Medical Receptionist

Medical Receptionist

Summary:

Join our team as a Medical Receptionist and become the welcoming face of our chiropractic office. This role is crucial in providing exceptional customer service to patients, managing appointments, and ensuring the smooth functioning of daily administrative operations.

Hours: Monday, Tuesday, Thursday from 8a-6p, Wednesday 8a-2p, closed on Friday 

Pay: $14-$18 per hour DOE   

Responsibilities:

·         Patient Check-in and Check-out:

·         Greet patients warmly as they arrive at the office.

·         Check patients in for their appointments and update their demographic and insurance information as necessary.

·         Collect co-payments and outstanding balances at the time of check-out.

·         Appointment Scheduling:

·         Schedule appointments for patients over the phone or in person, ensuring efficient use of the doctor's time.

·         Confirm upcoming appointments and reschedule as needed.

·         Patient Communication:

·         Answer phone calls and respond to inquiries from patients, providing information about services, appointment availability, and office policies.

·         Relay messages to the chiropractor or other staff members as appropriate.

·         Medical Records Management:

·         Maintain accurate and up-to-date patient records, including medical histories, insurance information, and treatment plans.

·         Ensure compliance with patient confidentiality regulations (HIPAA).

·         Office Support:

·         Assist with various administrative tasks, such as filing paperwork, organizing patient files, and managing office supplies inventory.

·         Collaborate with other staff members to ensure the smooth functioning of the office.

Qualifications:

·         High school diploma or equivalent.

·         Previous experience in a medical office setting, preferably as a receptionist or administrative assistant.

·         Excellent customer service and interpersonal skills.

·         Strong communication abilities, both verbal and written.

·         Proficiency in computer applications, including electronic medical records (EMR) systems.

·         Ability to multitask and prioritize tasks in a fast-paced environment.

·         Attention to detail and accuracy in data entry and record-keeping.

·         Compassionate and empathetic demeanor when interacting with patients.