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Customer Account Management Jobs (NOW HIRING)

Markon

Customer Account Manager

Fairfax, VA · On-site

$160K - $185K/yr

Collaborate with stakeholders to support financial management and customer account activities Qualifications * Active TS/SCI clearance with Polygraph required * Minimum of 10 years of relevant ...

Markon

Customer Account Manager

Fairfax, VA

$160K - $185K/yr

Collaborate with stakeholders to support financial management and customer account activities * Active TS/SCI clearance with Polygraph required * Minimum of 10 years of relevant experience in ...

U.S. Xpress

MANAGER, CUSTOMER ACCOUNT

Chattanooga, TN

... management, service, freight solicitation, revenue growth and relationship development. The Customer Account Manager is responsible for making booking decisions and has the sole discretion to accept ...

Freedom Power

Customer Account Coordinator

Austin, TX · On-site

This Customer Account Coordinator will report to the Customer Account Management Manager. Essential Functions and Duties: Assisting in all things AHJ, HOA, and Utility interconnection/rebates related.

Freedom Power

Customer Account Coordinator

Austin, TX · On-site

This Customer Account Coordinator will report to the Customer Account Management Manager. Essential Functions and Duties: • Assisting in all things AHJ, HOA, and Utility interconnection/rebates ...

Zobility

Be Seen First

Customer Account Specialist

Phoenix, AZ · On-site

$35 - $36/hr

Customer Account Specialist We are seeking a proactive and detail-oriented Customer Account ... Manage 200+ active customer/repair orders in a fast-paced environment * Process order ...

US Xpress

MANAGER, CUSTOMER ACCOUNT

Chattanooga, TN

... management, service, freight solicitation, revenue growth and relationship development. The Customer Account Manager is responsible for making booking decisions and has the sole discretion to accept ...

Redwood Software

Customer Account Manager

Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.) * Help identify & manage risks within client ...

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$26K

$47.3K

$75K

How much do customer account management jobs pay per year?

As of May 30, 2026, the average yearly pay for customer account management in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Account Manager, and why are they important?

To thrive as a Customer Account Manager, you need strong relationship-building abilities, sales acumen, and a background in business or a related field. Familiarity with CRM software like Salesforce, proficiency in data analysis tools, and sometimes relevant certifications (e.g., Certified Account Manager) are valuable assets. Excellent communication, problem-solving skills, and adaptability help you effectively address client needs and foster long-term partnerships. These skills are crucial for driving customer satisfaction, retaining accounts, and achieving business growth.

What are some common challenges faced in Customer Account Management, and how can they be addressed?

Customer Account Managers often encounter challenges such as balancing the needs of multiple clients, handling urgent issues, and ensuring consistent communication. To address these, it's important to prioritize tasks effectively, utilize CRM tools for organization, and maintain proactive communication with clients and internal teams. Building strong relationships and keeping detailed records can help prevent misunderstandings and foster client satisfaction, making the role both dynamic and rewarding.

What is customer account management?

Customer account management refers to the process of overseeing and nurturing relationships with a company's clients or customers. Account managers work to understand their clients' needs, address concerns, and ensure that the products or services provided meet expectations. Their main goal is to maintain client satisfaction, encourage repeat business, and identify opportunities for upselling or cross-selling. Effective customer account management helps build long-term partnerships and drives business growth.

What is the difference between Customer Account Management vs Customer Service Representative?

AspectCustomer Account ManagementCustomer Service Representative
Primary FocusBuilding and maintaining long-term client relationships, managing accounts, and driving sales growthHandling customer inquiries, resolving issues, and providing support
Required SkillsRelationship management, sales, communication, and account analysisCommunication, problem-solving, product knowledge, and customer support skills
Work EnvironmentOffice-based, client meetings, account reviewsCall centers, retail stores, or online support channels
Common CertificationsCustomer Relationship Management (CRM) certifications, sales trainingCustomer Service certifications, product-specific training

Customer Account Management focuses on developing long-term relationships and growing accounts, while Customer Service Representatives primarily address immediate customer needs and resolve issues. Both roles require strong communication skills, but their goals and daily tasks differ significantly.

What states have the most Customer Account Management jobs? States with the most job openings for Customer Account Management jobs include:
Customer Account Management jobs near you

Customer Account Manager

Markon

Fairfax, VA • On-site

$160K - $185K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Description
Markon is seeking a Financial Analyst / Customer Account Manager to support an Intelligence Community customer by managing financial operations, customer accounts, and billing activities in a fee-for-service environment. This role serves as a key liaison between customers, finance teams, and Government stakeholders to support Service Level Agreements (SLAs), billing processes, financial reporting, and customer communications. The position requires strong analytical, organizational, and communication skills, along with the ability to manage multiple priorities in a dynamic mission environment.
Responsibilities
  • Prepare, review, validate, and distribute billing statements, project plans, and Service Level Agreements (SLAs) to customers
  • Submit monthly invoices and provide customers with reports detailing spending against SLAs
  • Support customers by answering questions and assisting with business and financial processes
  • Coordinate with Other Government Agency customers regarding billing status and funding collection activities
  • Work closely with Finance teams to prepare and analyze SLAs, billing statements, and financial reports
  • Develop customer communications, communication plans, presentations, and written materials as needed
  • Run monthly ad hoc financial reports, metrics, and analysis
  • Review and approve timesheets as required
  • Maintain accurate financial records and ensure compliance with established processes and procedures
  • Collaborate with stakeholders to support financial management and customer account activities

Qualifications
  • Active TS/SCI clearance with Polygraph required
  • Minimum of 10 years of relevant experience in financial management, customer account management, or related support roles
  • Strong interpersonal, written, and verbal communication skills
  • Experience developing customer communications, reports, and presentations
  • Basic knowledge of project management principles and concepts
  • Knowledge of fee-for-service concepts and business models
  • Working knowledge of Government financial processing systems and tools, including Momentum, SLA Workflow, CAPTURE, and TITAN
  • Ability to interact effectively with customers and stakeholders at all organizational levels
  • Strong analytical, organizational, and problem-solving skills
  • Ability to manage multiple priorities and deadlines in a fast-paced environment
  • Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint

Salary Range
USD $160,000.00 - USD $185,000.00 /Yr.
The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Overview
Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.
At Markon, we don't just offer jobs - we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.
Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.
Markon values people and the tremendous impact each individual can make - which is why we're consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation's most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters - bringing out the best in each other to advance our clients' missions.
Join us and make a meaningful impact.
Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.
Benefits Offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays.

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