Customer Service
VRC Companies
West Palm Beach, FL
- Full-Time
Job Description
Company Info
Job Description
Description:
Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.
Requirements:Essential Functions:
- Train, explain tasks, and assist in the solution of customer problems.
- Answer incoming phone calls, faxes, emails and respond to customer requests.
- Identify and assess customer’s needs to achieve satisfaction.
- Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Enter new box information for all accounts.
- Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
- Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
- At the end of each month, responsible for storing the previous month’s files in VRC boxes.
- Work on special projects as required by the Customer Service Manager or General Manager.
Requirements
Competencies:
- Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
- Must have some computer knowledge.
- Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
- Ability to work with external customers, potential customers, vendors, and suppliers.
- Able to retain knowledge of services lines, prices, and delivery times.
- Ability to multi-task, prioritize and manage time effectively.
- Flexible, spontaneous, and able to deal with the unexpected.
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