Full-time
Posted 23 days ago
Job description
- Serve as the link of communication between customers and internal teams. Manage relationships with internal teams: production planning, graphics coordinators, operations management, quality, shipping, and sales.
- Lead customer initiatives that will optimize order sizes, working capital levels and result in on-time deliveries.
- Develop trust relationships with a portfolio of Zumbiel clients to ensure they do not turn to competition.
- Acquire a thorough understanding of customer needs and requirements. Understand customer agreements and manage accurate pricing, order sizes/run cycles, customer brands and promotions.
- Expand the relationships with existing customers by continuously proposing solutions to improve service and meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely basis.
- Manage aged inventory to a specified target unit and dollar amount for each account.
- Manage accounts receivable with customers to achieve an organizational goal of at least 93% current. Reconcile and collect all discrepancies and late payments.
- Coordination of logistics with Customer and Zumbiel shipping department in accordance with account terms. Minimize costs by understanding account terms and freight management.
- Resolve any issues and problems faced by customers and manage complaints to maintain relationships.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Customer Complaint (CCN) Entry within 24 hours of customer notification.
- Aged Inventory target amount per customer.
- Aged Receivable (93% current).
- Maintenance of target run sizes and proper lead times.
- 100% invoice accuracy.
- On-time delivery (greater than 98%).
- Publication of monthly reports.
- Demand management files.
- Invoicing.
- Consignment warehouse transactions.
Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Account Manager?
A: To succeed as a Customer Account Manager, key technical skills include proficiency in CRM software, data analysis, and industry-specific knowledge. Soft skills such as excellent communication, negotiation, and problem-solving abilities, as well as strong relationship-building and time management skills, are also crucial. These strengths enable Customer Account Managers to effectively manage customer relationships, identify business opportunities, and drive revenue growth, ultimately supporting their career advancement and effectiveness in the role.
Q: What is the career path for a Customer Account Manager?
A: A Customer Account Manager's typical career progression involves starting as a Customer Service Representative or Account Coordinator, then advancing to Account Manager, and eventually becoming a Senior Account Manager or Account Director. Key opportunities for skill development include honing negotiation, communication, and problem-solving skills, as well as learning industry-specific knowledge and sales strategies. Long-term career prospects may lead to leadership roles, such as Sales Director or Business Development Manager, or transition into related fields like sales consulting or business development.
