ZipRecruiter

Log In

1

Desk Analyst Jobs (NOW HIRING)

City of Beloit

Service Desk Analyst

Beloit, WI · On-site

$25.71 - $35.88/hr

The Service Desk Analyst provides technical support that focuses on assisting customers through the development and implementation of telecommunication systems. This position performs network ...

Southern Shingles

Service Desk Analyst

Mckinney, TX · Hybrid

$19 - $26/hr

The Service Desk Analyst at the company plays a crucial role in delivering exemplary customer service and technical support to our Corporate and Branch locations, acting as the primary point of ...

City of Beloit, WI

Service Desk Analyst

Beloit, WI · On-site

$25.71 - $35.88/hr

The Service Desk Analyst provides technical support that focuses on assisting customers through the development and implementation of telecommunication systems. This position performs network ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Expert Technology Services

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Phoenix, AZ - Help Desk Analyst (AZDOA ERP Division) | 100% Remote Local Phoenix, AZ candidates only. Resumes must include current location. Candidates must be local at the time of submission ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Socket.dev

Service Desk Analyst

Columbus, OH · On-site

$60 - $80/hr

Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of ...

New

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

next page

Showing results 1-20

All JobsGovernment JobsPolice JobsPolice Officer JobsDesk Analyst Jobs

Desk Analyst information

See salary details

$14

$24

$35

How much do desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a desk analyst?

A Desk Analyst is a professional who provides support and analysis related to IT systems, financial markets, or business processes, depending on the specific industry. In IT, Desk Analysts typically handle technical support requests, troubleshoot hardware and software issues, and assist users with system access. In finance, they may monitor trading activities, conduct market research, and provide analytical insights to traders or managers. The role requires strong problem-solving skills, technical knowledge, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a desk analyst?

To thrive as a Desk Analyst, you need strong analytical skills, attention to detail, and a solid understanding of financial markets, often supported by a degree in finance, economics, or a related field. Familiarity with financial modeling software, Bloomberg Terminal, and proficiency in Excel are typically required, along with relevant certifications such as CFA or FINRA licenses. Excellent communication, problem-solving abilities, and the capacity to work under pressure are important soft skills in this role. These competencies are vital for making accurate, timely decisions and providing valuable insights that drive trading and client strategies.

What are some common challenges desk analysts face, and how can they overcome them?

Desk Analysts frequently encounter challenges such as managing multiple high-priority tickets at once, dealing with frustrated users, and staying updated on rapidly changing technology systems. To overcome these, strong organizational skills and effective communication are essential. Building a knowledge base, collaborating with team members, and participating in ongoing training can help Desk Analysts resolve issues more efficiently and reduce stress. Additionally, developing empathy and patience allows for better interactions with end-users.

What is the difference between Desk Analyst vs Help Desk Technician?

AspectDesk AnalystHelp Desk Technician
Required CredentialsTypically a degree in IT, computer science, or related fieldOften a certification like CompTIA A+ or similar, with some technical training
Work EnvironmentOffice setting, often in corporate or enterprise environmentsHelp desk or support center, assisting end-users
Employer & Industry UsageUsed in IT departments across various industries for data analysis and supportCommon in IT support, customer service, and technical assistance roles

While both roles involve technical support, a Desk Analyst typically focuses on analyzing data, systems, or processes within an organization, whereas a Help Desk Technician primarily provides direct technical support to end-users. The roles often overlap in skills and environment but differ in scope and focus.

Is a help desk analyst an entry level job?

A help desk analyst is often considered an entry-level position that requires basic technical knowledge, customer service skills, and familiarity with troubleshooting tools. Many employers hire candidates with little experience and provide on-the-job training, making it suitable for those starting their IT careers.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $50,000 to $60,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like HDI or ITIL can earn higher salaries. The role typically involves troubleshooting, customer service, and using ticketing tools such as ServiceNow or Zendesk.
More about Desk Analyst jobs

What states have the most Desk Analyst jobs?

States with the most job openings for Desk Analyst jobs include:

What are popular job titles related to Desk Analyst jobs?

For Desk Analyst jobs, the most frequently searched job titles are:

Desk Analyst jobs near you
Infographic showing various Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

Sherwood, OR • On-site

BizTek People, Inc. | APA International Placement Consultants
Recruiting and Staffing Services • 51 - 200 employees
Learn more about BizTek People, Inc. | APA International Placement Consultantsexternal

$22 - $30.25/hr

Contractor

Re-posted 15 days ago

Job description


Title: Service Desk Analyst
Duration: 5 Months
Location: Sherwood, OR
Description
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
The contractor may also be required to take on-call shifts.
RESPONSABILITIES
  • Assist employees when theycall the services desk
  • Respond to emails, logtickets, update tickets, and resolve tier 1 support issues
  • Be the primary owner of aticket. See the ticket from start to finish to ensure work is finished
  • Write knowledge base articlesto help reduce future tickets and enable our end-users to self-service
  • Able to lift 35 pounds
  • Able to work at a desk for an8-hour shift

Requirements
REQUIREMENTS
The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
  • Basic ITIL Concepts
  • Microsoft 365
  • Microsoft Office
  • Experience supporting iOSdevices
  • Experience troubleshootingtechnical issues
  • Experience providing supportin a remote environment

Apply