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Goodwill Retail Store Jobs (NOW HIRING)

Goodwill of Greater Washington

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Goodwill - (Retail) - General Manager

Germantown, MD · On-site

$70K/yr

General Manager Germantown in Germantown, Maryland | Careers at Germantown Retail Store Essential ... Goodwill of Greater Washington is committed to building a community where people are empowered to ...

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Goodwill Retail Store information

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$35

How much do goodwill retail store jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for goodwill retail store in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

What is the difference between Goodwill Retail Store vs Retail Associate?

AspectGoodwill Retail StoreRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRetail store, donation processing, sales floorSales floor, customer interaction, inventory management
Employer & Industry UsageNonprofit thrift stores, retail industryFor-profit retail stores, retail industry
Common Search & ComparisonYesYes

Goodwill Retail Store employees focus on donation processing, sales, and customer service within a nonprofit environment, often involving community service aspects. Retail Associates work in for-profit retail settings, performing similar customer service and sales duties. While both roles require basic retail skills and involve working with customers, Goodwill Retail Store positions emphasize community impact and donation handling, whereas Retail Associates typically focus on sales and inventory in commercial retail stores.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Store Associate, and why are they important?

To excel as a Goodwill Retail Store Associate, you need basic retail knowledge, customer service skills, and the ability to handle merchandising and cash register operations, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management tools is commonly required. Strong interpersonal skills, reliability, and a positive attitude help associates engage with diverse customers and work effectively in team settings. These skills and qualities ensure smooth store operations, customer satisfaction, and contribute to the store's community-focused mission.

What is a Goodwill Retail Store?

A Goodwill Retail Store is a thrift store operated by Goodwill Industries, a nonprofit organization. These stores sell donated clothing, household items, electronics, and more at affordable prices to the public. The revenue generated from sales supports Goodwill’s mission, funding job training, employment placement services, and community programs for people facing barriers to employment. Shopping or donating at Goodwill Retail Stores helps promote environmental sustainability by reusing items and supports local communities.

What are some typical challenges faced by employees working at a Goodwill Retail Store, and how can they be addressed?

Employees at Goodwill Retail Stores often encounter challenges such as managing high volumes of donated items, maintaining organization on the sales floor, and providing excellent customer service during busy periods. Adapting to a fast-paced environment and handling a diverse range of tasks—such as sorting donations, restocking shelves, and assisting customers—requires strong time management and teamwork skills. Open communication with supervisors and coworkers, along with ongoing training, can help employees overcome these challenges and contribute to a positive work environment.
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What cities are hiring for Goodwill Retail Store jobs? Cities with the most Goodwill Retail Store job openings:
What states have the most Goodwill Retail Store jobs? States with the most job openings for Goodwill Retail Store jobs include:
What job categories do people searching Goodwill Retail Store jobs look for? The top searched job categories for Goodwill Retail Store jobs are:
Goodwill Retail Store jobs near you
Infographic showing various Goodwill Retail Store job openings in the United States as of June 2026, with employment types broken down into 33% Full Time, 33% Temporary, and 34% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,574 per year, or $22.9 per hour.
Retail Store Manager

Retail Store Manager

Goodwill Industries, Inc.

Omaha, NE • On-site

Full-time

Posted 18 days ago

Job description

Retail Store Manager
Department: Retail Operations
Work Location: BPP
Employment Status: Full-Time
Salary Range: $65,000 + $1500 hiring bonus
JOB SUMMARY
The Store Manager is directly responsible for the operations of a Goodwill retail store in accordance with Goodwill policies and procedures in support of the Goodwill Mission.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Achieve or exceed budgeted sales goals by maintaining appropriate expense to revenue ratios, adjusting staff, and controlling company assets
  • Create and implement timely store sales events to achieve additional revenue
  • Foster a positive store atmosphere in support of employees, customers and participants
  • Achieve or exceed production goals monthly/annually by processing donations within 24 hours of receipt
  • Effectively recruit, hire, develop, supervise, schedule and evaluate store personnel; supervise volunteers
  • Support Mission-related programs in the retail store
  • Responsible for controlling company assets and funds
  • Create a positive public image of Goodwill through a clean store environment, attractive displays, and presentable and personable sales and management staff
  • Maintain a safe working/shopping environment. Investigate and document all accidents/injuries/incidents
  • Ensure customers are treated in a fair, courteous and efficient manner
  • Oversee and ensure compliance of store salvaging
  • Complete required paperwork accurately, neatly and submit within established timeframe
  • Collaborate with Loss Prevention to ensure an effective and proactive LP program is in place
  • Maintain merchandising guidelines through colorization and classification of store inventory
  • Promote diversity in the work place through hiring practices and assistance from the Human Resources Department
  • Meet or exceed the attendance expectations for this position
  • Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and participants
  • Performs other duties as assigned

INDIVIDUAL DEVELOPMENT & INTERPERSONAL SKILLS
  • Personally participate in ongoing professional development, education and development as well as supporting others in their efforts to develop.
  • Working relationship with supervisor, co-workers, and inter-departmentally.
  • Must have good supervisory and customer relations skills.
  • Must have the ability to apply sound judgment and common sense across a variety of situations.
  • Must have excellent verbal and written communication skills.

ORGANIZATIONAL DEVELOPMENT
  • Educate customers and the community about the mission and vision of the organization.
  • Demonstrate the Goodwill core values through actions and words.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
  • High School Diploma required
  • Bachelor's degree in business, marketing, or related field preferred
  • One (1) year's retail sales experience is required, two (2) or more years is preferred
  • One (1) year's supervisory experience in a retail setting is required, two (2) or more years is preferred

CERTIFICATES, LICENSES, REGISTRATIONS
  • None required

KNOWLEDGE, SKILLS & ABILITIES
  • Must have good marketing and merchandising ability.
  • Must be able to work flexible hours as required in order to meet operational needs of the store
  • Must have knowledge of clothing and fashion trends.

PHYSICAL DEMANDS
Medium
Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
WORK ENVIRONMENT
Moderate
Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)

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