The Case Management Lead is primarily responsible for overseeing, leading, and evaluating the effectiveness of customer-impacting workflows to ensure seamless and efficient service delivery. This ...
The Case Management Lead is primarily responsible for overseeing, leading, and evaluating the effectiveness of customer-impacting workflows to ensure seamless and efficient service delivery. This ...
The HR Operations Case Management Lead will be responsible for gathering business requirements, designing, and guiding the HR Case Management solutions. This role requires a strong understanding of H ...
The HR Operations Case Management Lead will be responsible for gathering business requirements, designing, and guiding the HR Case Management solutions. This role requires a strong understanding of H ...
HR Operations Case Management Lead
North Chicago, IL · On-site
$96K/yr
The HR Operations Case Management Lead will be responsible for gathering business requirements, designing, and guiding the HR Case Management solutions. This role requires a strong understanding of H ...
HR Operations Case Management Lead
North Chicago, IL · On-site
$96K/yr
The HR Operations Case Management Lead will be responsible for gathering business requirements, designing, and guiding the HR Case Management solutions. This role requires a strong understanding of H ...
The HR Operations Case Management Lead will be responsible for gathering business requirements, designing, and guiding the HR Case Management solutions. This role requires a strong understanding of H ...
Quick apply
The HR Operations Case Management Lead will be responsible for gathering business requirements, designing, and guiding the HR Case Management solutions. This role requires a strong understanding of H ...
Case Manager Lead
Nashville, TN · On-site +1
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Nashville, TN · On-site +1
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Louisville, KY · On-site +1
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Louisville, KY · On-site +1
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Sacramento, CA · On-site
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Sacramento, CA · On-site
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Houston, TX · On-site
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Houston, TX · On-site
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Irvine, CA · On-site
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Irvine, CA · On-site
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Management Lead - Enrolled Agent
Oklahoma City, OK · On-site
$65K/yr
Consistently communicate with clients via email/phone/video call/mail regarding case updates and expectations. * Respond in a timely manner to client inquiries and requests. * Prioritize and manage ...
Case Management Lead - Enrolled Agent
Oklahoma City, OK · On-site
$65K/yr
Consistently communicate with clients via email/phone/video call/mail regarding case updates and expectations. * Respond in a timely manner to client inquiries and requests. * Prioritize and manage ...
Working knowledge of laws, rules and regulations relating to lead (heavy metal) and healthy homes (specifically 410 IAC 29) * Case management experience. * Bachelor's Degree * Position will require ...
Quick apply
Working knowledge of laws, rules and regulations relating to lead (heavy metal) and healthy homes (specifically 410 IAC 29) * Case management experience. * Bachelor's Degree * Position will require ...
Case Manager Lead
$73K - $90K/yr
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
$73K - $90K/yr
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Irvine, CA · On-site
$75K - $90K/yr
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Irvine, CA · On-site
$75K - $90K/yr
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Louisville, KY · On-site
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Louisville, KY · On-site
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Nashville, TN · On-site
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Nashville, TN · On-site
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Los Angeles, CA · On-site
$73K - $90K/yr
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Los Angeles, CA · On-site
$73K - $90K/yr
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Houston, TX · On-site
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Houston, TX · On-site
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Sacramento, CA · On-site
$73K - $90K/yr
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Case Manager Lead
Sacramento, CA · On-site
$73K - $90K/yr
Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...
Lead Case Manager (Champion)
Tampa, FL · On-site
$50 - $52K/hr
Case Management Lead (supervisor) for the Fatherhood Program (FRANC) Are you a mission driven leader passionate about strengthening families and supporting fathers? The FRANC Program is seeking a ...
Lead Case Manager (Champion)
Tampa, FL · On-site
$50 - $52K/hr
Case Management Lead (supervisor) for the Fatherhood Program (FRANC) Are you a mission driven leader passionate about strengthening families and supporting fathers? The FRANC Program is seeking a ...
Case Management Lead information
See salary details
$14.90 - $16.98
1% of jobs
$16.98 - $19.06
3% of jobs
$19.06 - $21.13
17% of jobs
$21.62 is the 25th percentile. Wages below this are outliers.
$21.13 - $23.21
16% of jobs
The median wage is $24.67 / hr.
$23.21 - $25.28
18% of jobs
$25.28 - $27.36
12% of jobs
$27.36 - $29.44
6% of jobs
$29.78 is the 75th percentile. Wages above this are outliers.
$29.44 - $31.51
10% of jobs
$31.51 - $33.59
11% of jobs
$33.59 - $35.66
4% of jobs
$35.66 - $37.74
2% of jobs
$14
$26
$37
How much do case management lead jobs pay per hour?
As of Jul 12, 2026, the average hourly pay for case management lead in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.
What does a lead case manager do?
A lead case manager oversees and coordinates case management services, ensuring clients receive appropriate support and resources. They supervise case managers, develop care plans, and monitor progress, often using case management software and adhering to organizational policies.
What does a Case Management Lead do?
A Case Management Lead oversees a team of case managers to ensure that clients receive appropriate services and support. They coordinate resources, monitor case progress, and implement best practices to improve outcomes for clients. Additionally, they may be responsible for training staff, developing policies, and liaising with other departments or agencies. Their goal is to ensure the efficiency and effectiveness of the case management process while maintaining high standards of care.
What is the highest paid case manager?
The highest paid case managers are often those in executive or specialized roles, such as Clinical Case Managers or Program Directors, earning salaries exceeding $80,000 annually. Salaries vary based on experience, industry, location, and certifications like CCM or ACS, with some senior professionals earning over $100,000 in certain regions or organizations.
What qualifications do you need to be a case manager?
To become a case management lead, candidates typically need a bachelor's degree in social work, healthcare, or a related field, along with relevant experience in case management or social services. Certification such as the Certified Case Manager (CCM) or similar credentials can enhance job prospects and demonstrate professional competence.
How does a Case Management Lead typically collaborate with interdisciplinary teams to ensure effective client outcomes?
As a Case Management Lead, you will frequently coordinate with professionals across social work, healthcare, and administrative departments to develop and monitor comprehensive care plans. This role often involves leading team meetings, facilitating communication between stakeholders, and resolving conflicts to align everyone around client goals. Strong collaboration skills are essential, as you’ll be responsible for ensuring that each team member’s expertise is leveraged and that services are delivered seamlessly. These collaborative efforts are crucial for improving client outcomes and organizational efficiency.
What are the 4 pillars of case management?
The four pillars of case management are assessment, planning, implementation, and evaluation. These core components guide case managers in providing comprehensive support, coordinating services, and ensuring client progress. Strong communication skills and knowledge of community resources are essential for effective case management.
What are the key skills and qualifications needed to thrive as a Case Management Lead, and why are they important?
To thrive as a Case Management Lead, you need a solid background in case management practices, healthcare regulations, and a relevant degree such as nursing, social work, or healthcare administration. Familiarity with case management software, electronic health records (EHR), and industry certifications like CCM (Certified Case Manager) are typically required. Outstanding leadership, communication, and problem-solving skills help you effectively guide teams and coordinate complex care plans. These competencies are crucial for ensuring efficient case resolution, regulatory compliance, and optimal outcomes for clients or patients.
What is the difference between Case Management Lead vs Case Coordinator?
| Aspect | Case Management Lead | Case Coordinator |
|---|---|---|
| Required Credentials | Typically requires a bachelor's degree in social work, healthcare, or related field; relevant certifications like CCM or LCSW are common | Usually requires a high school diploma or associate degree; certifications are less common but may include basic case management training |
| Work Environment | Supervises case management teams in healthcare, social services, or insurance settings | Supports case management activities, often working directly with clients under supervision |
| Employer & Industry Usage | Used in healthcare, social services, insurance companies | Commonly found in healthcare facilities, social service agencies, and insurance providers |
The main difference is that a Case Management Lead oversees and manages case management teams, requiring more experience and certifications, while a Case Coordinator focuses on supporting case management processes at a more operational level. Both roles are essential in healthcare and social services, but the Lead has greater responsibilities and leadership duties.
More about Case Management Lead jobs
What job categories do people searching Case Management Lead jobs look for? The top searched job categories for Case Management Lead jobs are:
Full-time
Posted 24 days ago
Job description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description The Case Management Lead is primarily responsible for overseeing, leading, and evaluating the effectiveness of customer-impacting workflows to ensure seamless and efficient service delivery. This role acts as a key partner across internal teams and external stakeholders, driving improvements in workflow design and automation to enhance customer experience and reduce manual, agent-assisted processes.DUTIES AND RESPONSIBILITIES:
Primarily responsible for overseeing, leading and evaluating the effectiveness of customer impacting workflows.
Align and collaborate with Operations and Voice of the customer teams to understand and resolve customer pain points and challenges
Champion customer experience improvement in CRM workflow management
Drive automation and system improvement initiatives to lessen agent-assisted transactions and manual processes
Partners with representatives of other internal and external groups to identify and address workflow design issues
Identify performance improvements in existing workflows and recommend enhancements
Identifies and effectively prioritizes workflow design requirements and regularly communicates updates to stakeholders
Engage key stakeholders and participate with them on monitoring and reporting progress of work streams.
Define the high level requirements, governance, metrics, and management practices to be used for case management.
Set overall direction for the team and conduct mobilization team orientation
Supervise and lead project plans, assign action items as needed, track progress, cascade updates and changes within and outside the CXM organization
Work closely with other development teams to ensure the end to end solution meet the business requirements
Be aware of security implications when implementing solutions
Maintain accountability for the delivery of program capabilities and business results
Provide regular reporting to management
Disseminates information to all stakeholders in a manner that will help facilitate and help ensure front liner and customer change management prior launch dates
Facilitate discussions on system improvements concerning workflow management
Provides user requirements and follow through to ensure end to end solution is met
Align with contact center BPOs on workflow challenges, gathers insights and engage them as stakeholders in redesigning CX
KPIs:
NPS
% Case Resolution
% Repeat Reduction
% Reduction in Manual Processes
% End to end automation in GlobeOne
Internal Customer Satisfaction
Individual Development Plan
CXM Opex
COMPETENCIES:
Critical thinking to dissect performance issues and identify root causes and solve problems
Strong orchestration, consultation, facilitation and communication skills
An ability to work autonomously and collaboratively
Excellent attention to detail, with strong organizational skills
Experience in Project Management
Experience in CRM development and integration preferred
SKILLS:
Soft Skills: Creative Communications, Relationship Development
Hard Skills: Project/Program Management, Change Management
Certification/License: Change Management
Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.