Customer Service Trainee

Edge Concepts Inc.

Alexandria, VA

Other

Edge Concepts is an outsourced marketing agency looking for a Full Time Customer Service Representative to join our Falls Church office on a permanent basis.

You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Here at Edge Concepts, our company holds four key values:

Leadership: Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.
Honesty: If you want to be trusted personally or professionally, you must be honest.
Growth: We measure growth by the tenacity in someone's work ethic, which guarantees an outstanding outcome.
Professional Development: Professional development comes from a commitment to excellence. "The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor" - Vince Lombardi

Essential Skills:

Clear written and verbal communication skills
Strong relationship management skills
Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
Business acumen in the marketing and client relations field is preferred
Must understand and comply with applicable regulations and standard operational procedures
Must ensure that all transactions are executed properly and meet compliance guidelines

Core Responsibilities:

Provide high-quality service to each of our clients
Maintain client confidentiality at all times
Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
Communicates clearly with staff in a timely and professional manner
Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client