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Desk Analyst Jobs (NOW HIRING)

Cyber Advisors

Service Desk Analyst

Maple Grove, MN · On-site +1

$45K - $55K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers ...

City of Greensboro

Service Desk Analyst

Greensboro, NC

$58K - $104K/yr

Service Desk Analyst - Information Technology Department The City of Greensboro is seeking a customer-focused, technically skilled Service Desk Analyst to provide frontline technology support to City ...

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Cyber Advisors

Service Desk Analyst

Maple Grove, MN · On-site

Cyber Advisors is looking to add a Service Desk Analyst to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM ...

Omniscius Consulting

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Our client is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer. This position is full-time and onsite in Arlington, VA, Monday ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Vaco by Highspring

Help Desk Analyst

Nashville, TN · On-site

$60K/yr

Service Desk Analyst (Onsite | Full-Time) Nashville, TN (Onsite) Full-Time, Permanent Hours: Monday-Friday, 8:30am-5:00pm Salary: $60,000 annually Target Start: Early June The Role We're hiring a ...

Flash

Service Desk Analyst

Austin, TX · Hybrid

$55K - $79K/yr

Flash is looking for a Service Desk Analyst to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go, so they ...

Harris

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

NextDeavor Inc.

Deal Desk Analyst

Lehi, UT · On-site

Deal Desk Analyst You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental benefits for contract employees Paid ...

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Desk Analyst information

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How much do desk analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Desk Analyst?

A Desk Analyst is a professional who provides support and analysis related to IT systems, financial markets, or business processes, depending on the specific industry. In IT, Desk Analysts typically handle technical support requests, troubleshoot hardware and software issues, and assist users with system access. In finance, they may monitor trading activities, conduct market research, and provide analytical insights to traders or managers. The role requires strong problem-solving skills, technical knowledge, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a Desk Analyst, and why are they important?

To thrive as a Desk Analyst, you need strong analytical skills, attention to detail, and a solid understanding of financial markets, often supported by a degree in finance, economics, or a related field. Familiarity with financial modeling software, Bloomberg Terminal, and proficiency in Excel are typically required, along with relevant certifications such as CFA or FINRA licenses. Excellent communication, problem-solving abilities, and the capacity to work under pressure are important soft skills in this role. These competencies are vital for making accurate, timely decisions and providing valuable insights that drive trading and client strategies.

What is the difference between Desk Analyst vs Help Desk Technician?

AspectDesk AnalystHelp Desk Technician
Required CredentialsTypically a degree in IT, computer science, or related fieldOften a certification like CompTIA A+ or similar, with some technical training
Work EnvironmentOffice setting, often in corporate or enterprise environmentsHelp desk or support center, assisting end-users
Employer & Industry UsageUsed in IT departments across various industries for data analysis and supportCommon in IT support, customer service, and technical assistance roles

While both roles involve technical support, a Desk Analyst typically focuses on analyzing data, systems, or processes within an organization, whereas a Help Desk Technician primarily provides direct technical support to end-users. The roles often overlap in skills and environment but differ in scope and focus.

What are some common challenges Desk Analysts face, and how can they overcome them?

Desk Analysts frequently encounter challenges such as managing multiple high-priority tickets at once, dealing with frustrated users, and staying updated on rapidly changing technology systems. To overcome these, strong organizational skills and effective communication are essential. Building a knowledge base, collaborating with team members, and participating in ongoing training can help Desk Analysts resolve issues more efficiently and reduce stress. Additionally, developing empathy and patience allows for better interactions with end-users.
More about Desk Analyst jobs
What states have the most Desk Analyst jobs? States with the most job openings for Desk Analyst jobs include:
Desk Analyst jobs near you
Infographic showing various Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst

Service Desk Analyst

Cyber Advisors

Maple Grove, MN • On-site, Remote

$45K - $55K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 10 hours ago

Job description

Cyber Advisors is looking to add a Service Desk Analyst to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.
Overview
The Service Desk Analyst role will function as rapid response and resolution role that focuses on quick resolution of common Tier 1-level issues along with routing higher level issues to appropriate teams. The SD Analyst role will field incoming requests from clients via live calls, voicemail, and email. As part of fielding these requests the SD Analyst will gather detailed information and review each issue to determine appropriate action based on provided guidelines. An ideal Service Desk Analyst candidate possesses strong technical intuition, has a desire to create a amazing client experiences and grow their performance and technical skillset.
Essential Support Functions:
  • Field incoming requests from end users via telephone and e-mail (through the ticketing system) in a professional and courteous manner.
  • Prioritize and work tickets, escalating to the appropriate client or internal team as needed while following contractual guidelines where available.
  • Document all pertinent end user identification information including name, department, contact information, and nature of problem or issue.
  • Record, track, and document the Service Desk problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Record time spent on all tasks, including troubleshooting steps, research, and remediation in the designated platform to ensure accurate reporting of labor against Managed Services client contracts.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Help to create and maintain up-to-date documentation of existing and new client systems and environments.
  • Provide basic network support for client workstations.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.

Additional Service Desk Analyst Functions:
  • Create a great experience for Cyber Advisors' clients using technical skillset, excellent listening skills, and empathy.
  • Engage with your teammates consistently throughout the day.
  • Attend and participate in weekly department meetings.
  • Help clients to better understand the systems that they are using by providing helpful tips and training where possible.
  • Actively look for opportunities to grow your technical skillsets through training and certifications.

Required Experience/Education:
  • Experience working in an IT Support function or an Associate-level degree in related field.
  • Possess Microsoft Support or other relevant industry-standard certifications (preferred)
  • Experience working with and troubleshooting desktop operating systems including Microsoft Windows (required) and Apple MacOS (preferred).
  • Experience troubleshooting Microsoft Office products (required) and Office 365 services (preferred).
  • Basic troubleshooting experience with Windows networking functions as well as networking appliances and devices such as modems, routers, and switches.

Knowledge, Skills & Abilities:
  • Working knowledge of a range of diagnostic utilities.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to present ideas in user-friendly language.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills.
  • Ability to absorb and retain information quickly.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation for both internal and external customers.
  • Experience working in a team-oriented, collaborative environment.
Compensation / Benefits:
  • Competitive salary depending on skills and experience.
  • Vacation and PTO.
  • Employer-paid Health and Dental Insurance for CA employees.
  • Great opportunities for career advancement
  • 401k with employer matching
  • Paid time off to train for continuing education
  • Disability and Life Insurance
About Cyber Advisors:
Cyber Advisors' culture is like no other. First and absolutely foremost, we believe in taking care of our employees and their families. Whether we are blowing off steam at Top Golf, gathering for a fun summer family picnic, or hosting sales -vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat.

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