Front Desk Patient Care Coordinator

MedBridge Development

Oakland, CA

Expired: June 09, 2023 Applications are no longer accepted.

Full-Time

Front Desk Patient Care Coordinator

Key Responsibilities:

Greet the patient and family and is sensitive to their needs.
Scheduling of surgical cases.
Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule.
Ensures that patient charts are pulled, and information is accurate prior to the surgery date.
Screens, takes messages, routes incoming calls, and assists out-going calls.
Responsible for keeping current registrations of patients, insurance companies and referring doctors.
Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.
Confirms that a responsible adult (over 18 years) picks up the patient after his/her surgery and stays with them for 24 hours postoperatively.
Set up basic patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription.
Refer charts back to appropriate staff and surgeons for completion.
Compile quarterly reports on medical record deficiencies and assist with peer review for the Quality Assurance and Performance Improvement (QAPI) Coordinator.
Assure the confidentiality of all records by the required permission of the patient for releasing the chart information.
Assure that the medical record is not shown to the patient or anyone else unless the physician approves.
Assure that all surgical charts are locked at the end of the day.
Ensure subpoenas and record requests are handled correctly and in a timely manner.
Ability to train and supervise new personnel for the front office area.
Acts as a liaison between the surgical team and the patient's family.

Key Competencies:

To perform in this position successfully, an individual should demonstrate the following competencies:

Organization: Prioritize and plan work activities.
Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.
Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment
Task Management: Effectively juggle multiple tasks.
Quality: Demonstrate accuracy and thoroughness.
Patient-centric Service: Look for ways to improve and promote quality and efficiency Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport.
Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.
Dependability: Complete tasks on time or notifies appropriate person of alternate plan.
Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.
Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center's Policies and Procedures and HIPAA guidelines.

Education & Experience Requirements:

Fully vaccinated against COVID-19
High school graduate or equivalent
General office experience preferred
Must have current BLS certification.
Has full command of the English language, both verbal and written.

Benefits:

Employees who work 30+ hours per week are eligible for the following benefits:

Insurance - Medical, dental, vision, life, and long-term disability insurance
Holidays - 8 paid holidays per year
PTO - Accrued at a rate of 0.076924 hours per hour worked (4 weeks/160 hours per year for full-time accrual)
401(k) - Eligible immediately upon hire. Company match of 100% on the first 3% of an employee's contributions