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Call Center Technology Jobs in California (NOW HIRING)

ASK Consulting

Call Center Representative

San Diego, CA · On-site

$17 - $21.25/hr

Work on-site at: 8520 Tech Way San Diego Experience: * Call Center Experience - Required * Min of 6-month recent call center experience * More experience in health call centers - the better * Looking ...

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Lee's Accu-Tech Service

Call Center Representative

Fresno, CA · On-site

$16 - $19.75/hr

Adhere to call center protocols while maintaining a persuasive and customer-first approach. Requirements * High school diploma or equivalent (bachelor's degree preferred). * Prior experience in a ...

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Call Center Technology information

See California salary details

$10

$17

$24

How much do call center technology jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center technology in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is call center technology?

Call center technology refers to the systems, software, and tools used to manage and facilitate customer interactions in a call center environment. This includes technologies such as automatic call distributors (ACDs), interactive voice response (IVR) systems, customer relationship management (CRM) software, and workforce management solutions. These tools help streamline operations, improve agent efficiency, and enhance the customer experience by handling inbound and outbound calls, tracking performance, and integrating with other business systems.

What are some common challenges faced by professionals working in call center technology roles?

Professionals in Call Center Technology often encounter challenges such as integrating new communication platforms with legacy systems, ensuring high system uptime, and swiftly addressing technical issues that disrupt customer service. Managing data security and compliance, especially when handling sensitive customer information, is also a key concern. Additionally, staying updated with rapidly evolving technology trends and collaborating effectively with both IT and customer service teams are crucial aspects of the role.

What are the key skills and qualifications needed to thrive in call center technology, and why are they important?

To thrive in Call Center Technology, you need a solid understanding of telecommunications systems, networking, and customer service operations, typically supported by a degree in information technology or related fields. Familiarity with call center platforms (such as Avaya, Cisco, or Genesys), CRM software, and certifications like CompTIA A+ or CCNA are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication help professionals excel in troubleshooting and supporting end-users. These skills ensure seamless call center operations, quick resolution of technical issues, and enhanced customer experience.

What is the difference between Call Center Technology vs Call Center Agent?

AspectCall Center TechnologyCall Center Agent
Primary RoleManages and implements call center systems and softwareHandles customer calls and provides support
Required SkillsTechnical knowledge of call center software, troubleshootingCommunication, problem-solving, customer service
Work EnvironmentOffice or remote technical settingCall center environment, interacting with customers
CertificationsIT certifications, technical trainingCustomer service certifications often preferred

Call Center Technology professionals focus on maintaining and improving call systems, while Call Center Agents directly interact with customers. Both roles are essential in the call center industry but serve different functions.

Call Center Technology jobs near you
Infographic showing various Call Center Technology job openings in California as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Director of Call Center

Los Angeles, CA

Wilshire Law Firm
Legal Services • 201 - 500 employees
Learn more about Wilshire Law Firmexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Oversee the functionality and efficiency of the call center's phone systems.

  • Create and maintain dashboards to monitor call center performance and provide actionable insights.

  • Identify and resolve technical issues related to call center systems and integrate emerging technologies to enhance operations.

Wilshire Law Firm rating

6.7

Company rating: 6.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Director of Call Center
Wilshire Law Firm is a distinguished, award-winning legal practice with over 19 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.
You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.
The Opportunity
Our contact center serves as the front line of client acquisition and revenue generation within a high-volume inbound setting, directly impacting conversion, quality, and operational efficiency. We are seeking a Director of Contact Center Operations to lead a multi-layer team, bringing structure, accountability, and disciplined execution to drive measurable performance improvements across staffing, coaching, and revenue-focused KPIs.
Accountable for
  • Oversee the functionality and efficiency of our phone systems.
  • Ensure seamless connectivity between call center systems and CRM to facilitate accurate and timely data transfer.
  • Create and maintain dashboards to monitor call center performance, providing actionable insights to help team members improve their efficiency and effectiveness.
  • Identify and resolve technical issues swiftly.
  • Foster a culture of continuous improvement, making everyone better at their jobs by ensuring our systems are seamless and efficient.
  • Integrate emerging technologies, such as Generative AI, into our systems to enhance our effectiveness and drive innovation.
  • Analyze call center metrics to identify trends, areas for improvement, and opportunities for optimization.
  • Implement strategies to enhance lead conversion rates, ensuring a smooth transition from inquiry to client onboard.

Qualifications
  • 7+ years proven experience in managing call center technology and CRM systems.
  • Strong analytical skills with the ability to interpret complex data and generate actionable insights.
  • Excellent leadership and team management abilities.
  • Proficiency in using performance monitoring tools and software.
  • Exceptional problem-solving skills and proactive approach.
  • Curiosity and tenacity in exploring new technologies and solutions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with data visualization tools such as Tableau or Power BI.
  • Knowledge of call center best practices and industry standards.
  • Fluency in Spanish a strong plus

Compensation
  • $160,000 - $200,000 depending on experience, plus performance-based incentives

Benefits
  • Bonus eligible when targets are met.
  • Paid time off and paid holidays.
  • Opportunities for growth and advancement.
  • Team outings and sponsored events.
  • Referral bonus program.
  • Firm-paid Medical HMO with affordable HMO and PPO upgrades.
  • Low-cost Dental and Vision plans.
  • Paid Life and AD&D insurance.
  • 401k.
  • FSA (Flexible Spending Account).
  • EAP (Employee Assistance Program).
  • Pet Insurance.
Strive for Excellence. Foster Unity. Fight for Justice.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.
Join Wilshire Law Firm
Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance

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