Patient Care Coordinator (Front Desk)

Who we are:

We are a boutique private concierge medical practice nestled in the heart of Portola Valley. With over 15 years of experience in the concierge field, our doctors bring a wealth of expertise and professionalism. Many of our patients have been loyal to us for over a decade, drawn by the superior quality and service we provide to our discerning clientele. We consistently go the extra mile to ensure seamless experiences for our high-end patients.

Our recently inaugurated office space exudes an inviting and spacious ambiance. Fitted with state-of-the-art systems and top-tier hardware, we boast a well-equipped laboratory to cater to a comprehensive range of needs.

Central to our ethos is the cultivation of an environment built on transparency and trust. Our dedicated team forms the core of our practice, as we endeavor to foster a sense of unity and collaboration. 

Job Overview:

Our Patient Care Coordinator is the visual front of our team and integral to the patient experience. The role is considered primary for delivering care coordination services for our patients and doctor teams, cultivating personal relationships with our patients, properly organizing and prioritizing projects and staying two steps ahead of any issues. The ideal candidate has a great attitude toward service and teamwork, takes ownership of his/her work, and has a desire for excellence.

Responsibilities and Duties:

As PCC:

• Be the welcoming face our patients experience.
• Be the main point of contact for providing care for our patients.
• Coordinate and follow up on both in-house and outside appointments.
• Organize and forward summaries of results and outside visit notes to MDs and RNs as soon as available. 
• Answer, screen, triage, and transfer phone calls coming to main office line during office hours.

Qualifications:

• Exceptional professionalism in all personal, telephone, and written interactions.
• Strong understanding of confidentiality and discretion.
• Minimum 5 years of experience in a medical office setting.
• Computer literacy and high comfort level working across multiple platforms: Apple, G Suite, Electronic Medical Records, etc.
• Adaptability, as roles and responsibilities will change as the practice thrives and develops further.