Retail Store Operations Manager Jobs in Virginia

Location: Habitat Store/Charlottesville VA

Reports to: Director Resource Development in Advancement (DRDA)

Travel Requirements: minimal/local

Employment Type: Full-time, salaried, Tuesday - Saturday

ORGANIZATION OVERVIEW

Habitat for Humanity of Greater Charlottesville (“Habitat”) is a cutting-edge non-profit housing and community development organization creating simple, decent, affordable homes in partnership with low-income families, volunteers, and the communities of the Greater Charlottesville region. We are advocates, promoting innovations and policy solutions designed to increase the affordable housing supply across the communities we serve. Home construction capacity is multiplied by a volunteer labor force including homeowner families, corporate, civics, and faith groups. Habitat is an affiliate of Habitat for Humanity International (“HFHI”), a global ministry working to end housing poverty worldwide.

In 2013, Habitat completed construction at Sunrise, the first trailer park transformation in the nation without resident displacement. Currently, Habitat is redeveloping the Southwood Mobile Home Park with similar objectives. Southwood is the area’s largest single concentration of affordable housing and its greatest remaining redevelopment opportunity. When complete, the redeveloped Southwood will be unprecedented in scale nationally. Habitat has also partnered with the Piedmont Housing Alliance and the City of Charlottesville to purchase the Carlton Mobile Home Park. In the short term, our plan is to manage the park responsibly while helping residents develop the collective capacity to be leaders in the eventual redevelopment of the property into a mixed-income community without resident displacement.

Habitat is a national pioneer in mixed-income community development. To date, Habitat has

contributed to 12 mixed-income neighborhoods and built and sold almost 400 homes.

POSITION SUMMARY

The Store Operations Manager is charged with management oversight of all store activities related to the continued, aggressive growth of store sales and net profit. The Operations Manager is responsible for overseeing the day-to-day operations of the Habitat Store; to include maintaining a clean and safe facility and ensuring that all sales and donations-receiving activities run smoothly and efficiently, as well as providing superior customer service to our customers and donors. Additionally, there shall be a focus on strong personnel management to ensure team excellence for store staff.

DUTIES AND RESPONSIBILITIES

• Develop and implement a strategic plan in collaboration with the DRDA
• Develop and implement marketing strategies with the DRDA to expand constituent base
• Develop and implement purchased inventory plan in collaboration with the DRDA
• Oversee and ensure store website is being used as an effective marketing and communication tool
• Solicit donations throughout Albemarle County/City of Charlottesville and beyond
• Ensure adequate and friendly personnel presence on sales floor at all times to maximize personal customer service and drive sales
• Handle billing for the Habitat Store
• Prepare annual budget and ensure operation within the budget
• Develop informational materials regarding Habitat Store for internal and external use
• Cultivate and nurture relationships with appropriate organizations, such as other reuse centers, HFHI, Blue Ridge Home Builders Association, CAAR, BRAC, National Recycling Coalition, EPA, Virginia Recycling Association, Building Materials ReUse Association and others
• Look to establish new partnerships for the Habitat Store, through active and creative collaboration with donors and community groups
• Ensure that proper safety procedures are implemented and adhered to by all staff and volunteers
• Consult with accounting department on issues of register discrepancies, bank account, and taxes; consult with appropriate departments on insurance
• Prepare monthly store operational report for the Board of Directors
• Attend HFHGC meetings as store representative
• Create biannual Habitat Store electronic newsletter
• Write newsletter articles for HFHGC newsletter
• Coordinate Habitat Store attendance/participation at relevant conferences and exhibits
• Speak at or attend relevant conferences on: restores, deconstruction, waste management
• Improve the overall appearance of store facilities and maximize efficiency of all operations
• Act as a Green Building Champion, advocating for sustainable building and resource efficiency among our customers and donors
• Consult with Habitat affiliates interested in the Habitat Store concept
• Be knowledgeable about Habitat’s mission and convey it effectively to customers, donors, and volunteers
• Coordinate other duties as assigned by Director of Retail Operations
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records

QUALIFICATIONS AND EXPERIENCE

• Proven experience in retail management; non-profit management experience preferred
• Strong knowledge of sales and marketing
• Demonstrated ability to effectively supervise and direct staff
• Demonstrated ability to multi-task, plan, organize, and implement multiple projects and meet deadlines with high quality work
• Excellent written and verbal communication skills
• Command knowledge of Word, Powerpoint, Excel, Outlook or Google equivalents
• High level of strategic thinking
• Positive, “can do” attitude
• Flexibility to work occasional nights
• Ability to work with volunteers
• Commitment to Habitat for Humanity’s mission of service to others and The Habitat Store’s environmental initiative
• Advanced degree in related field is preferred

In addition to the above, all staff members are expected to exhibit the following on a consistent basis:

• A dedication to an interdisciplinary, collaborative approach to work
• Passion for supporting the organization’s mission and for maintaining programmatic excellence
• Proven success working with individuals of diverse backgrounds
• Ability to manage multiple projects and assignments simultaneously, often with competing deadlines
• Communication skills that allow for productive sharing, debate, and exchange of information and ideas, whether verbally or in writing

PHYSICAL REQUIREMENTS

• Ability to stand, walk, or sit for prolonged periods of time and in extreme temperatures.
• Must be able to move or lift up to 75 pounds at times.

This job description is intended to provide general information about the position. It is not an employment contract and is not intended as a complete list of all job roles and responsibilities. The incumbent may be required to perform other roles and responsibilities. As with all positions, the responsibilities, roles, and requirements of this job may change. The organization, at its discretion, may alter this job description at any time with or without notice.