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Call Center Sales Supervisor

Fairfield, NJ · On-site

$70K - $80K/yr

Proficient in Microsoft Office and call center technology * Organized, detail-oriented, and adaptable in a fast-paced environment Compensation & Benefits * $70,000-$80,000 per year * Performance ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

Manage and maintain call center technology platforms, including ITSM ticketing systems, phone systems, and workforce management tools, escalating technical issues as needed. * Ensure all call center ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Knowledge of call center technologies and ticketing systems. * Experience handling high call volumes. Key Competencies * Customer Focus * Professionalism * Patience and Empathy * Teamwork

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How much do call center technology jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center technology in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is call center technology?

Call center technology refers to the systems, software, and tools used to manage and facilitate customer interactions in a call center environment. This includes technologies such as automatic call distributors (ACDs), interactive voice response (IVR) systems, customer relationship management (CRM) software, and workforce management solutions. These tools help streamline operations, improve agent efficiency, and enhance the customer experience by handling inbound and outbound calls, tracking performance, and integrating with other business systems.

What are some common challenges faced by professionals working in call center technology roles?

Professionals in Call Center Technology often encounter challenges such as integrating new communication platforms with legacy systems, ensuring high system uptime, and swiftly addressing technical issues that disrupt customer service. Managing data security and compliance, especially when handling sensitive customer information, is also a key concern. Additionally, staying updated with rapidly evolving technology trends and collaborating effectively with both IT and customer service teams are crucial aspects of the role.

What are the key skills and qualifications needed to thrive in call center technology, and why are they important?

To thrive in Call Center Technology, you need a solid understanding of telecommunications systems, networking, and customer service operations, typically supported by a degree in information technology or related fields. Familiarity with call center platforms (such as Avaya, Cisco, or Genesys), CRM software, and certifications like CompTIA A+ or CCNA are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication help professionals excel in troubleshooting and supporting end-users. These skills ensure seamless call center operations, quick resolution of technical issues, and enhanced customer experience.

What is the difference between Call Center Technology vs Call Center Agent?

AspectCall Center TechnologyCall Center Agent
Primary RoleManages and implements call center systems and softwareHandles customer calls and provides support
Required SkillsTechnical knowledge of call center software, troubleshootingCommunication, problem-solving, customer service
Work EnvironmentOffice or remote technical settingCall center environment, interacting with customers
CertificationsIT certifications, technical trainingCustomer service certifications often preferred

Call Center Technology professionals focus on maintaining and improving call systems, while Call Center Agents directly interact with customers. Both roles are essential in the call center industry but serve different functions.

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What cities are hiring for Call Center Technology jobs?

Cities with the most Call Center Technology job openings:

What states have the most Call Center Technology jobs?

States with the most job openings for Call Center Technology jobs include:

What are popular job titles for Call Center Technology?

Popular job titles for Call Center Technology:

Call Center Technology jobs near you
Infographic showing various Call Center Technology job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Supervisor

Mount Laurel, NJ • On-site

Milestone Treatment
See more jobs at Milestone Treatmentexternal

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Call Center Supervisor – Behavioral Health Admissions

Location: Marlton, NJ — Onsite
Job Type: Full-Time
Reports To: Director of Admissions
Salary: $70,000–$90,000

About Milestone

Milestone Addiction Treatment is a growing behavioral healthcare organization providing substance use disorder and mental health treatment across multiple locations throughout the United States.

We are seeking an experienced Call Center Supervisor to lead the day-to-day performance of our admissions call center. This individual will oversee Admissions Coordinators and help ensure the team is converting opportunities into admissions while delivering an exceptional experience to prospective clients and families.

This role requires direct call center experience, including experience leading, supervising, or coaching call center teams. Experience within substance use treatment, mental health, behavioral healthcare, or healthcare admissions is strongly preferred.

What You'll Do

  • Lead the day-to-day performance and workflow of Milestone's admissions call center.

  • Supervise, coach, and develop Admissions Coordinators to improve individual and team performance.

  • Establish clear expectations around conversion, speed-to-lead, follow-up, call quality, pipeline management, and admissions performance.

  • Monitor call center KPIs and identify trends, performance gaps, and opportunities for improvement.

  • Review calls and provide actionable coaching around rapport, objection handling, urgency, closing, and prospective client experience.

  • Ensure leads are distributed, contacted, followed up on, and managed effectively.

  • Monitor staffing, scheduling, call volume, and coverage to maintain appropriate responsiveness.

  • Ensure consistent CRM usage and strong pipeline and documentation discipline.

  • Help develop and improve call center processes, scripts, workflows, training, and performance standards.

  • Partner closely with the Director of Admissions to establish goals, evaluate performance, and execute admissions strategies.

  • Build a culture of accountability, urgency, teamwork, competition, and compassion.

What We're Looking For

  • Direct call center experience is required.

  • Experience supervising, leading, coaching, or developing employees in a high-volume call center environment.

  • Strong understanding of sales conversion, pipeline management, lead management, and performance coaching.

  • Experience working against measurable KPIs, conversion goals, and revenue or admissions targets.

  • Strong analytical skills with the ability to use performance data to identify problems and drive improvement.

  • Experience with CRM and call center technology; Salesforce experience preferred.

  • Strong coaching, leadership, and performance-management skills.

  • Ability to hold people accountable while maintaining an engaged and motivated team.

  • Excellent communication, organization, and problem-solving skills.

  • Comfortable operating in a fast-paced environment where priorities and call volume can change quickly.

Preferred Experience

  • Substance use disorder treatment, mental health, behavioral health, or healthcare admissions experience.

  • High-volume inbound sales or admissions call center experience.

  • Call monitoring, quality assurance, sales coaching, and conversion optimization.

  • Building or improving call center processes, scripts, training programs, and performance dashboards.

How Success Is Measured

  • Lead-to-admission conversion

  • Speed-to-lead and response times

  • Pipeline and follow-up consistency

  • Call quality and prospective client experience

  • Individual and team performance

  • Staffing and call center coverage

  • CRM and documentation accuracy

  • Continuous improvement in admissions performance

Why Milestone?

This isn't a traditional call center where success is measured by how quickly you close a ticket. The conversations our admissions team handles can determine whether someone takes the next step toward getting treatment.

As Call Center Supervisor, you'll have the opportunity to develop people, improve performance, strengthen our admissions process, and directly impact Milestone's growth.

We're looking for someone who enjoys coaching people, understands the numbers behind a high-performing call center, and knows how to create accountability without losing sight of the people behind every call.

Compensation & Benefits

  • Salary: $70,000–$90,000

  • Medical, dental, and vision insurance

  • 401(k) retirement plan

  • Paid time off

  • Professional development opportunities

  • Career advancement within a growing national organization

If you're an experienced call center leader who knows how to develop people, improve performance, and turn opportunities into measurable results, we'd like to hear from you.