Deli Regional Manager of Merchandising & Operations

Job Overview:

The Regional Manager of Franchise Deli Kiosk Operations is pivotal in supporting and overseeing the franchisees operating deli kiosks within a designated region. This role focuses on fostering franchisee success in alignment with GBC Food Services, LLC’s “win-win-win” model, which emphasizes mutual benefit for the company, franchisees, and customers. Responsibilities include providing guidance, ensuring compliance with brand standards, assisting in marketing strategies, and driving operational excellence.

Supervisory Responsibilities:

• Acts as the primary liaison between GBC Food Services, LLC and deli kiosk franchisees.
• Provides ongoing support and training to franchisees and their staff.
• Monitors franchisee performance and offers strategies for improvement.
• Coordinates with the franchisor’s support teams for additional franchisee assistance.

Key Responsibilities:

• Promote the success of franchisees through regular visits, assessments, and support.
• Ensure franchisees adhere to GBC’s operational, quality, and service standards.
• Assist franchisees in implementing effective local marketing strategies.
• Facilitate the sharing of best practices among franchisees.
• Guide franchisees in financial management and business growth strategies.
• Address franchisee concerns and mediate any conflicts.
• Collect and analyze performance data to identify trends and opportunities for improvement.
• Ensure compliance with all health, safety, and regulatory standards.

Competencies:

• Strong understanding of franchise operations and business development.
• Excellent communication, negotiation, and conflict resolution skills.
• Ability to motivate and inspire franchisees towards achieving business goals.
• Skilled in strategic planning and market analysis.
• Adaptable to diverse business environments and challenges.

Required Skills/Abilities:

• Demonstrated experience in franchise management and operations.
• Knowledge of the food service industry, particularly deli and kiosk operations.
• Proficient in data analysis and performance metrics.
• Ability to travel extensively within the region.

Education and Experience:

• Bachelor’s degree in Business Administration, Franchise Management, or related field.
• Minimum of 7 years’ experience in franchise operations, with a focus on food service.

Physical Requirements:

• Frequent travel to various franchise locations within the region and various locations nationally.
• Ability to work flexible hours, including weekends and evenings.

Work Environment:

• Combination of office and fieldwork, involving visits to franchise kiosk locations.
• Regular interaction with franchise owners and their employees.

Equal Opportunity Statement:

GBC Food Services, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Other Duties:

This job description may not be exhaustive and can be subject to changes or additions based on organizational needs; with or without notice.