Teller - Needham MA

At Dedham Savings, we believe that being here for the journey means supporting our customers every day in a friendly and professional manner every day. While our employees are committed to helping our customers, we are committed to our employees. After all, we wouldn’t have made it 192 years without them! To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Retirement, Life Insurance, and many other benefits.

Our Tellers perform a variety of customer service and related duties to provide service to Bank clients in conformance with established Bank policies, strategies, and procedures. Receives and pays out money, keeps records of money and negotiable instruments involved in financial transactions, and communicates with customers in person and over the phone while answering questions related to their existing accounts and/or offering other products and services when deemed appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General

• Greet customers of the Bank cordially and professionally and provide efficient, effective, and courteous client service in person and via the telephone in addition to processing customer transactions and balancing and reconciling daily cash settlements while remaining in compliance with established Bank policies and procedures, federal and state laws.
• Process customer deposits, withdrawals, and payment transactions; complies with all Bank Secrecy requirements.
• Accept and process loan payments.
• Understand, explain, and cross-sell, as part of the Bank’s referral program, the Bank’s products, and services of benefit to the customer such as checking and savings accounts, certificate of deposit accounts, loan products, credit cards, debit cards, and digital services.
• Balance all transactions and cash upon completion of assigned shift and resolve any discrepancies.
• Perform related client service, clerical, and teller duties as assigned or requested.
• Participate in the consolidation of daily teller work and the balancing of the ATM.
• Maintain updated knowledge of Bank products and services.
• Participate in community activities representing Dedham Savings.
• Perform all duties by prescribed regulatory compliance guidelines. Ensure compliance with established security procedures as well as cash handling procedures.
• Adhere to audit and regulation policies and procedures and complete annual training on all required regulations, including Regulation CC, AML/BSA, and GLB/Privacy.
• Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
• Exhibit ability and desire to embrace and enhance the Dedham Savings culture.

SUPERVISORY RESPONSIBILITIES:

None

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent GED.
• 0-3 Years of experience
• The ability to provide high-quality customer service is extremely important.
• Ability to work a flexible schedule, including Saturdays. Must have basic business acumen and professionalism.
• Must have reliable transportation.
• Must be flexible and able to adapt to new job locations and re-assignments as directed.
• 1+ years related experience preferred.
• Ability to adhere to policies, procedures, and instructions of management.
• The ability to provide high-quality customer service is extremely important.
• General Math skills.
• Actively seeks information to understand customer needs.
• Detail orientated with the ability to function in a fast-paced and changing environment.
• Displays a can-do attitude and willingness to learn.
• Cash handling experience preferred but not required.
• Strong computer skills; working knowledge of Microsoft Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Patience and willingness to help others in solving problems while maintaining a positive attitude.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must be able to analyze and convert raw data into cohesive, presentable data to be shared with multiple sources upon request.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel, reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

KEY POINTS

Dedham Savings is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.

Here at Dedham Savings we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Dedham Savings and the communities we support.

EOE/F/M/Vet/Disabled