Office/Service Coordinator

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time service coordinator who has integrity and professionalism to join our team in Montgomery, Alabama.

Who You are:

• You have great communication and strong customer service skills.
• You are self-motivated and task-oriented.
• You work well with a team.
• You have an excellent work ethic and leadership skills.

What You will be responsible for:

• Submit items requiring Contract Amendment/Adjustment to Customer Accounts to the Contacts department.
• Schedule, quote, and discuss repair services with customers and technicians, and provide customer updates via phone and in-person
• Research and maintain month-end open tickets needed to process invoices
• Coordinate and dispatch service technicians; communicating with customers and technicians until satisfactory job completion
• Open, process, and close work orders and update applicable systems with service history.
• Process and respond to scheduling requests from customers, technicians, engineers, and site visits and repair services for managers.
• Maintain time & material parts process and communicate to the customer when parts have been ordered and received, as needed.
• Complete other various duties assigned by management.

Who We are:

• We believe in Doing the Right Thing
• We believe in Service Excellence
• We believe in Mutual Respect
• We believe in Delivering Happiness
• We believe in Safety
• We believe in Continuous Improvement and Dedication

Perks:

• Competitive Wages
• 401K Benefits with match program
• Paid Holidays
• Paid Time Off
• Health insurance plan for team members and their families
• Life Insurance
• Long Term and Short Disability
• Vision Insurance
• Dental Insurance
• Incentive Programs
• LegalShield
• Marketplace Chaplains
• On-staff National Certified Counselor
• Opportunity for personal growth and advancement

Qualifications and Skills:

• Three (3) years experience in service industry scheduling or dispatching in the HVAC, electrical, plumbing, or automotive environment preferred
• Proficient in Microsoft Office Suite, concentrating on Microsoft Word and Microsoft Excel.
• Exhibit excellent customer service, critical thinking, problem-solving, and organizational skills.
• Capable of managing time properly and efficiently and self-starting.
• Ability to prioritize, adapt, and remain calm in stressful situations.
• Ability to pass a drug test and background check required.
• Passion for helping others. Present a professional, positive, and helpful attitude always.

Dixie is an Equal Opportunity Employer drug-free workplace and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.

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