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Goodwill Retail Store information

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$11

$22

$35

How much do goodwill retail store jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for goodwill retail store in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

What is the difference between Goodwill Retail Store vs Retail Associate?

AspectGoodwill Retail StoreRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRetail store, donation processing, sales floorSales floor, customer interaction, inventory management
Employer & Industry UsageNonprofit thrift stores, retail industryFor-profit retail stores, retail industry
Common Search & ComparisonYesYes

Goodwill Retail Store employees focus on donation processing, sales, and customer service within a nonprofit environment, often involving community service aspects. Retail Associates work in for-profit retail settings, performing similar customer service and sales duties. While both roles require basic retail skills and involve working with customers, Goodwill Retail Store positions emphasize community impact and donation handling, whereas Retail Associates typically focus on sales and inventory in commercial retail stores.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Store Associate, and why are they important?

To excel as a Goodwill Retail Store Associate, you need basic retail knowledge, customer service skills, and the ability to handle merchandising and cash register operations, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management tools is commonly required. Strong interpersonal skills, reliability, and a positive attitude help associates engage with diverse customers and work effectively in team settings. These skills and qualities ensure smooth store operations, customer satisfaction, and contribute to the store's community-focused mission.

What is a Goodwill Retail Store?

A Goodwill Retail Store is a thrift store operated by Goodwill Industries, a nonprofit organization. These stores sell donated clothing, household items, electronics, and more at affordable prices to the public. The revenue generated from sales supports Goodwill’s mission, funding job training, employment placement services, and community programs for people facing barriers to employment. Shopping or donating at Goodwill Retail Stores helps promote environmental sustainability by reusing items and supports local communities.

What are some typical challenges faced by employees working at a Goodwill Retail Store, and how can they be addressed?

Employees at Goodwill Retail Stores often encounter challenges such as managing high volumes of donated items, maintaining organization on the sales floor, and providing excellent customer service during busy periods. Adapting to a fast-paced environment and handling a diverse range of tasks—such as sorting donations, restocking shelves, and assisting customers—requires strong time management and teamwork skills. Open communication with supervisors and coworkers, along with ongoing training, can help employees overcome these challenges and contribute to a positive work environment.
More about Goodwill Retail Store jobs
What cities are hiring for Goodwill Retail Store jobs? Cities with the most Goodwill Retail Store job openings:
What states have the most Goodwill Retail Store jobs? States with the most job openings for Goodwill Retail Store jobs include:
What job categories do people searching Goodwill Retail Store jobs look for? The top searched job categories for Goodwill Retail Store jobs are:
Goodwill Retail Store jobs near you
Infographic showing various Goodwill Retail Store job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, 37% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,574 per year, or $22.9 per hour.
Goodwill Maine Mall Retail Supervisor

Goodwill Maine Mall Retail Supervisor

Goodwill - NNE

South Portland, ME • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Job Location: Maine Mall South Portland, Maine

Pay: Starting at $17.70 D.O.E

The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store. We want to hire a self-motivated, positive team player with high integrity who is eager to serve our customers.

  • Help customers locate merchandise, answer questions, etc.
  • Relieve sales associates at peak times.
  • Listen to customer complaints, examine returned merchandise, and resolve problems.
  • Stocks shelves, counters, bins, and racks with the merchandise.
  • Processes customer sales using a cash register and other equipment.
  • Receives donations, provides donation receipts, and assists donors.
  • Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.
  • Deposits funds at a bank.
  • Assists performance management and hiring process (documentation, interviewing, reviews, etc.)
  • Assists Store Managers with general store management/operations.
  • Open/close store; secures all store premises, including building, where applicable.
  • Maintain store premises
  • Supervise personnel and oversees the training and safety of teammates in the absence of Managers
  • Ensures best-in-class customer and employee experience

MINIMUM QUALIFICATIONS:

  • Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience
  • Mathematical and literacy skills to support job duties
  • Ability to work a flexible schedule based on business needs, including evenings and holidays; Weekends are required.
  • Computer literacy to help with job duties
  • High school diploma, GED, HiSET, or equivalent
  • A criminal background check that meets agency standards
  • Valid Driver’s License with a safe driving record and insurance meeting agency standards

PREFERRED QUALIFICATIONS:

  • Associates Degree
  • Computer experience, including reporting and excel experience
  • CPR and First Aid Certification
  • Multi-lingual including ASL

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

  • Medical, Dental, and Vision insurance offered
  • 403(b) retirement plan with Employer Match
  • Employer Paid Short & Long Term Disability
  • Employer-paid Life Insurance
  • Generous Paid Time Off Plan
  • Paid Holidays
  • 50% Employee discount at Goodwill stores in ME, NH & VT
  • Exceptional career growth opportunities
  • Discount on personal cell phone plans
  • Local community discounts 
  • Caring coworkers/team that supports you!

Apply