Customer Service Coordinator

Next training class TBD around end of May!

RPC's client is one of the nation's largest single-source providers of lighting and electrical products, services, construction and energy management solutions. They are located near Walnut Hill Lane and 35 in Dallas.

This onsite, temp to perm position has lots of growth potential and great benefits when you become a full-time, permanent employee!

The ideal candidate will have excellent customer service skills, strong verbal and written communication skills and be proficient in MS Excel and Outlook.

Schedule: M-F, 8:00AM -5:00PM

Payrate is $19.00-21.00/hr DOE

Job Description:

• Enter and dispatch work orders
• Ensure that work orders have been received by subcontractors, and verify the
• scheduled time and date of the work
• Call subcontractors 24 hours after the scheduled completion date to verify
• completion or update the status
• Enter accurate and complete notes in the system regarding correspondence
• with customers and subcontractors
• Act on all incoming phone calls and faxes
• Closing all service calls in the system when work is complete
• Update customer web based portals
• Acquire necessary materials in order to fully complete the job
• Effectively manage the dashboard and maintain customer as well as company's
• requirements
• Other duties as assigned.

Requirements:

• High school diploma or equivalent
• Minimum of one year of experience in call center environment with multiple phones lines and customer service. Will also consider recent college graduates
• Valid Driver's License
• Must be able to pass drug and background screen
• Ability to multitask on dual monitors with multiple systems while staying organized
• Strong verbal and written communications skills
• Positive customer service skills
• Experience in lighting and electrical a plus