Help Desk Analyst II

We have a Contract role for an Help Desk Analyst II for our client in Tempe, AZ. Please let me know if you or any of your friends would be interested in this position.

Position Title:

Help Desk Analyst II- Tempe, AZ

Location: Tempe, AZ (85281)

Duration: 3 months (contract to hire)

Job Description:

This position supports users across the organization that have technical needs. Focusing primarily on Dell laptops and devices within a Microsoft domain. There might be some support of Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting and testing of systems and peripherals with excellent customer service.

Key Responsibilities:
• Answer, troubleshoot and document support calls and tickets
• Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software
• Identify, isolate and repair/resolve hardware and software problems
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Utilize ticketing system to document and prioritize work
• Works closely with Manager to purchase hardware and software
• Contribute to technical Support documentation of resolutions, processes, and procedures
• Assesses functional needs to determine specifications for purchases
• Be a contributing member of a Technical Team

Qualifications:
• 2-5 years’ experience working in the IT Support field
• Excellent customer service, interpersonal, communication skills
• Extensive knowledge & experience of Windows devices and support of Windows OS
• Minimum 2 -3 years’ experience supporting Windows 7/10 desktop/laptop PCs
• Experience troubleshooting and replacing hardware on both desktop and laptop PCs
• Ability to manage user accounts in Active Directory and Exchange
• Knowledge of how to effectively use Active Directory
• Able and willing to learn new as well as existing technologies
• Experience installing software, patches, updates on desktops and laptops
• Experience troubleshooting basic network, software, printing problems
• Successful at working in a team culture
• Excellent written and organizational skills

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical demands: While performing duties of the job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, controls, keyboards; work on desktop or laptop computers; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift up to 15 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability adjust focus.
• Work environment: The noise level in the work environment is usually moderate to low.

If you are interested in this opportunity, please email your resume at jobs@generistek.com and include posting 22-02672 in your application. also, you can call us at 630-576-1920 and to discuss his position details.

About Generis Tek: generis tek is a boutique it/professional staffing based in Chicagoland. we offer both contingent labor & permanent placement services to several fortune 500 clients nationwide.
Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. we aspire to be our client’s most trusted business partner.