IT Co-op/Inter (Spring/Summer 2023)

We are seeking an individual who is passionate about technology and helping people whose desire, and plan is to pursue a career as an IT Professional. We look forward to contributing to your expanding skillset and experience as you help us deliver excellent IT support to our customers!

The SimuTech IT Team is responsible for all internal IT systems and support in addition to licensing and installation support for our external Ansys software customers. During the duration of your internship with SimuTech, your primary role will be to provide internal IT Support to SimuTech employees and external Ansys IT Support to our customers. During this time, you will have the opportunities to regularly collaborate and be mentored by experienced IT Professionals as well as serve and work alongside many SimuTech simulation engineers, salespeople and business leaders.

Essential Job Functions/Accountabilities:

The IT Co-op will mainly perform the following tasks:

1. Daily Ansys Licensing and Installation Technical Support for external customers
2. Daily IT Help Desk Support for internal users
3. Troubleshooting software, hardware, and network related issues on Windows OS
4. User Onboarding Including User Hardware/Software Setup and Training

Desired Skills/Experience:

• General
  1. Authorized to work in the US
  2. Can do attitude with a willingness to jump in and help
  3. Strong logical and technical troubleshooting skills
  4. Adapts quickly to changing priorities
  5. Top-Notch customer service and mindset
  6. Loves learning new technology and can do so quickly
  7. Enjoys staying updated on new technology advances
  8. Genuinely enjoys and gets satisfaction from helping others
  9. Ability to manage multiple tasks and responsibilities while reliably following through with and maintaining customer expectations
  10. A natural high attention to detail
  11. Excellent technical and non-technical communication skills
  12. English-based communication, technical writing, and verbal skills
• Technical
  1. Good understanding of Windows Operating Systems
  2. Ability to troubleshoot software and hardware problems on Windows Operating Systems
  3. Troubleshoot basic network issues
  4. Support & troubleshoot various common desktop applications including O365
  5. Comfortable supporting users in person and remotely

ABOUT THE COMPANY:

We provide world-class ANSYS engineering simulation software as well as support, training, consulting, and physical testing services. We are headquartered in Rochester, NY with additional offices in Cleveland, Seattle, Montreal, and Toronto. We also have remote sales and engineering personnel throughout North America. SimuTech Group employs over 140 people with nearly half being engineers: most holding Master's or PhD degrees.

SimuTech Group is an Equal Employment Opportunity Employer.