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Desk Analyst Jobs (NOW HIRING)

Lancesoft

Service Desk Analyst

White Plains, NY · On-site

$35 - $40/hr

Service Desk Analyst Location: White Plains, NY Duration: 12+ months(possibilities of extensions) Payrate: $35.00 - $40.00/hour Hybrid 3 day onsite and 2 days Remote Project Overview The Service Desk ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to provide ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Inteliblue

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.

City of Greensboro, NC

Service Desk Analyst

Washington, NC · On-site

$58K - $104K/yr

Service Desk Analyst - Information Technology Department The City of Greensboro is seeking a customer-focused, technically skilled Service Desk Analys t to provide frontline technology support to ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

MGM Healthcare

Help Desk Analyst

Creve Coeur, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...

MDW Associates

Help Desk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...

New

MDW Associates

Help Desk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 Months Client: Georgia Power Position Overview We are seeking a motivated Help Desk / Service Desk ...

Talent Software Services

Service Desk Analyst

Albany, NY

$20.25 - $27.75/hr

The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call rotation ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

They are seeking a Help Desk Analyst to provide first-line user support, troubleshoot hardware and software issues, and ensure quality customer service for their Help Desk customers. Responsibilities ...

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Desk Analyst information

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$14

$24

$35

How much do desk analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Desk Analyst?

A Desk Analyst is a professional who provides support and analysis related to IT systems, financial markets, or business processes, depending on the specific industry. In IT, Desk Analysts typically handle technical support requests, troubleshoot hardware and software issues, and assist users with system access. In finance, they may monitor trading activities, conduct market research, and provide analytical insights to traders or managers. The role requires strong problem-solving skills, technical knowledge, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a Desk Analyst, and why are they important?

To thrive as a Desk Analyst, you need strong analytical skills, attention to detail, and a solid understanding of financial markets, often supported by a degree in finance, economics, or a related field. Familiarity with financial modeling software, Bloomberg Terminal, and proficiency in Excel are typically required, along with relevant certifications such as CFA or FINRA licenses. Excellent communication, problem-solving abilities, and the capacity to work under pressure are important soft skills in this role. These competencies are vital for making accurate, timely decisions and providing valuable insights that drive trading and client strategies.

What is the difference between Desk Analyst vs Help Desk Technician?

AspectDesk AnalystHelp Desk Technician
Required CredentialsTypically a degree in IT, computer science, or related fieldOften a certification like CompTIA A+ or similar, with some technical training
Work EnvironmentOffice setting, often in corporate or enterprise environmentsHelp desk or support center, assisting end-users
Employer & Industry UsageUsed in IT departments across various industries for data analysis and supportCommon in IT support, customer service, and technical assistance roles

While both roles involve technical support, a Desk Analyst typically focuses on analyzing data, systems, or processes within an organization, whereas a Help Desk Technician primarily provides direct technical support to end-users. The roles often overlap in skills and environment but differ in scope and focus.

What are some common challenges Desk Analysts face, and how can they overcome them?

Desk Analysts frequently encounter challenges such as managing multiple high-priority tickets at once, dealing with frustrated users, and staying updated on rapidly changing technology systems. To overcome these, strong organizational skills and effective communication are essential. Building a knowledge base, collaborating with team members, and participating in ongoing training can help Desk Analysts resolve issues more efficiently and reduce stress. Additionally, developing empathy and patience allows for better interactions with end-users.
More about Desk Analyst jobs
What states have the most Desk Analyst jobs? States with the most job openings for Desk Analyst jobs include:
Desk Analyst jobs near you
Infographic showing various Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst

Service Desk Analyst

Lancesoft

White Plains, NY • On-site

$35 - $40/hr

Full-time

Posted 17 days ago

Job description

Job Description
Job Details:
Job Title: Service Desk Analyst
Location: White Plains, NY
Duration: 12+ months(possibilities of extensions)
Payrate: $35.00 - $40.00/hour
Hybrid 3 day onsite and 2 days Remote
Project Overview
The Service Desk Analyst will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. During work and extended hours.
Job Functions & Responsibilities
  • Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner.
  • Access the Footprints ticketing system to create or resolve tickets
  • Ability to RDP into a machine to fix an issue.
  • Preform password resets.
  • Resolve any VPN access issues.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications.
  • Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)

Skills
  • Minimum 4 years prior demonstrated experience Remote phone support
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Ability to absorb and retain information quickly
  • Ability work independently with minimal supervision.
  • Sitting for extended periods of time.
  • General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support • Windows 10
  • MS Office (versions 2016/O365).
  • MS Outlook (versions 2013/16/ O365) Intune & Webmail Cisco Jabber / Meeting Place.
  • Active Directory / Active Roles / Quest Password Manager.
  • AP & Maximo -password unlock\resets.
  • Enterprise\departmental applications specific to company.
  • Periodically support other IT Groups as needed

Education & Certifications
  • Associate degree in Information Systems;4 year college degree is preferred.

Meet Your Recruiter
Nikita Katariya
LanceSoft logo

About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

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