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How much do goodwill retail stores jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for goodwill retail stores in the United States is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $16.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Store Associate, and why are they important?

To thrive as a Goodwill Retail Store Associate, you need basic retail experience, strong customer service skills, and preferably a high school diploma or GED. Familiarity with point-of-sale (POS) systems, cash handling procedures, and inventory management tools is commonly required. Outstanding associates also demonstrate teamwork, adaptability, and a positive attitude when interacting with diverse customers and coworkers. These skills and qualities are crucial for maintaining efficient store operations, delivering excellent customer service, and supporting Goodwill's mission.

What are some common challenges faced by employees working at Goodwill Retail Stores and how can they be managed?

Employees at Goodwill Retail Stores often manage a fast-paced environment, balancing customer service with sorting and restocking donated items. Handling a high volume of donations and maintaining organization in the store can be challenging, especially during peak hours. To succeed, staff members benefit from strong teamwork, flexibility, and time management skills. Goodwill typically provides training and support to help employees adapt, and encourages open communication to address any workplace concerns.

What are Goodwill Retail Stores?

Goodwill Retail Stores are thrift shops operated by Goodwill Industries, a nonprofit organization. These stores sell donated items such as clothing, furniture, electronics, and household goods at affordable prices. The proceeds from sales help fund Goodwill's job training, employment placement services, and other community-based programs for people facing barriers to employment. Shopping or donating at Goodwill supports both environmental sustainability and local communities. Goodwill stores are found throughout the United States and in several other countries.

What is the difference between Goodwill Retail Stores vs Retail Sales Associate?

AspectGoodwill Retail StoresRetail Sales Associate
Primary RoleManaging donations, stocking shelves, assisting customers, and processing sales in a thrift store environment.Assisting customers, operating cash registers, and selling products in retail stores.
Work EnvironmentNon-profit thrift stores, often in community-focused settings.For-profit retail stores, including department stores, clothing outlets, and specialty shops.
Required CredentialsHigh school diploma or equivalent; no specialized certifications typically required.High school diploma or equivalent; customer service experience preferred.

Goodwill Retail Stores and Retail Sales Associates share similar duties like customer service and sales, but Goodwill roles focus more on donation processing and community service within a non-profit setting, whereas Retail Sales Associates work in various retail environments with a focus on sales and customer interaction.

What cities are hiring for Goodwill Retail Stores jobs? Cities with the most Goodwill Retail Stores job openings:
Goodwill Retail Stores jobs near you
Goodwill Maine Mall Retail Supervisor

Goodwill Maine Mall Retail Supervisor

Goodwill - NNE

South Portland, ME • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Job Location: Maine Mall South Portland, Maine

Pay: Starting at $17.70 D.O.E

The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store. We want to hire a self-motivated, positive team player with high integrity who is eager to serve our customers.

  • Help customers locate merchandise, answer questions, etc.
  • Relieve sales associates at peak times.
  • Listen to customer complaints, examine returned merchandise, and resolve problems.
  • Stocks shelves, counters, bins, and racks with the merchandise.
  • Processes customer sales using a cash register and other equipment.
  • Receives donations, provides donation receipts, and assists donors.
  • Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.
  • Deposits funds at a bank.
  • Assists performance management and hiring process (documentation, interviewing, reviews, etc.)
  • Assists Store Managers with general store management/operations.
  • Open/close store; secures all store premises, including building, where applicable.
  • Maintain store premises
  • Supervise personnel and oversees the training and safety of teammates in the absence of Managers
  • Ensures best-in-class customer and employee experience

MINIMUM QUALIFICATIONS:

  • Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience
  • Mathematical and literacy skills to support job duties
  • Ability to work a flexible schedule based on business needs, including evenings and holidays; Weekends are required.
  • Computer literacy to help with job duties
  • High school diploma, GED, HiSET, or equivalent
  • A criminal background check that meets agency standards
  • Valid Driver’s License with a safe driving record and insurance meeting agency standards

PREFERRED QUALIFICATIONS:

  • Associates Degree
  • Computer experience, including reporting and excel experience
  • CPR and First Aid Certification
  • Multi-lingual including ASL

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

  • Medical, Dental, and Vision insurance offered
  • 403(b) retirement plan with Employer Match
  • Employer Paid Short & Long Term Disability
  • Employer-paid Life Insurance
  • Generous Paid Time Off Plan
  • Paid Holidays
  • 50% Employee discount at Goodwill stores in ME, NH & VT
  • Exceptional career growth opportunities
  • Discount on personal cell phone plans
  • Local community discounts 
  • Caring coworkers/team that supports you!

Apply