Crisis Services Manager

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 100 staff working at five facilities across San Diego County.

As of 04/01/2023, the Center has relaxed its COVID-19 vaccination requirement for employment. New employees are encouraged but not required to be vaccinated. The Center reserves the right to amend this requirement based on health concerns and/or governmental recommendations to protect the well-being of our community. If this requirement changes, employees will have 30 days to comply.

POSITION SUMMARY

Reporting to the Director of Community Programs, the Crisis Services Manager leads the crisis management team and services. This position oversees the work of the crisis services team and day-to-day supervision, which includes on-duty services, food & rental services, and "Stop the Hate" services. The manager's responsibilities include basic needs services such as emergency housing assistance; food services including the monthly food bank, food distribution, and The Center's food pantry; and will serve as the onsite lead to respond to mental health, sexual assault, and domestic violence crisis situations at the main Center location; and will oversee project compassion services to clients. An ideal candidate will champion a collaborative approach to services delivery that is trauma-informed and goal-oriented. The Crisis Services Manager will establish and maintain an active and positive working relationship with The Center's programs and services staff, welcome desk staff, community partners, and other LGBTQ-affirming providers to ensure all clients are connected to the most affirming service options available.

PRIMARY RESPONSIBILITIES:

Team Development and Oversight:

• Lead crisis services team which includes oversight of their work, and day-to-day supervision. This team will consist of two On Duty Systems Navigators, a Client Crisis Responder and Community Advocate, and a Stop the Hate Coordinator
• Provides direct supervision and support to program staff.
• Oversees and supports the implementation of program activities.
• Collaborates with the people and culture team and initiates the hiring process of staff, leads interviews, and is involved in the hiring decisions of selected candidates.
• Provides staff development support, mentoring, onboarding, and training.
• Develops work plans in collaboration with direct reports.
• Completes annual evaluations for direct reports.
• Supports staff with crisis intervention techniques and motivational interviewing practices.
• Supports staff through crisis and high-stress situations, while prioritizing the safety of all involved.
• Serves as a mentor to staff in attaining personal and professional goals by embodying The Center's core values of dignity, inclusion, compassion, respect, equity, and equality.

Program Management and Administration:

• Collaborates with the director to ensure that program expenditures are in line with funder requirements and budgets are amended as needed to achieve a full spend out.
• Develops and maintains collaborative relationships with partnering agencies, stakeholders, and other service providers.
• Completes and submits timely program reports.
• Ensures that program documentation is timely, accurate, complete, and adheres to HIPAA privacy standards.
• Tracks and analyzes program outcomes and guides program activities to ensure contract compliance and grant deliverables are met.
• Collaborates with the quality assurance team to ensure that program data is captured and retained in case management software and is entered timely.
• Review participant program documentation to ensure timely completion, quality, and completeness.
• With the support of Center leadership, serve as the lead onsite person to address immediate crisis situations at the main Center location.
• Assist clients and The Center with court hearings and restraining orders as necessary.
• Coordinate services with MCRT and PERT as needed.
• Work with the San Diego Police Department as a last resort as needed.
• Serve as The Center's lead for the monthly food bank distribution.
• Assist with annual events for clients such as Home for the Holidays.
• Elevate crisis situations to Center leadership as necessary.
• Work some evenings and weekends as needed.

Required Qualifications:

• Education and/or Experience: Two years of experience providing case management, housing navigation, and/or wrap-around services to people experiencing homelessness or at risk of homelessness. One year of experience providing staff supervision and support.
• Language Skills: Fluency in English required.
• Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments.
• Other Qualifications:
• Experience managing crises and implementing crisis interventions.
• Demonstrated ability to manage multiple tasks with shifting priorities.
• Must demonstrate competence in working with diverse populations. Those with lived experience as a member of a historically under-served community (i.e., low-income, communities of color, LGBTQ communities, immigrant communities, etc.) are strongly encouraged to apply.
• Must demonstrate competence in motivational interviewing, trauma-informed care, and harm reduction practices.
• Reliable transportation, a valid driver's license, and auto insurance.

preferred QUALIFICATIONS:

• Education: Bachelor's degree in a social service-related field.
• Professional Experience: Three or more years of experience providing case management, housing navigation, and/or wrap-around services to people experiencing homelessness or at risk of homelessness. Three or more years of experience providing staff supervision and support.
• Computer/Office Equipment Skills: Working knowledge of Homeless Management Information Software (Clarity HMIS) and Case Management Software (Apricot)
• Language Skills: Fluency in Spanish.
• Other Qualifications: Knowledgeable about current issues related to the LGBTQIA+ community and people experiencing homelessness.

WORK LOCATION:

• On-site, in the office most of the time with potential occasional remote work with supervisor approval.
• Office in the downtown area in the City of San Diego.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $70,096- $71,000 and is commensurate with experience. This is a Full-Time, Regular Exempt
• Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.