Store Manager

Who is Goodwill Industries of the Greater Chattanooga Area?

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.

· Individuals with barriers to employment get help securing meaningful jobs.

· Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.

· Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.

How do we accomplish our mission? We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.

Why should you join Chattanooga Goodwill?

· Friendly work environment with co-workers who appreciate working with each other.

· Employee discount.

· 401K and Roth retirement plans with matching contribution after eligibility.

· Skills and development opportunities.

· For Full-time employees:

o Dental and vision insurance - Company Paid for employee.

o Basic life insurance – 1.5 times salary, Company Paid for employee.

o Primary Care through TextCare- Company Paid for household.

o Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft

o Medical Insurance and Health Savings Account

o Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year

What will a Store Manager do?

Store Manager manages the operations of donated merchandise in accordance with established business practices for the success of a retail store by developing sales and controlling expenses.

Job functions

· Punctual and dependable attendance.

· Manage budget and maintain expenditures in accordance with the Agency, departmental, and store financial goals.

· Comply with Agency policies and Donated Goods Retail standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.

· Hire, fire, train, evaluate, motivate, develop, and supervise all store personnel to maintain and exceed the Agency’s operational standards.

· Greet, assist, and provide excellent customer service to donors and customers.

· Resolve any complaints and communicate with the management team.

· Maintain proficiency for tasks required in all workstations.

· Monitor and maintain overall store appearance and housekeeping to Agency standards.

· Perform all functions performed by store personnel.

· Attend all meetings and training as required by the Agency and conduct all monthly meetings with store employees.

· Maintain all company records and reports accurately and in a timely fashion.

· Meet store sales goals and operate within budgetary guidelines.

· Oversee production and rotation of merchandise, ensure quality of merchandise and proper pricing.

· Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

· Assist at other store locations as needed.

· Perform other duties and projects as assigned.

Key knowledge and experience

· High School degree or GED, required.

· Associate degree or completion of related retail management course work preferred.

· 5 years of experience in a supervisory role of 15 or more employees preferred and/or demonstrated success in a DGR leadership position with completion of Goodwill assigned training.

· High level of attention to detail.

· Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.

· Must be proficient in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.

· Must be able to adapt to growth and a changing environment within the Agency.

· Ability to complete and maintain: CPR and First Aid certifications.

· Ability to transfer to any Goodwill Industries of the Greater Chattanooga Area within the territory.

· Must be 21 years old.

· Valid Driver’s License and Car Insurance Verification, required.

· Must pass MVR check and maintain a good driving record.

· Reliable transportation and communication required.

· Must be available to work during operating business hours as needed for business operations. Work schedule includes days, evenings, holidays and blackout periods, weekends are required.

· Works 45 hours per week or more when required.

What does it mean to be a member of the Chattanooga Goodwill organization?

· You’ll have the satisfaction of knowing that your work is making a difference in your community. In addition to strengthening our community and families by promoting independence and dignity for the people who need it most, you’ll be helping us care for the earth. Last year our Goodwill diverted more than 8 million pounds of material from local landfills through sales and salvage.

· Our vision is a community where every person, regardless of ability, situation, or background, can achieve their greatest potential.

· Revenue from our retail stores help fund our workforce development and community services programs, which means our employees are direct contributors to changing lives!

How do we do this?

· We value and respect the inherent dignity and worth of people.

· We value truth, set high standards, and keep our promises.

· Continuous Improvement.

· Teamwork.

· We respect open and honest communication.

· We value a culture of innovation, learning, and development through social enterprise.

· We honor the resources entrusted to us with responsibility and care.

We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.

• We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.