call log up to date.
  • Data Accuracy: Maintain electronic records and databases with precision and attention to detail.
  • Reporting and Presentations: Prepare and format reports, presentations, and correspondence.
  • Customer Service: Provide top-notch support through email, chat, or virtual platforms.
  • Team Collaboration: Support team communication using collaboration tools.
  • IT Assistance: Perform basic IT tasks as required.
  • Adaptability: Each contract we manage comes with specific responsibilities tailored to the job, so flexibility is key!
What We’re Looking For

To thrive in this role, you’ll need to bring:

  • A professional and respectful attitude when interacting with colleagues, clients, and partners.
  • Strong organizational skills to manage multiple tasks and responsibilities efficiently.
  • Excellent communication skills to ensure clear and effective interactions.
  • A knack for technology and a willingness to learn basic IT tasks.
  • Attention to detail and accuracy in maintaining records and preparing documents.
  • A proactive mindset and the ability to adapt to new challenges.

No prior experience? That’s okay! We value a positive attitude and a commitment to learning.

Why 648 Connect?

At 648 Connect, we believe in creating a workplace where everyone feels valued and supported. While we currently do not offer additional benefits, we’re committed to providing a professional environment where you can grow your skills, contribute meaningfully, and be part of a collaborative team.

Ready to Apply?

If you’re ready to take the first step in your career and join a company that values professionalism, teamwork, and effective communication, we’d love to hear from you! Apply today and become a vital part of the 648 Connect team in DuBois, PA. Let’s connect!


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