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Customer Account Management Jobs (NOW HIRING)

Redwood Software

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Align Customer Account Management objectives with company priorities through close partnership with Sales Leadership and the Executive Leadership Team. * Collaborate with cross-functional teams ...

SIO Logistics

Customer Account Manager

San Antonio, TX · On-site

$45K - $50K/yr

When businesses demand unparalleled supply chain management and state-of-the-art technology, they ... We are looking for a dedicated and dynamic Customer Account Manager to join our team full-time at ...

SIO Logistics

Customer Account Manager

Dallas, TX · On-site

$45K - $50K/yr

When businesses demand unparalleled supply chain management and state-of-the-art technology, they ... We are looking for a dedicated and dynamic Customer Account Manager to join our team full-time at ...

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Collections Account Manager career opportunity! Rewards for Customer Account Representative: * Annual compensation: ~$45,000.00 - $60,000.00 * Hourly pay plus bonus * Full Benefits- Health, Dental ...

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Collections Account Manager career opportunity! Rewards for Customer Account Representative: * Annual compensation: ~$45,000.00 - $60,000.00 * Hourly pay plus bonus * Full Benefits- Health, Dental ...

Hutson, Inc

Customer Account Manager

Williamston, MI · On-site

A Customer Account Manager is responsible for the sales to and relationship with key customer ... Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.

Ontic

Customer Account Manager

Creedmoor, NC · On-site

$65K - $80K/yr

Our team is looking for a Customer Account Manager for the OEM group to join them. You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC. To be considered for the ...

FMI Aerostructures

Customer Account Manager

Valencia, CA · On-site

$100K - $140K/yr

The Customer Account Manager is a crucial role and is the face of our company, building strong ... Expertise in account management and your unwavering commitment to outstanding service will be key ...

Ontic

Customer Account Manager

Creedmoor, NC

$65K - $70K/yr

Our team is looking for a Customer Account Manager to join them. You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC. To be considered for the Customer Account ...

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How much do customer account management jobs pay per year?

As of May 30, 2026, the average yearly pay for customer account management in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Account Manager, and why are they important?

To thrive as a Customer Account Manager, you need strong relationship-building abilities, sales acumen, and a background in business or a related field. Familiarity with CRM software like Salesforce, proficiency in data analysis tools, and sometimes relevant certifications (e.g., Certified Account Manager) are valuable assets. Excellent communication, problem-solving skills, and adaptability help you effectively address client needs and foster long-term partnerships. These skills are crucial for driving customer satisfaction, retaining accounts, and achieving business growth.

What are some common challenges faced in Customer Account Management, and how can they be addressed?

Customer Account Managers often encounter challenges such as balancing the needs of multiple clients, handling urgent issues, and ensuring consistent communication. To address these, it's important to prioritize tasks effectively, utilize CRM tools for organization, and maintain proactive communication with clients and internal teams. Building strong relationships and keeping detailed records can help prevent misunderstandings and foster client satisfaction, making the role both dynamic and rewarding.

What is customer account management?

Customer account management refers to the process of overseeing and nurturing relationships with a company's clients or customers. Account managers work to understand their clients' needs, address concerns, and ensure that the products or services provided meet expectations. Their main goal is to maintain client satisfaction, encourage repeat business, and identify opportunities for upselling or cross-selling. Effective customer account management helps build long-term partnerships and drives business growth.

What is the difference between Customer Account Management vs Customer Service Representative?

AspectCustomer Account ManagementCustomer Service Representative
Primary FocusBuilding and maintaining long-term client relationships, managing accounts, and driving sales growthHandling customer inquiries, resolving issues, and providing support
Required SkillsRelationship management, sales, communication, and account analysisCommunication, problem-solving, product knowledge, and customer support skills
Work EnvironmentOffice-based, client meetings, account reviewsCall centers, retail stores, or online support channels
Common CertificationsCustomer Relationship Management (CRM) certifications, sales trainingCustomer Service certifications, product-specific training

Customer Account Management focuses on developing long-term relationships and growing accounts, while Customer Service Representatives primarily address immediate customer needs and resolve issues. Both roles require strong communication skills, but their goals and daily tasks differ significantly.

What states have the most Customer Account Management jobs? States with the most job openings for Customer Account Management jobs include:
Customer Account Management jobs near you

Manager, Customer Account Management

Redwood Software

Remote

Full-time

Posted 7 days ago

Job description

OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server - in the cloud or on premises - with confidence and control.
Redwood's global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
As the Manager of the Customer Account Management Team, you will lead and coach a team of Customer Account Managers (CAMs) responsible for driving renewals, upsells, and cross-sell revenue across Redwood's customer base. You will develop strategies that strengthen Gross Dollar Retention, protect logo retention, and expand Redwood's footprint within existing accounts. Your leadership will directly influence revenue growth, customer satisfaction, and long-term customer value. By aligning closely with Sales and Executive Leadership, you will ensure that Customer Account Management initiatives support Redwood's broader go-to-market goals while fostering a high-performing, customer-obsessed team culture.
  • Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets for renewals, upsells, and cross-sell of Redwood products.
  • Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR) + price increases, logo retention, expansion revenue, and professional services growth.
  • Develop and implement strategies to expand Redwood's footprint within existing accounts and accelerate revenue growth.
  • Align Customer Account Management objectives with company priorities through close partnership with Sales Leadership and the Executive Leadership Team.
  • Collaborate with cross-functional teams-including Product, Professional Services, Support, and Marketing-to ensure successful customer outcomes and identify new growth opportunities.
  • Track, analyze, and report on key performance metrics to assess team success and adapt strategies as needed.
  • Build and strengthen executive-level relationships within customer accounts to support retention, expansion, and long-term account health.
  • Identify new opportunities through customer insights, usage patterns, and renewal signals.
  • Develop and deliver training programs to equip CAMs with the product knowledge, commercial acumen, and skills needed to succeed.
  • Foster a culture of collaboration, accountability, and customer-centricity across the Customer Account Management organization.

YOUR EXPERIENCE
  • 3-5 years of experience in customer-facing roles such as customer success, account management, sales, technical consulting, or enterprise support.
  • Strong communication skills, with the ability to articulate technical information effectively to both technical stakeholders and senior executives.
  • Proven ability to lead and inspire customer-facing teams, driving performance and professional growth.
  • Excellent organizational skills with the ability to manage competing demands, multiple priorities, and large customer portfolios.
  • Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities.
  • Experience facilitating collaboration across functional teams in both in-person and virtual environments.
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred.
  • Familiarity with Salesforce and tools like Outreach (or similar sales execution platforms).

Soft Skills & Leadership Qualities
  • Strong personal drive to support team success and individual development.
  • Passion for working in a dynamic, problem-solving environment within enterprise software.
  • Outstanding written and verbal communication skills.
  • Ability to operate confidently with customers at the executive level.
  • Demonstrates professionalism, accountability, and a growth mindset.
  • A collaborative team player who builds trusted relationships across all functions.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com

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