Sales Account Manager

Alpenrose Dairy, a 100 year old iconic Portland brand, is looking for a Sales Account Manager. This position is instrumental in growing and maintaining our retail and hospitality accounts as we propel the brand into the next 100 years!

The Sales Account Manager serves in multiple capacities to support company sales growth and customer satisfaction, primarily in the wholesale channel but including home delivery business development. The key functions include account management, small volume deliveries to correct critical service issues, retail merchandising relief, and occasional event and group sales in support of home delivery. At its core, the Sales Associate is a brand ambassador, representing the company across multiple channels with a focus on improving service and customer satisfaction.

Essential Responsibilities:

• The cultivation and growth of retail and hospitality accounts, with an emphasis on expanding the customer’s assortment, introducing new items, and solving service issues. Under the direction of the Retail Sales Manager, the SA will also solicit new accounts and grow his/her portfolio of business.
• Rush deliveries. The AM will be the point person for delivering small volume rush orders (“specials”) to key accounts. The AM will coordinate daily with distribution, customer service and the sales managers to identify high priority service issues that requires same-day corrective action. 
• Merchandising support. This work entails ongoing store visits, restocking, date code review and order creation. The AM will serve as the primary back-up to the merchandisers. This work is estimated to be 15% of the position, or approximately 300 hours per year.
• Home delivery business development: the AM will participate in up to 8 events per year (including multi-day engagements), as a brand ambassador for home delivery. This includes setting up the booth, managing supplies, serving samples, answering question from prospective customers. 
• Retail and community promotion
• Safety is an essential function of every position. Wear appropriate safety gear always. Be aware of your surroundings. Report all near misses, on the job injuries and safety concerns.
•  Perform all other duties when requested or as assigned.

Qualifications:

• Associate degree or higher level of education
• Minimum of 3 yrs experience in a related business, such as distributor merchandising or food and beverage wholesale sales.
• Excellent written and verbal communication
• Ability to learn quickly and problem solve in the moment
• Comfortable and competent with technology, including Microsoft applications and multiple communication platforms
• Knowledge of and passion for the dairy industry and supporting local brands
• Ability to prioritize and complete tasks on time and demonstrate urgency and focus on a daily basis

Working Conditions:

• Full time
• Monday through Friday work week, 7am to 4pm with occasional holiday work, 10+ hour days, and weekend coverage
• Office and field work, including routine driving and delivery work

Compensation and benefits include:

• Base Salary
• Company provided laptop.
• Health, Dental, Vision, Life Insurance, and 401k benefits.
• Mobile phone stipend.
• Mileage reimbursement for business related travel.
• Employee pricing on Alpenrose products and home delivery service.