Service Admin Assistant

Title: Service Admin Assistant - Located in Midland, Located near Charlotte. Status Non-Exempt

Purpose and Scope:

To maximize business processes by providing high quality customer care via telephone communications, and other administrative customer & service department orientated functions.

Responsibilities:

· Assist customers with scheduling of service problems and/or maintenance

Provide direct assistance to service manager and technicians

· Work alongside Sales team to assist with scheduling and resolution of customer concerns / issues

· Answer incoming phone calls for service

· Data entry

- Open work orders

- Issue purchase orders

- Receipt in vendor invoices

- Submit invoices to AP for payment

- Maintain the monthly credit card statement (assuring receipts are received and PO’s generated)

- Process weekly expense reports for the service department (creating, receipting invoices, and submitting to AP for reimbursement)

· Must have strong organizational and multi-tasking abilities

· Participate in all software, equipment, and/or customer care training

· Complete assigned projects

· Any other duties assigned by management

Job Requirements:

· Customer service background/knowledge

· Suitable skills in MS Excel, Word & Outlook required. MS Teams experience is a plus

· High school diploma or equivalent required

Education/Training Requirements:

· Proven prior experience in a customer service environment

· Experience with a computerized service/parts management system is preferred

Abilities/Skills:

· Ability to communicate in a professional and courteous manner with customers and co-workers

· Ability to multitask, be flexible and adaptive in a fast-paced environment

· Must be organized and able to make quick effective decisions

Location:

Midland, NC

Hours:

Monday thru Friday

7:30 am-4:30 pm (1 hour lunch)

We offer competitive salaries, many benefits, 401K with company matching and

ongoing education and training opportunities.

We are an Equal Opportunity Employer of females, minorities, individuals with

disabilities and protected veterans.