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Goodwill Retail Store Jobs in Virginia (NOW HIRING)

Goodwill of Greater Washington

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Goodwill - Retail Sales Associate

Sterling, VA · On-site

$18/hr

... face of our retail operations and learn something new every day while Goodwill prepares you to ... the store, outside of the store, and on the phone. 2. Assures merchandise is placed on the sales ...

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Goodwill Retail Store information

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$11

$22

$35

How much do goodwill retail store jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for goodwill retail store in Virginia is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Goodwill Retail Store vs Retail Associate?

AspectGoodwill Retail StoreRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRetail store, donation processing, sales floorSales floor, customer interaction, inventory management
Employer & Industry UsageNonprofit thrift stores, retail industryFor-profit retail stores, retail industry
Common Search & ComparisonYesYes

Goodwill Retail Store employees focus on donation processing, sales, and customer service within a nonprofit environment, often involving community service aspects. Retail Associates work in for-profit retail settings, performing similar customer service and sales duties. While both roles require basic retail skills and involve working with customers, Goodwill Retail Store positions emphasize community impact and donation handling, whereas Retail Associates typically focus on sales and inventory in commercial retail stores.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Store Associate, and why are they important?

To excel as a Goodwill Retail Store Associate, you need basic retail knowledge, customer service skills, and the ability to handle merchandising and cash register operations, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management tools is commonly required. Strong interpersonal skills, reliability, and a positive attitude help associates engage with diverse customers and work effectively in team settings. These skills and qualities ensure smooth store operations, customer satisfaction, and contribute to the store's community-focused mission.

What is a Goodwill Retail Store?

A Goodwill Retail Store is a thrift store operated by Goodwill Industries, a nonprofit organization. These stores sell donated clothing, household items, electronics, and more at affordable prices to the public. The revenue generated from sales supports Goodwill’s mission, funding job training, employment placement services, and community programs for people facing barriers to employment. Shopping or donating at Goodwill Retail Stores helps promote environmental sustainability by reusing items and supports local communities.

What are some typical challenges faced by employees working at a Goodwill Retail Store, and how can they be addressed?

Employees at Goodwill Retail Stores often encounter challenges such as managing high volumes of donated items, maintaining organization on the sales floor, and providing excellent customer service during busy periods. Adapting to a fast-paced environment and handling a diverse range of tasks—such as sorting donations, restocking shelves, and assisting customers—requires strong time management and teamwork skills. Open communication with supervisors and coworkers, along with ongoing training, can help employees overcome these challenges and contribute to a positive work environment.
What are popular job titles related to Goodwill Retail Store jobs in Virginia? For Goodwill Retail Store jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Goodwill Retail Store jobs in Virginia look for? The top searched job categories for Goodwill Retail Store jobs in Virginia are:
What cities in Virginia are hiring for Goodwill Retail Store jobs? Cities in Virginia with the most Goodwill Retail Store job openings:
Goodwill Retail Store jobs near you
Infographic showing various Goodwill Retail Store job openings in Virginia as of July 2026, with employment types broken down into 71% Full Time, 25% Part Time, 3% Temporary, and 1% Summer. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $47,166 per year, or $22.7 per hour.

Goodwill - Retail Sales Associate

Goodwill of Greater Washington

Sterling, VA • On-site

$18/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

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Job description

Enjoy the opportunity to be the face of our retail operations and learn something new every day while Goodwill prepares you to advance in your career. Sales team members work in a collaborative environment and make a positive and sustainable impact on our community. 

Essential Competencies:

§ Action Oriented
§ Customer Focus
§ Composure
§ Time Management


Essential Duties and Responsibilities:

1. Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
2. Assures merchandise is placed on the sales floor in a timely manner
3. Able to ensure items are rung accurately on the register
4. Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator
5. Maintains knowledge of merchandise and answers customer’s questions courteously and promptly
6. Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections.
7. Maintains clean professional appearance

Other Duties and Responsibilities:

1. Maintain an orderly and clean register area
3. Maintain familiarity with store security procedures and exercise security practices when necessary
4. Perform general housekeeping responsibilities to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms)
5. Perform other duties as assigned by management

Required Qualifications

1. Ability to effectively communicate with customers and GGW associates
2. Ability to provide exceptional customer service to all of our customers
3. Ability to settle customer complaints
4. Ability to perform basic math skills
5. Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift)
6. Ability to bend and lift up to 40 pounds frequently
7. Basic working knowledge of computer applications and the internet


Preferred Qualifications

1. A minimum of six months of previous work experience
2. High School Diploma or equivalent
3. Previous experience working in a retail environment
4. Excellent customer service related skills
5. Working knowledge of a cash register
6. Multilingual with complete fluency in English

Company Description

Goodwill of Greater Washington is committed to building a community where people are empowered to achieve their fullest potential and RISE to their highest level of personal success.

At our organization, we pride ourselves on fostering a supportive and mission-driven culture that emphasizes inclusivity, respect, and professional growth. We value our team and are committed to providing the tools, resources, and leadership necessary to succeed.