Director of Client Services
Family First Firm
Winter Park, FL
Director of Client Services
Family First Firm
Winter Park, FL
Expired: April 19, 2024
Applications are no longer accepted.
- Full-Time
Job Description
Company Info
Description
Are you ready to drive success and shape the client experience at a dynamic and forward-thinking company? We are seeking a strategic and influential leader to join our team as the Client Services Director. In this vital role, you will be a cornerstone of our Leadership team, dedicated to enhancing our client journey and boosting our top-line revenue. If you have a passion for excellence in client service and a proven track record in leadership, we invite you to explore the opportunities this position holds. Read on to discover the detailed responsibilities, qualifications, and skills required to excel in this role and make a significant impact within our organization.
Responsibilities
Strategic Sales Operations Leadership:
• Develop and implement effective sales strategies aligned with organizational objectives.
• Establish and nurture relationships with referral partners and stakeholders.
• Analyze sales data to identify trends and areas for improvement.
• Monitor and evaluate the performance of the client services and sales team.
• Manage sales budgets and create incentive programs.
Client Relationship Management:
• Maintain relationships with key referral partners, understanding their needs and expectations.
• Address client feedback to identify areas for improvement.
• Develop and manage key performance indicators.
• Monitor competitor activity with our marketing team and adjust sales strategies accordingly.
Business Development:
• Identify and pursue new business opportunities via market penetration and expansion.
Qualifications
• Education: A bachelor's degree in business, marketing, or a related field is typically required. An MBA is preferred.
• Experience: You should have at least 7 years of experience in a similar position, with a proven track record of managing customer service and increasing revenue.
Skills:
• Technical Acumen: Blend of technical and business skills.
• Sales Expertise: Ability to develop and implement effective sales strategies.
• Leadership: Motivate and lead your team.
• Client-Centric Approach: Understand client needs and build strong relationships.
• Analytical Thinking: Use data to drive decisions.
• Competitive Awareness: Monitor industry trends and adjust strategies.
Are you ready to drive success and shape the client experience at a dynamic and forward-thinking company? We are seeking a strategic and influential leader to join our team as the Client Services Director. In this vital role, you will be a cornerstone of our Leadership team, dedicated to enhancing our client journey and boosting our top-line revenue. If you have a passion for excellence in client service and a proven track record in leadership, we invite you to explore the opportunities this position holds. Read on to discover the detailed responsibilities, qualifications, and skills required to excel in this role and make a significant impact within our organization.
Responsibilities
Strategic Sales Operations Leadership:
• Develop and implement effective sales strategies aligned with organizational objectives.
• Establish and nurture relationships with referral partners and stakeholders.
• Analyze sales data to identify trends and areas for improvement.
• Monitor and evaluate the performance of the client services and sales team.
• Manage sales budgets and create incentive programs.
Client Relationship Management:
• Maintain relationships with key referral partners, understanding their needs and expectations.
• Address client feedback to identify areas for improvement.
• Develop and manage key performance indicators.
• Monitor competitor activity with our marketing team and adjust sales strategies accordingly.
Business Development:
• Identify and pursue new business opportunities via market penetration and expansion.
Qualifications
• Education: A bachelor's degree in business, marketing, or a related field is typically required. An MBA is preferred.
• Experience: You should have at least 7 years of experience in a similar position, with a proven track record of managing customer service and increasing revenue.
Skills:
• Technical Acumen: Blend of technical and business skills.
• Sales Expertise: Ability to develop and implement effective sales strategies.
• Leadership: Motivate and lead your team.
• Client-Centric Approach: Understand client needs and build strong relationships.
• Analytical Thinking: Use data to drive decisions.
• Competitive Awareness: Monitor industry trends and adjust strategies.
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