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Case Management Lead Jobs (NOW HIRING)

KSA Integration

Case Management Lead

Warner Robins, GA · On-site

$28/hr

This position supports the AFRC Aeromedical Case Management Support as a Case Management Lead / Focal Point . Nearly 70,000 Air Force Reservists depend on timely aeromedical case processing to stay ...

Globe Telecom, Inc.

CX Case Management Lead

Globe, AZ · On-site

The Case Management Lead is primarily responsible for overseeing, leading, and evaluating the effectiveness of customer-impacting workflows to ensure seamless and efficient service delivery. This ...

Morgan & Morgan, P.A.

Case Manager Lead

Irvine, CA · On-site

Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...

Morgan & Morgan, P.A.

Case Manager Lead

Chicago, IL · On-site

Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...

Morgan & Morgan, P.A.

Case Manager Lead

Birmingham, AL · On-site

Team Management: * Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance. * Conduct regular team meetings, performance evaluations, and training ...

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How much do case management lead jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for case management lead in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What does a case management lead do?

A Case Management Lead oversees a team of case managers to ensure that clients receive appropriate services and support. They coordinate resources, monitor case progress, and implement best practices to improve outcomes for clients. Additionally, they may be responsible for training staff, developing policies, and liaising with other departments or agencies. Their goal is to ensure the efficiency and effectiveness of the case management process while maintaining high standards of care.

How does a case management lead typically collaborate with interdisciplinary teams to ensure effective client outcomes?

As a Case Management Lead, you will frequently coordinate with professionals across social work, healthcare, and administrative departments to develop and monitor comprehensive care plans. This role often involves leading team meetings, facilitating communication between stakeholders, and resolving conflicts to align everyone around client goals. Strong collaboration skills are essential, as you’ll be responsible for ensuring that each team member’s expertise is leveraged and that services are delivered seamlessly. These collaborative efforts are crucial for improving client outcomes and organizational efficiency.

What are the key skills and qualifications needed to thrive as a case management lead, and why are they important?

To thrive as a Case Management Lead, you need a solid background in case management practices, healthcare regulations, and a relevant degree such as nursing, social work, or healthcare administration. Familiarity with case management software, electronic health records (EHR), and industry certifications like CCM (Certified Case Manager) are typically required. Outstanding leadership, communication, and problem-solving skills help you effectively guide teams and coordinate complex care plans. These competencies are crucial for ensuring efficient case resolution, regulatory compliance, and optimal outcomes for clients or patients.

What is the difference between Case Management Lead vs Case Coordinator?

AspectCase Management LeadCase Coordinator
Required CredentialsTypically requires a bachelor's degree in social work, healthcare, or related field; relevant certifications like CCM or LCSW are commonUsually requires a high school diploma or associate degree; certifications are less common but may include basic case management training
Work EnvironmentSupervises case management teams in healthcare, social services, or insurance settingsSupports case management activities, often working directly with clients under supervision
Employer & Industry UsageUsed in healthcare, social services, insurance companiesCommonly found in healthcare facilities, social service agencies, and insurance providers

The main difference is that a Case Management Lead oversees and manages case management teams, requiring more experience and certifications, while a Case Coordinator focuses on supporting case management processes at a more operational level. Both roles are essential in healthcare and social services, but the Lead has greater responsibilities and leadership duties.

Is case management a stressful job?

Case management can be stressful due to the responsibility of coordinating services, managing complex client needs, and meeting deadlines. It often requires strong organizational skills, emotional resilience, and the ability to handle high-pressure situations, especially in healthcare or social services environments.

What are the top 3 qualities a case management lead should have?

A case management lead should possess strong communication skills to coordinate effectively with clients and team members, leadership abilities to guide and motivate staff, and organizational skills to manage multiple cases and prioritize tasks efficiently. Additionally, knowledge of relevant regulations and certifications can enhance their effectiveness in overseeing case processes.

What type of case management lead makes the most money?

The highest-paid case management leads typically have extensive experience, advanced certifications, and oversee large or complex programs, such as healthcare or social services in corporate or government settings. They often hold managerial or director-level roles, which offer higher salaries compared to entry-level or specialized case managers.
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Case Management Lead jobs near you
Infographic showing various Case Management Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $55,639 per year, or $26.7 per hour.

Case Management Lead

KSA Integration

Warner Robins, GA • On-site

$28/hr

Full-time

PTO

Re-posted yesterday

Job description

Description

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through two core portfolios: (1) Warrior Readiness, and (2) Warrior Care. We are a rapidly growing government contractor that has built a reputation for focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA has been awarded the Inc. Best Workplaces, a prestigious list of businesses recognized for the value placed on company culture, standout worker benefits, and the prioritization of employee well-being, every year from 2019 to 2025. KSA also earned recognition on the Best for Vets List by Military Times from 2019 to 2025 and garnered the Department of Labor "Hire Vets" Platinum Medallion Award from 2021 to 2025.


Position Overview: This position supports the AFRC Aeromedical Case Management Support as a Case Management Lead / Focal Point. Nearly 70,000 Air Force Reservists depend on timely aeromedical case processing to stay ready to fly, deploy, and serve, and this program keeps that pipeline moving for the Office of the Command Surgeon, Headquarters Air Force Reserve Command, at Robins AFB, Georgia. In this role, you lead a six-person aeromedical case processing team and serve as the single point of contact to the Government customer, owning quality control, workload balancing, reporting, and scheduling while processing cases alongside your team.


This Position is Contingent Upon Award


Benefits:

  • Full Health & Welfare benefit delivery per the Service Contract Act, provided in addition to the hourly wage rate (Wage Determination 2015-4495, Houston/Peach Counties, GA)
  • 11 paid federal holidays
  • 2 weeks paid vacation after 1 year
  • Paid sick leave
  • Mission-first veteran culture

Job Type: Full-time / Non-Exempt


Pay Rate: $28.00 per hour plus full Health & Welfare benefits


Number of Openings: 1


Location: On-site, Robins AFB, Warner Robins, GA. Standard weekday schedule, 0800-1600, no weekends. Limited situational telework.


Anticipated Start Date: 31 August 2026 (pending contract award)


Position Responsibilities:

  • Lead daily case processing operations across Air Force medical systems (AIMWTS, ECT, PEPP, MEDXS); process cases roughly 60% of your time.
  • Run daily quality control: cross-system reconciliation, error correction within one duty day, and weekly case audits.
  • Serve as the accountable interface with the Government; deliver the Monthly Status Report and meeting minutes on time, every time.
  • Manage team schedules, absences, and cross-training; keep performance above contract thresholds through holidays, closures, and surge.


Requirements

Position Requirements:

  • 5+ years of medical administrative or case management experience, including 2+ years as a lead or supervisor.
  • Experience with DoD medical systems of record.
  • High school diploma required; Associate's degree or equivalent military medical-administration service preferred.
  • Advanced Microsoft Office skills; strong written and oral communication.
  • Must be able to obtain a favorable Tier 1 (NACI) background investigation; current or prior investigation is a plus.

Preferred Skills/Experience:

  • USAF aeromedical, Physical Exams and Standards (PES), or flight-medicine administration background.
  • AIMWTS or PEPP fluency.
  • Prior Aerospace Medical Service experience.

KSA Integration is an Equal Opportunity Employer. Veterans and military spouses are strongly encouraged to apply.

Apply