Director of Clinical Operations

Position Summary:          

The Director of Clinical Operations is the bricoleur clinical leader of Trusted Care at the organization, creating and maintaining a positive culture of high performance and exemplary patient care.  The Clinical Leader ensures quality, service excellence, and regulatory compliance.  The Clinical Leader exemplifies the mission, vision, and values of the organization.  The Clinical Leader achieves this by:   

• Developing and launching the clinical pathways necessary to rollout and grow a serious illness organization serving our areas in collaboration with the COO, that redefines serious illness care 

• Leading the day-to-day clinical care of patients and families 

• Providing excellent patient care experience driven by the patient care plan 

• Ensuring clinical operational excellence  

• Being a good steward of resources by managing the Big 5 clinical expenses (labor, supplies, pharmacy, DME and mileage) 

• Ensuring spectacular customer service for patients, families, and referral sources  

• Coaching, mentoring, and leading the clinical team   

• Ensuring service, quality and compliance pillar success through strategic operational planning, implementation, and execution and ensuring goals are achieved.    

• Ensuring excellent CAHPS scores through utilizing the 5 Gems 

• Community and referral partner outreach and relationship building in partnership with growth team. 

• Ensuring all clinical policies and procedures are implemented and followed  

• Creating a program with commitment to excellent patient care and open access to services with urgency 

• Ensuring regulatory compliance (state, federal, local, Medicare, SCDHEC, DEA, and accreditation standards) 

• Guiding and collaborating with IDG 

• Implementing all process improvement effort identified by the QAPI team 

• Building a high-performance team by intentional recruiting and hiring  

• Ensures all new clinicians receive stellar onboarding which promotes excellent care 

• Conduct monthly one to one, clinical team meetings, and supervisory visits 

• Seeking guidance, coaching, learning and collaboration as part of the Teleios Collaborative Network 

Knowledge, Skills & Abilities: 

• Knowledge of federal, state, and local regulations r/t Hospice 

• Knowledge of Medicare Conditions of Participation for Hospice 

• Knowledge of quality standards and reporting practices for hospice and palliative care 

• Knowledge of Adult learning & training methodologies 

• Model the way 

• Exemplify the TCN Leadership System 

• Inspire a shared vision 

• Challenge the process 

• Enable others to act 

• Encourage the heart 

• Read the group and discern what is needed 

• Lead courageously 

• Proficient in Microsoft Office (excel, word, outlook, power point) & Zoom / TEAMS 

• Excellent & interesting presentation skills 

• Excellent problem-solving skills 

• Strong organizational skills and ability prioritize tasks, detail oriented and flexible 

• Excellent oral/written skills 

• Excellent interpersonal skills 

• Convey warmth, confidence, and competence 

• Ability to work under pressure to meet deadlines 

• Ability to facilitate large & small groups effectively 

• Ability to plan, prioritize and coordinate 

• Ability to effectively work virtually and move outcomes even when not physically on-site 

• Ability to direct and contribute to initiatives and processes within the organization. 

• Ability to integrate core values, integrity, and accountability throughout all clinical practices. 

• Ability to understand and apply information with which to contribute to the organization's strategic plan. 

• Ability to manage interactions to provide service and to support the organization. 

• Ability to provide guidance to organizational stakeholders. 

• Ability to interpret information with which to make business decisions and recommendations. 

• Ability to value and consider the perspectives and backgrounds of all parties. 

• Ability to effectively exchange information with stakeholders. 

Qualifications: 

Education 

• Registered Nurse

• Bachelors or Masters of Nursing degree– preferred 

• TCN Leadership Immersion

• Teleios University graduate preferred 

Experience: 

• 6+ years in a Leadership position in Hospice or Palliative Care 

• Extensive experience with leading clinical teams in hospice and palliative care 

• Experience and Knowledge of team formation and building 

• Experience of great life struggle or challenge strongly preferred 

Licensures & Certifications: 

• Active Registered Nurse license in the state of SC 

• Active Professional Affiliation preferred 

• Valid driver’s license and proof of automobile insurance (or other mode of personal transportation) required 

We are committed to providing an environment of mutual respect with a diverse workforce; we make staffing decisions based on knowledge, skills, and abilities. We are an Equal Opportunity Employer that does not discriminate based on actual or perceived, race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit-based factor, or any other characteristic protected by applicable federal, state, or local laws.