ZipRecruiter

Log In

1

Call Center Technology Jobs in California (NOW HIRING)

TEKsystems

Healthcare Call Center

San Diego, CA

$25/hr

Must have: * at least 1 year of call center * highly pref healthcare call center * Experience ... Work on-site at: 8520 Tech Way San Diego Experience Level Intermediate Level Job Type & Location ...

TEKsystems

Healthcare Call Center

San Diego, CA · On-site

$25/hr

Must have: * at least 1 year of call center * highly pref healthcare call center * Experience ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Innergy

Call Center Representative

Van Nuys, CA · On-site

$24.28 - $27/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Support credit union technology, educate members of all available delivery channels such as Online ...

LAPFCU

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Support credit union technology, educate members of all available delivery channels such as Online ...

Innergy

Call Center Representative

Van Nuys, CA

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Support credit union technology, educate members of all available delivery channels such as Online ...

INNERGY

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Support credit union technology, educate members of all available delivery channels such as Online ...

Acuity Eye Group

Contact Center Director

Arcadia, CA · On-site

$130K - $150K/yr

Evaluate and recommend call center technology and staffing model improvements as the practice grows Requirements: Qualifications Required * 5+ years of call center leadership experience, ideally in ...

New

Lithia & Driveway

Call Center Representative

Van Nuys, CA · On-site

$18.42 - $22/hr

Call Center Representative * Pay: Hourly base pay and performance bonuses and weekly/monthly ... Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With ...

Acuity Eye Group

Contact Center Director

Arcadia, CA

$130K - $150K/yr

Evaluate and recommend call center technology and staffing model improvements as the practice grows Requirements Qualifications Required * 5+ years of call center leadership experience, ideally in ...

New

previous pagenext page

Showing results 21-40

All JobsCall Center Technology JobsCall Center Technology Jobs in California

Call Center Technology information

See California salary details

$10

$17

$24

How much do call center technology jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call center technology in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is call center technology?

Call center technology refers to the systems, software, and tools used to manage and facilitate customer interactions in a call center environment. This includes technologies such as automatic call distributors (ACDs), interactive voice response (IVR) systems, customer relationship management (CRM) software, and workforce management solutions. These tools help streamline operations, improve agent efficiency, and enhance the customer experience by handling inbound and outbound calls, tracking performance, and integrating with other business systems.

What are some common challenges faced by professionals working in call center technology roles?

Professionals in Call Center Technology often encounter challenges such as integrating new communication platforms with legacy systems, ensuring high system uptime, and swiftly addressing technical issues that disrupt customer service. Managing data security and compliance, especially when handling sensitive customer information, is also a key concern. Additionally, staying updated with rapidly evolving technology trends and collaborating effectively with both IT and customer service teams are crucial aspects of the role.

What are the key skills and qualifications needed to thrive in call center technology, and why are they important?

To thrive in Call Center Technology, you need a solid understanding of telecommunications systems, networking, and customer service operations, typically supported by a degree in information technology or related fields. Familiarity with call center platforms (such as Avaya, Cisco, or Genesys), CRM software, and certifications like CompTIA A+ or CCNA are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication help professionals excel in troubleshooting and supporting end-users. These skills ensure seamless call center operations, quick resolution of technical issues, and enhanced customer experience.

What is the difference between Call Center Technology vs Call Center Agent?

AspectCall Center TechnologyCall Center Agent
Primary RoleManages and implements call center systems and softwareHandles customer calls and provides support
Required SkillsTechnical knowledge of call center software, troubleshootingCommunication, problem-solving, customer service
Work EnvironmentOffice or remote technical settingCall center environment, interacting with customers
CertificationsIT certifications, technical trainingCustomer service certifications often preferred

Call Center Technology professionals focus on maintaining and improving call systems, while Call Center Agents directly interact with customers. Both roles are essential in the call center industry but serve different functions.

Call Center Technology jobs near you
Infographic showing various Call Center Technology job openings in California as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Supervisor - West Sacramento, CA (Hybrid)

West Sacramento, CA • Hybrid

Gainwell Technologies
Health Care and Social Assistance • 10K+ employees
Learn more about Gainwell Technologiesexternal

$72K - $88K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 14 days ago

Gainwell Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is seeking an experienced Call Center Supervisor to support California's Medi-Cal program. In this role, you will provide day-to-day leadership for a team of Customer Service Representatives, ensuring exceptional service while meeting performance, quality, compliance, and operational goals.

If you're passionate about coaching employees, developing high-performing teams, and delivering an outstanding customer experience in a fast-paced contact center environment, we'd love to hear from you.

Your role in our mission
  • Lead the daily operations of a team supporting California's Medi-Cal members and providers in a high-volume contact center environment.
  • Coach, mentor, and develop Customer Service Representatives to achieve quality, productivity, attendance, and customer satisfaction goals.
  • Monitor operational performance, identify trends, and partner with Workforce Management and leadership to meet service level expectations.
  • Resolve customer escalations while ensuring compliance with company policies, client requirements, and regulatory standards.
  • Collaborate with Quality, Training, Workforce Management, and Operations leadership to drive continuous improvement and operational excellence.
What we're looking for
  • At least 2 years of leadership experience in a high-volume call center or customer contact center environment.
  • Experience coaching employees and managing performance using call center metrics such as quality, productivity, adherence, and service levels.
  • Strong leadership, communication, problem-solving, and decision-making skills.
  • Proficiency with Microsoft Office and experience using CRM, workforce management, or contact center technologies.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred.
What you should expect in this role
  • Must reside in the Greater Sacramento area.
  • Primarily remote with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, based on business needs.
  • Fast-paced, metrics-driven contact center environment supporting California's Medi-Cal program.
  • Regular collaboration with Workforce Management, Quality, Training, and Operations leadership.
  • Opportunity to make a meaningful impact by leading teams that serve Medi-Cal members and providers.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-HYBRID

#LI-MA1

The pay range for this position is $72,000 - $88,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Gainwell Technologies logo

About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

View All Gainwell Technologies Jobs

Apply