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Call Center Technology Jobs in Arizona (NOW HIRING)

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

You can juggle multiple priorities in a fast-paced environment without dropping the ball. * You're tech-savvy. Comfortable with Microsoft Office and CRM/call center systems. Bonus if you've worked in ...

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

$80K - $110K/yr

You can juggle multiple priorities in a fast-paced environment without dropping the ball. * You're tech-savvy. Comfortable with Microsoft Office and CRM/call center systems. Bonus if you've worked in ...

TEKsystems

Call Center Representative

Tempe, AZ

$21/hr

Customer Service Representative (Call Center) Position Overview We are seeking a detail-oriented ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Representative

Tempe, AZ

$21/hr

Customer Service Representative (Call Center) Position Overview We are seeking a detail-oriented ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

ASCENSUS

Call Center Representative

Phoenix, AZ · Remote

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ...

Ascensus

Call Center Representative

Phoenix, AZ · On-site

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ...

Adelante Healthcare

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Representative Adelante Healthcare Center Support Office - Phoenix, AZ 85012 Overview ... Technology skills to include Windows, MS Office and multi-line telephone system NONESSENTIAL SKILLS ...

Socket.dev

Call Center Manager

Arizona City, AZ · On-site

... call reviews, and performance management. * Use contact center data and KPIs to identify trends ... Identify opportunities to improve processes, workflows, routing, technology, and the overall PCC ...

ADELANTE HEALTHCARE INC

Call Center Representative

Phoenix, AZ · On-site

$15.25 - $19/hr

POSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent ... Technology skills to include Windows, MS Office and multi-line telephone system NONESSENTIAL SKILLS ...

ADELANTE HEALTHCARE INC

Call Center Representative

Phoenix, AZ · On-site

$15.25 - $19/hr

POSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent ... Technology skills to include Windows, MS Office and multi-line telephone system NONESSENTIAL SKILLS ...

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Call Center Technology information

See Arizona salary details

$10

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How much do call center technology jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center technology in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is call center technology?

Call center technology refers to the systems, software, and tools used to manage and facilitate customer interactions in a call center environment. This includes technologies such as automatic call distributors (ACDs), interactive voice response (IVR) systems, customer relationship management (CRM) software, and workforce management solutions. These tools help streamline operations, improve agent efficiency, and enhance the customer experience by handling inbound and outbound calls, tracking performance, and integrating with other business systems.

What are some common challenges faced by professionals working in call center technology roles?

Professionals in Call Center Technology often encounter challenges such as integrating new communication platforms with legacy systems, ensuring high system uptime, and swiftly addressing technical issues that disrupt customer service. Managing data security and compliance, especially when handling sensitive customer information, is also a key concern. Additionally, staying updated with rapidly evolving technology trends and collaborating effectively with both IT and customer service teams are crucial aspects of the role.

What are the key skills and qualifications needed to thrive in call center technology, and why are they important?

To thrive in Call Center Technology, you need a solid understanding of telecommunications systems, networking, and customer service operations, typically supported by a degree in information technology or related fields. Familiarity with call center platforms (such as Avaya, Cisco, or Genesys), CRM software, and certifications like CompTIA A+ or CCNA are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication help professionals excel in troubleshooting and supporting end-users. These skills ensure seamless call center operations, quick resolution of technical issues, and enhanced customer experience.

What is the difference between Call Center Technology vs Call Center Agent?

AspectCall Center TechnologyCall Center Agent
Primary RoleManages and implements call center systems and softwareHandles customer calls and provides support
Required SkillsTechnical knowledge of call center software, troubleshootingCommunication, problem-solving, customer service
Work EnvironmentOffice or remote technical settingCall center environment, interacting with customers
CertificationsIT certifications, technical trainingCustomer service certifications often preferred

Call Center Technology professionals focus on maintaining and improving call systems, while Call Center Agents directly interact with customers. Both roles are essential in the call center industry but serve different functions.

What cities in Arizona are hiring for Call Center Technology jobs?

Cities in Arizona with the most Call Center Technology job openings:

Call Center Technology jobs near you
Infographic showing various Call Center Technology job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 2% Temporary, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $34,719 per year, or $16.7 per hour.

Call Center Supervisor

Scottsdale, AZ • On-site

Pinnacle Fertility Inc.
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Pinnacle Fertility Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Pinnacle Fertility rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Call Center Supervisor is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey towards becoming a parent. If you are customer service minded, compassionate, enjoy a fast-paced environment with a variety of duties, then this is role for you. The Call Center Supervisor position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.

We are seeking a Call Center Supervisor to join our dedicated team at Pinnacle Fertility in Scottsdale, AZ. This is a full-time position onsite position.  

Responsibilities:

  • Lead and manage both domestic and international call center teams to ensure alignment with company goals and service standards.
  • Monitor performance, coach agents, and conduct regular quality audits for continuous improvement.
  • Track KPIs and manage reporting, ensuring targets are met and customer satisfaction remains high.
  • Oversee script development, agent training, and ongoing coaching to enhance customer interactions and drive conversions.
  • Act as the main escalation contact, resolving issues and maintaining compliance with data privacy laws and company guidelines.
  • Coordinate across time zones for seamless operations and collaborate with internal teams for consistent messaging and solutions.

Requirements:

  • 5+ years of experience in a call center environment required
  • 2+ years in a supervisory role, preferably in customer or patient-facing support required
  • 1 year of healthcare experience preferred
  • Strong problem-solving skills, calm under pressure, with a focus on patient satisfaction.
  • Proven leadership skills in team development, mentoring, and performance management.
  • Familiarity with call center technology and tools preferred

Compensation & Benefits:

  • Salary: Final offers based on experience, skills, and qualifications).
  • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

What Pinnacle Fertility employees say

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