Facilitator/Case Manager (Adolescent Family Life Program)

SUPERVISORY RESPONSIBILITIES

None.

SUMMARY

Under the general direction of the Project Coordinator, the Facilitator/Case Manager will assist with the day-to-day programmatic and administrative responsibilities of the Health Services Division.

Assist in the fulfillment of the agency’s vision, “For Those We Serve,” by empowering individuals who thrive as healthy, self-sufficient and contributing members of our communities.

DUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Maintain case history records and prepare reports.

Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.

Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty.

Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.

Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.

Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required.

Consult with parents, teachers, and other school personnel to determine causes of problems, such as truancy and misbehavior, and to implement solutions.

Arrange for medical, psychiatric, and other tests that may disclose causes of difficulties and indicate remedial measures.

Refer clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.

Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.

Provide, find, or arrange for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes to prevent more serious problems from developing.

Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.

Provides a safe and healthy work environment.

Assists with maintaining and monitoring the project’s day-to-day operations including but not limited to: managing an activities calendar including room reservations for project meetings/sessions; coordinating related logistical tasks; corresponding with partnering medical providers’ staff; managing budgets and expenditures; and ensuring proper documentation and file maintenance for project participants.

Develops, delivers and performs health education and outreach activities in youth-targeted areas.

Builds, fosters, and maintains relationships with staff, partners, and youth participants.

Facilitates health education sessions as needed by working in partnership with clients, school districts, medical providers and youth service agencies to deliver curriculum as scheduled.

Actively promotes and encourages participation of all participants and creates a safe and inviting environment for clients.

Maintains effective and ongoing communication with the Project Coordinator.

Assists with coordinating care and works closely with staff and Project Coordinator to ensure health education curriculum care services are integrated and coordinated with other services.

Increases community awareness of Health Services and Education through attendance at stakeholders’ meetings and conferences, events. Works with Fresno EOC Communications department to provide awareness via publicity, presentations to local media and other media relations activities.

Provides progress and related report required for program implementation.

Monitors and collects data for evaluation and performance measures.

Reviews outreach education materials and curriculum.

Administers surveys; local and state pre and posttests.

Maintains confidentiality of records and information on participants.

Attends and participates in scheduled required staff meetings/trainings/workshops.

Travels for agency business using personal transportation.

Maintains regular attendance and punctuality.

Works evenings and weekends as required.

Performs other duties as assigned.

QUALIFICATIONS

To execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

Associates or Vocational Degree in Social Work, Counseling, Nursing or related field required.

Bachelor’s Degree in Social Work, Counseling, Health Education or related field preferred.

EXPERIENCE:

Minimum three (3) years work-related experience in public health or teaching required.

Minimum three (3) years of experience in effective group facilitation and creating successful connections with participants required.

OTHER QUALIFICATIONS:

Highly trained and knowledgeable in areas including, but not limited to youth learning process and Fresno County and Local Resources.

Ability to work well with a diverse population, and develop and sustain collaborative relationships with contracted service providers and representatives of partnering agencies.

Ability to maintain confidentiality.

Culturally competent. Able to promote and sustain diversity, inclusion, equity and respect for parents, children, staff, and community partners.

Understanding of early childhood care and education, early intervention and child development trends.

Ability to assist with interpreting, analyzing and utilizing data sets to inform service coordination and scheduling.

Capable of exercising good judgment in a variety of situations.

Strong administrative and organizational skills.

Ability to maintain a realistic balance among multiple priorities.

Strong customer service skills.

Self-motivated and able to work independently.

Ability to speak in a clear, informative, and engaging manner to small and large groups.

Highly resourceful team player.

Ability to identify issues proactively and address before issues escalate.

Bilingual English/Spanish or other secondary language preferred based on the needs of the clients and the program.

Proficient in Microsoft Office Suite and related business software.

Effective presentation, written and verbal communication skills.

Willing to work non-traditional hours and days to meet the needs of this position.

Maintain a valid California driver’s license, reliable transportation, adequate auto insurance as required by State law, and insurability by agency carrier for those driving agency vehicles.

Pass required background investigation TB clearance, acceptable criminal record statement, Department of Justice fingerprint clearance, and child abuse index clearance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required. Also, they do not establish a contract for employment and are subject to change at the discretion of Fresno EOC.

REV 10/01/2020