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Call Center Technology Jobs in Florida (NOW HIRING)

Integrated Resources

Pharmacy Call Center Tech

Orlando, FL · On-site

$17 - $21/hr

Pharmacy Call Center Tech Title: Pharmacy Call Center Tech Duration: 6+ months Location: Orlando, FL Job Responsibilities * Records and processes orders and/or inquiries received by mail, telephone ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We pride ourselves on providing top-tier client care, cutting-edge technologies, and a dedicated ... We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We pride ourselves on providing top-tier client care, cutting-edge technologies, and a dedicated ... We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ...

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

Call Centre Manager Miami, FL, United States We are looking for a skilled call center manager who ... Proficiency with the necessary technology, including computers, software applications, phone ...

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

Call Centre Manager Miami, FL, United States We are looking for a skilled call center manager who ... Proficiency with the necessary technology, including computers, software applications, phone ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14/hr

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

Tetra Tech

Staffing Call Center Representative

Tampa, FL · On-site

$15 - $19/hr

The Opportunity Tetra Tech, Inc. specializes in supporting communities recovering from disasters, severe weather events, and other emergency situations. We are currently seeking Staffing Call Center ...

Tetra Tech

Staffing Call Center Representative

Maitland, FL · On-site

$15 - $19/hr

The Opportunity Tetra Tech, Inc. specializes in supporting communities recovering from disasters, severe weather events, and other emergency situations. We are currently seeking Staffing Call Center ...

Tetra Tech

Staffing Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

The Opportunity Tetra Tech, Inc. specializes in supporting communities recovering from disasters, severe weather events, and other emergency situations. We are currently seeking Staffing Call Center ...

Tetra Tech

Staffing Call Center Representative

Maitland, FL · On-site

$14.75 - $18.50/hr

The Opportunity Tetra Tech, Inc. specializes in supporting communities recovering from disasters, severe weather events, and other emergency situations. We are currently seeking Staffing Call Center ...

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Call Center Technology information

See Florida salary details

$8

$13

$18

How much do call center technology jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center technology in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is call center technology?

Call center technology refers to the systems, software, and tools used to manage and facilitate customer interactions in a call center environment. This includes technologies such as automatic call distributors (ACDs), interactive voice response (IVR) systems, customer relationship management (CRM) software, and workforce management solutions. These tools help streamline operations, improve agent efficiency, and enhance the customer experience by handling inbound and outbound calls, tracking performance, and integrating with other business systems.

What are some common challenges faced by professionals working in call center technology roles?

Professionals in Call Center Technology often encounter challenges such as integrating new communication platforms with legacy systems, ensuring high system uptime, and swiftly addressing technical issues that disrupt customer service. Managing data security and compliance, especially when handling sensitive customer information, is also a key concern. Additionally, staying updated with rapidly evolving technology trends and collaborating effectively with both IT and customer service teams are crucial aspects of the role.

What are the key skills and qualifications needed to thrive in call center technology, and why are they important?

To thrive in Call Center Technology, you need a solid understanding of telecommunications systems, networking, and customer service operations, typically supported by a degree in information technology or related fields. Familiarity with call center platforms (such as Avaya, Cisco, or Genesys), CRM software, and certifications like CompTIA A+ or CCNA are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication help professionals excel in troubleshooting and supporting end-users. These skills ensure seamless call center operations, quick resolution of technical issues, and enhanced customer experience.

What is the difference between Call Center Technology vs Call Center Agent?

AspectCall Center TechnologyCall Center Agent
Primary RoleManages and implements call center systems and softwareHandles customer calls and provides support
Required SkillsTechnical knowledge of call center software, troubleshootingCommunication, problem-solving, customer service
Work EnvironmentOffice or remote technical settingCall center environment, interacting with customers
CertificationsIT certifications, technical trainingCustomer service certifications often preferred

Call Center Technology professionals focus on maintaining and improving call systems, while Call Center Agents directly interact with customers. Both roles are essential in the call center industry but serve different functions.

Call Center Technology jobs near you
Infographic showing various Call Center Technology job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Pharmacy Call Center Tech

Orlando, FL • On-site

Integrated Resources
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Integrated Resourcesexternal

$17 - $21/hr

Other

Re-posted 28 days ago

Job description

Pharmacy Call Center Tech

Title: Pharmacy Call Center Tech

Duration: 6+ months

Location: Orlando, FL

Job Responsibilities

  • Records and processes orders and/or inquiries received by mail, telephone, and/or through patient direct contact.
  • Provides timely response to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
  • Makes inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
  • Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient's condition.
  • Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism
  • Ensures that good patients' relations are maintained and patients' claims and complaints are resolved fairly and effectively.
  • Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
  • Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports
  • Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system
  • Follows all internal processes and procedures to ensure activities are handled in accordance with departmental and company policies and procedures.
  • At least 35 words per minute typing speed Required
  • High School diploma or equivalent Required
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About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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