Network Engineer

The Navy-Marine Corps Relief Society (NMCRS) is seeking a Network Engineer to join our team! This role is responsible is responsible for the ongoing analysis, installation, and configuration control of the NMCRS automated information system. This is a hybrid work position with NMCRS Headquarters in Arlington, VA.

DUTIES, RESPONSIBILITIES, AND MAJOR TASKS:

• Oversees technical support resources for field and Headquarters’ staff.
• Supervises and coordinates the activities of Network Analysis. Prepares and conducts performance evaluations of Network Analysis.
• Procures system software; maintains a purchase order system which provides a current record of procurements authorized, received, and paid; identifies product and vendor options, and reviews corresponding invoices for accuracy, as assigned.
• Provides technical support of the software that comprise the automated information systems authorized by Headquarters; responds to queries concerning software problems, analyzes problems to determine their source, and provides remedial guidance or replaces failed system components, as need arises.
• Utilizes a central troubleshooting database to log and track reported system problems to resolution and to monitor the maintenance and performance of the Society’s automated information systems; advises supervisor of outstanding support issues, supports activities of the technical staff, and system performance trends.
• Maintains current documentation of software maintenance functions and system management procedures for the Society; provides input to supervisor on the formulation of automated operating procedures; development of user guides and training materials.
• Assists with the implementation of approved replacement, expansion, and enhancement of programs for existing systems; drafts installation instructions and writes automated installation programs.
• Supports requirements definition, testing, documentation, and other start-up activities associated with system development, as assigned by the supervisor.
• Assists with on-site installation and training of approved Society systems, as required.
• Works cooperatively with Headquarters to ensure efficient and coordinated operation of the Society’s LANs and email system; provides technical resources for LAN administration in the absence of the Headquarters’ Network Analysis.
• Performs other position-related duties and responsibilities as assigned.
• Adheres to all NMCRS policies and procedures.

QUALIFICATIONS:

Education

a. Required

1. AA degree (or coursework equivalent) in related field.

2. Technical training in the operation and maintenance of workstations.

3. Technical training in the installation, setup, and/or administration of Novell NetWare v 4.11 or better and/or Windows NT 4.0 client/server.

b. Preferred

1. BS degree (or coursework equivalent) in related field.

2. Formal training in database programming.

3. Technical training in communications protocols, electronic mail systems.

Experience

a. Required

1. Three to five years experience with the installation, operation, and maintenance of workstations, common peripherals, and LAN hardware/software.

2. Experience resolving user technical support issues both on-site and remotely.

3. Minimum three years experience supervising technical support functions/personnel.

4. Intermediate proficiency in the use of Microsoft Office 97 applications.

5. Experience with communications protocols and electronic mail, specifically Novell GroupWise installation and administration.

6. Experience writing technical documentation.

b. Preferred

1. One year experience with database programming.

2. Experience supporting accounting software.

3. Experience supporting internet and intranet systems.

4. Adult education/training experience.

5. Experience developing specifications for and performing large-scale software upgrades.

SPECIFICATIONS:

Mental and Physical Demands

a. Demonstrated ability to communicate effectively, both orally and in writing.

b. Ability to manage and prioritize multiple tasks and assignments.

c. Ability to pay close attention to details.

d. Demonstrated problem-solving and analytical skills.

e. Demonstrated supervisory skills.

f. Ability to sit for extended periods of time.

g. Ability to bend, stoop, walk and stand.

h. Ability to lift and carry 50 pounds.

Personal Characteristics

a. Ability to perform duties of the position with minimal supervision.

b. Ability to perform independently, recognize problems, and follow through to resolution.

c. Ability to exercise tact when interacting with peers and subordinates, staff from other Headquarters divisions and Field sites, and vendors.

d. Ability to function successfully as a member in a team-oriented environment.

e. Ability to discern operational urgencies and keep users informed of status of their systems, support requests, etc.

f. Ability to work hours outside of established parameters of normal workday.

WORK ENVIRONMENT:

• Employee works in a general office environment, with no exposure to extreme temperature changes.
• Some travel may be required to provide technical support to field offices.
• Some support functions may be performed outside normal working hours to accommodate global time differences.

SUPERVISION:

Supervision received

a. Receives general guidance and supervision from the Vice President/Chief Information Officer.

Supervision exercised

a. Provides general guidance and supervises the activities of Network Analysis.

The opportunity will remain open until filled. Employment must begin within 30 days of job offer. Employment is contingent upon successful completion of background screening.

Although we acknowledge receipt of all applications, only those selected for interviews will receive further notification. Visit NMCRS on the web at www.nmcrs.org. E.O.E.