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Goodwill Retail Store information

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$11

$22

$35

How much do goodwill retail store jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for goodwill retail store in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

What is the difference between Goodwill Retail Store vs Retail Associate?

AspectGoodwill Retail StoreRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRetail store, donation processing, sales floorSales floor, customer interaction, inventory management
Employer & Industry UsageNonprofit thrift stores, retail industryFor-profit retail stores, retail industry
Common Search & ComparisonYesYes

Goodwill Retail Store employees focus on donation processing, sales, and customer service within a nonprofit environment, often involving community service aspects. Retail Associates work in for-profit retail settings, performing similar customer service and sales duties. While both roles require basic retail skills and involve working with customers, Goodwill Retail Store positions emphasize community impact and donation handling, whereas Retail Associates typically focus on sales and inventory in commercial retail stores.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Store Associate, and why are they important?

To excel as a Goodwill Retail Store Associate, you need basic retail knowledge, customer service skills, and the ability to handle merchandising and cash register operations, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management tools is commonly required. Strong interpersonal skills, reliability, and a positive attitude help associates engage with diverse customers and work effectively in team settings. These skills and qualities ensure smooth store operations, customer satisfaction, and contribute to the store's community-focused mission.

What is a Goodwill Retail Store?

A Goodwill Retail Store is a thrift store operated by Goodwill Industries, a nonprofit organization. These stores sell donated clothing, household items, electronics, and more at affordable prices to the public. The revenue generated from sales supports Goodwill’s mission, funding job training, employment placement services, and community programs for people facing barriers to employment. Shopping or donating at Goodwill Retail Stores helps promote environmental sustainability by reusing items and supports local communities.

What are some typical challenges faced by employees working at a Goodwill Retail Store, and how can they be addressed?

Employees at Goodwill Retail Stores often encounter challenges such as managing high volumes of donated items, maintaining organization on the sales floor, and providing excellent customer service during busy periods. Adapting to a fast-paced environment and handling a diverse range of tasks—such as sorting donations, restocking shelves, and assisting customers—requires strong time management and teamwork skills. Open communication with supervisors and coworkers, along with ongoing training, can help employees overcome these challenges and contribute to a positive work environment.
More about Goodwill Retail Store jobs
What cities are hiring for Goodwill Retail Store jobs? Cities with the most Goodwill Retail Store job openings:
What states have the most Goodwill Retail Store jobs? States with the most job openings for Goodwill Retail Store jobs include:
What job categories do people searching Goodwill Retail Store jobs look for? The top searched job categories for Goodwill Retail Store jobs are:
Goodwill Retail Store jobs near you
Infographic showing various Goodwill Retail Store job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 26% Part Time, 1% Temporary, and 1% Summer. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $47,574 per year, or $22.9 per hour.

Goodwill Retail Director

Easterseals-Goodwill

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Directly supervises Goodwill store managers within designated area. Will oversee operations of the stores to effectively ensure that they meet their planned goals. Will maximize profitability of stores by establishing and applying sound management policies pertaining to organization, production, transportation, sales, community relations, employment practices, budgets, schedules, and workflow. Director is a liaison between Easter Seals-Goodwill administration and Goodwill Managers and supports the company in all issues. Monitors the safety program with a goal of 0 accidents.
Requirements
  • Sensitive to guest needs and wishes
  • Ability to work effectively with people with disabilities or other special needs preferred
  • Must have computer experience and be competent in internet use and a variety of computer software applications.
  • Must be able to read, write and speak the English language in order to communicate with staff and guests.

Physical Requirements
  • Ability to move independently or with reasonable accommodation within the facility and community.
  • Applicant must be physically and mentally able to perform all requirements of the job.
  • Moderate lifting and bending
  • Overtime and evenings required to meet deadlines
  • Willingness and ability to travel as needed within the territory of ESGW and to national meetings.
  • Must have reliable transportation, a good driving record, valid driver's license, and proof of personal vehicle insurance.
  • All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience
  • High School/Equivalent
  • 5+ years
  • Retail experience in a high-level management position that supervised multiple retail sites.
  • Experience in product flow and efficiency of operations is required.
  • Supervisory experience for more than 20 Team Members
  • Experience developing public relations/advertising/promotional plans

Easterseals-Goodwill offers a comprehensive & competitive benefits package including:
  • Medical, Vision, Dental, and Voluntary Products
  • Paid Time Off (PTO)
  • 401(k) Retirement Plan + up to 4% contribution
  • Tuition Assistance
  • Flexible Spending + Health Savings Accounts
  • 10% Discount on ESGW Services
  • Employee Wellness Program
  • 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness ("PSLF") program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.
Easterseals-Goodwill (ESGW) is an equal-opportunity employer and welcomes all qualified applicants. We are dedicated to ensuring a fair and equitable recruitment process. We are committed to providing an inclusive and welcoming environment for all members of our team and candidates seeking employment with us. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We strive to create a workplace where individuals from all backgrounds and experiences can thrive and contribute their unique perspectives to our mission.
If you require an accommodation during the application process, please let us know, and we will make every effort to provide the necessary support.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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