Audio / Visual Technology Specialist

KeenLogic

Alexandria, VA

Expired: September 02, 2023 Applications are no longer accepted.

Full-Time

Audio/Visual Technology - Specialist

The Audio/Visual Technology-Specialist will be proficient in Zoom and audio/visual technologies used to support virtual meetings necessary to support the Program Lead. They will use Zoom to organize break-out sessions, take attendance, conduct polls, facilitate Zoom chat conversations, assist with participant technology issues and provide technical support, as well as escalate issues that need additional assistance and problem resolution.

Qualifications:

Bachelor's and 3 years' experience or High School Diploma and 10 years' experience.

Required Skills:

3+ years' experience using Zoom to include features and functionality
3+ years' experience providing phone and/or in-person support for business application (Analysis, Diagnosis, Remediation, Testing, Performance Tuning)
3+ years' experience with standard Windows OS applications and MS Office applications
3+ years' customer service experience
Excellent written and oral communication skills

Desired Skills:

Application Analysis
ITIL Service Management
Business Application Training
User Acceptance Testing
Application Development

Responsibilities Include:

Provide technical support and troubleshooting for desktop hardware, audio/visual technologies and applications such as Zoom, SharePoint, and custom applications
Anticipate Program Lead's needs during the meeting
Monitor and record participant attendance
Monitor Zoom chat box during virtual meeting
Help participants who lose audio connections
Monitor video functionality
Organize breakout sessions
Conduct polls
Coordination with Call Center leadership and client staff
Assist customer with login issues
Support training activities for participant orientation and program director orientation and facilitator training
Log issues using CRM tool.