Disability Program Case Manager (SC) - Hollywood

Integrative Staffing Group Job Board

Oakland Park, FL

Expired: 16 days ago Applications are no longer accepted.

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Disability Program Case Manager (SC) – Oakland Park, FL

Oakland Park, FL

Salary Negotiable with Experience

Benefits offered after probationary period.

100% employer paid for employee only medical, dental, and vision. In addition to offering a 401K deferred compensation plan with employer match, tuition reimbursement, two (2) paid personal days, eleven (11) paid holidays, and accrual of paid leave time, the employer also pays for life insurance, short term disability and long-term disability.

General Purpose of the Position:

Facilitate employment services and activities, including providing comprehensive case management, for the Ticket to Work (TTW) Program customer population. Facilitate services to meet customers’ needs, alleviate barriers, and support the development of customers’ potential. Ensure that all services are delivered in accordance with federal and state mandates and organization policies and procedures. Position requires in-person interactions with customers. Work is performed onsite at a physical location of CSBD.

Essential Responsibilities and Duties:

Deliver employment services and activities, along with conducting case management, to customers in the CareerSource Broward’s Ticket to Work Program.
Provide appropriate job referrals and coordinate activities with Business Services and Placement staff, as needed, to ensure development of employment opportunities and placement of customers.
Develop rapport with customers and conduct assessments to help identify their needs and assist in targeting appropriate services for their individual circumstances, specifically in the areas of medical, transportation, training and education, employment, substance abuse, mental health, domestic violence and other environmental issues, in order to make appropriate referrals for such services.
Interpret program regulations or benefit requirements and facilitate customer access to community and program resources, including housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and Social Security benefits, and make referrals to other programs, including Veterans, Job Corps, etc., as needed.
Adhere to professional Code of Conduct and the application of the basic principles of respect for the equality, worth and dignity of all people.
Counsel customers individually, or in group sessions, to assist in identifying ways to understand life adjustments and to make changes. Assign reasonable tasks to be accomplished by customers.
Provide guidance to customers to assist them in understanding and overcoming personal and social problems and assist with the development of goals to address areas of needs.
Determine required level and frequency of services per established program guidelines for customers.
Develop Individual Work Plans with customers to establish a roadmap for achievement of educational and vocational objectives.
Conduct presentations or information sessions in the community to organizations that serve customers with disabilities.
Provide and monitor services, including comprehensive tracking of customer activities in relation to their Individual Work Plan (IWP). Conduct regular follow-up interviews with customers.
Document all customer encounters through the use of comprehensive case notes, complete and submit documentation as appropriate in Employ Florida and DMS and maintain thorough case files.
Identify and utilize all allowable activities and strategies to promote the success of the customer.
Evaluate effectiveness of the customer’s IWP and progress and provide appropriate updates to services being provided.
Compile and review occupational, educational, and economic information to assist customers in making and carrying out vocational and educational objectives when appropriate.
Monitor, track and evaluate performance data and related standards. Recommend strategies to improve and enhance performance, including job placements and TTW revenue generated.
Analyze existing TTW procedures and process systems and make continuous improvement recommendations so CareerSource Broward (CSBD) can meet or exceed program outcomes.
Collect data for the preparation of QA reports; analyze, trend, develop and implement corrective action strategies.
Gather and track feedback regarding issues raised by customers, businesses and/or community organizations regarding services offered or provided by CareerSource Broward and report the information to the Center Manager and Operations Department.
Input data and process information using various state and agency databases and systems on a daily basis.
Participate in training opportunities to enhance job related skills, such as career development, counseling and program specific knowledge.
Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
Develop and maintain in-depth knowledge of State and Federal workforce development performance measures.
Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures, and instructions.
Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
May be assigned other responsibilities on a temporary or ongoing basis, as necessary, for the delivery of quality service within the organization.

Supervisory Controls and Guidelines:

The incumbent reports directly to the Sr. Manager of Career Center Services Incumbent must exercise discretion and independent judgment with respect to matters of significance.
Work is performed independently within broad general guidelines such as federal, state, and local workforce development guidelines and regulations including, Workforce Innovation and Opportunity Act (WIOA) and Wagner-Peyser (WP) regulations, labor laws, technical assistance guides and research as well as CareerSource Broward policies and procedures.
This position description in no way states or implies that these are the only job duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized or assignments.

Education, Experience, and Knowledge Required:

A bachelor’s degree in business administration, psychology, social services, social science or a related field, plus a minimum of three (3) years of relevant work experience involving case management in programs providing employment and social services, preferably to individuals with disabilities or hard-to-serve populations.
Incumbent must be experienced in and demonstrate strong oral and written communication skills, including good presentation and public speaking skills. Incumbent must have prior experience achieving excellence through continuous improvement.
Incumbent must have a strong work ethic and innate sense of urgency with the ability and demonstrated experience in balancing multiple priorities, meeting deadlines, working independently and achieving assigned tasks.
Incumbent must be proficient in all Microsoft Office applications, including advanced Word and Excel skills, and possess the ability to utilize state workforce development databases and the Internet to conduct research and obtain data.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonable accommodate individuals with disabilities.
To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

ADA Requirements:

The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is generally required to sit; regularly required to use hands to write, type; and talk or hear.
The employee occasionally is required to stand and/or walk or lift and/or move up to 10 pounds. No specific vision abilities required by this job.
The work environment characteristics are representative of those an employee encounters in an office environment and traveling to attend offsite meetings and conferences.

We are an EOE.