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Call Center Technology Jobs (NOW HIRING)

Koniag Services, Inc.

Manage and maintain call center technology platforms, including ITSM ticketing systems, phone systems, and workforce management tools, escalating technical issues as needed. * Ensure all call center ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

Ensure effective use of call center technologies and coordinate with IT for system support * Enforce company policies, regulatory requirements, and industry standards. * Perform other duties as ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

Ensure effective use of call center technologies and coordinate with IT for system support * Enforce company policies, regulatory requirements, and industry standards. * Perform other duties as ...

MCI

Call Center Collections Manager

Tampa, FL · On-site

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

DCH Health System

Lab Call Center Tech

Tuscaloosa, AL · On-site

$17.75 - $23.50/hr

Assists with Laboratory Processing Tech and referral testing area when needed. * Assists with employee performance evaluations. * Assists with employee counseling and guidance. * Responsible for all ...

DCH Health System

Lab Call Center Tech

Tuscaloosa, AL · On-site

$17.75 - $23.50/hr

Assists with Laboratory Processing Tech and referral testing area when needed. * Assists with employee performance evaluations. * Assists with employee counseling and guidance. * Responsible for all ...

DCH Health System

Lab Call Center Tech

Tuscaloosa, AL · On-site

$17.75 - $23.50/hr

Assists with Laboratory Processing Tech and referral testing area when needed. * Assists with employee performance evaluations. * Assists with employee counseling and guidance. * Responsible for all ...

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Call Center Technology information

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How much do call center technology jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center technology in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is call center technology?

Call center technology refers to the systems, software, and tools used to manage and facilitate customer interactions in a call center environment. This includes technologies such as automatic call distributors (ACDs), interactive voice response (IVR) systems, customer relationship management (CRM) software, and workforce management solutions. These tools help streamline operations, improve agent efficiency, and enhance the customer experience by handling inbound and outbound calls, tracking performance, and integrating with other business systems.

What are some common challenges faced by professionals working in call center technology roles?

Professionals in Call Center Technology often encounter challenges such as integrating new communication platforms with legacy systems, ensuring high system uptime, and swiftly addressing technical issues that disrupt customer service. Managing data security and compliance, especially when handling sensitive customer information, is also a key concern. Additionally, staying updated with rapidly evolving technology trends and collaborating effectively with both IT and customer service teams are crucial aspects of the role.

What are the key skills and qualifications needed to thrive in call center technology, and why are they important?

To thrive in Call Center Technology, you need a solid understanding of telecommunications systems, networking, and customer service operations, typically supported by a degree in information technology or related fields. Familiarity with call center platforms (such as Avaya, Cisco, or Genesys), CRM software, and certifications like CompTIA A+ or CCNA are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication help professionals excel in troubleshooting and supporting end-users. These skills ensure seamless call center operations, quick resolution of technical issues, and enhanced customer experience.

What is the difference between Call Center Technology vs Call Center Agent?

AspectCall Center TechnologyCall Center Agent
Primary RoleManages and implements call center systems and softwareHandles customer calls and provides support
Required SkillsTechnical knowledge of call center software, troubleshootingCommunication, problem-solving, customer service
Work EnvironmentOffice or remote technical settingCall center environment, interacting with customers
CertificationsIT certifications, technical trainingCustomer service certifications often preferred

Call Center Technology professionals focus on maintaining and improving call systems, while Call Center Agents directly interact with customers. Both roles are essential in the call center industry but serve different functions.

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Cities with the most Call Center Technology job openings:

What states have the most Call Center Technology jobs?

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What are popular job titles for Call Center Technology?

Popular job titles for Call Center Technology:

Call Center Technology jobs near you
Infographic showing various Call Center Technology job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Pharmacy Call Center Tech

Philadelphia, PA • On-site

Integrated Resources INC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Integrated Resources INCexternal

$18.50 - $22.75/hr

Contractor

Re-posted 22 hours ago

Job description

Job Description
  • Handles calls and correspondence regarding pharmacy issues from providers/physicians and members. Identifies and/or responds to inquiries, benefit payments, complaints, dissatisfaction, grievances and claim issues. Document calls in inquiry tracking system. Using established protocols ensures resolutions provided are presented in a clear and accurate manner. Facilitates problem resolution and acts as customers advocate.
  • Reviews daily work activity report to self-monitor performance and productivity standards. Identifies deficiencies/problems and adjust behavior and work activities as appropriate. Follows internal process and procedures to ensure activities are handled in accordance with departmental and company policies/procedures.
  • Performs initial research of pharmacy issues. Reconciles plan information utilizing department-generated procedures and reference materials. Appropriately escalates claims outside knowledge and/or clinical scope to higher-level call center staff or pharmacist for review. Utilizes internal Pharmacy systems to update, modify and extract member information.
  • Assists network pharmacist in processing prescription claims. Reviews claims for accuracy and adherence to contract guidelines. Reviews and authorizes appropriate faxed medication requests from institutional/long term facilities and maintains consistent contact with all facilities to assure protocols are maintained.
  • Assists with entering prior authorizations when required; provides follow up assistance for prior authorization requests, follow up with request from physicians for denial letters, provides assistance in gathering historical claim information as required. Provides Level II Pharmacy Technician, Supervisor and/or Pharmacist with background data needed for claim review, appeals and grievances.
  • Discriminates between routine and significant matters; apprises management of issues which can negatively affect service and business. Identifies provider/physician/member issues and refers to appropriate departments. Suspend inquiries forwarded to pharmacists or other departments and follows through to ensure timely resolution.
Qualifications
  • 2 years Pharmacy Technician experience in a healthcare, long term care or retail environment.
  • Minimum 35 wpm typing.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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