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Goodwill Retail Store Jobs in Virginia (NOW HIRING)

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Goodwill Retail Store information

See Virginia salary details

$11

$22

$35

How much do goodwill retail store jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for goodwill retail store in Virginia is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Goodwill Retail Store vs Retail Associate?

AspectGoodwill Retail StoreRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRetail store, donation processing, sales floorSales floor, customer interaction, inventory management
Employer & Industry UsageNonprofit thrift stores, retail industryFor-profit retail stores, retail industry
Common Search & ComparisonYesYes

Goodwill Retail Store employees focus on donation processing, sales, and customer service within a nonprofit environment, often involving community service aspects. Retail Associates work in for-profit retail settings, performing similar customer service and sales duties. While both roles require basic retail skills and involve working with customers, Goodwill Retail Store positions emphasize community impact and donation handling, whereas Retail Associates typically focus on sales and inventory in commercial retail stores.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Store Associate, and why are they important?

To excel as a Goodwill Retail Store Associate, you need basic retail knowledge, customer service skills, and the ability to handle merchandising and cash register operations, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management tools is commonly required. Strong interpersonal skills, reliability, and a positive attitude help associates engage with diverse customers and work effectively in team settings. These skills and qualities ensure smooth store operations, customer satisfaction, and contribute to the store's community-focused mission.

What is a Goodwill Retail Store?

A Goodwill Retail Store is a thrift store operated by Goodwill Industries, a nonprofit organization. These stores sell donated clothing, household items, electronics, and more at affordable prices to the public. The revenue generated from sales supports Goodwill’s mission, funding job training, employment placement services, and community programs for people facing barriers to employment. Shopping or donating at Goodwill Retail Stores helps promote environmental sustainability by reusing items and supports local communities.

What are some typical challenges faced by employees working at a Goodwill Retail Store, and how can they be addressed?

Employees at Goodwill Retail Stores often encounter challenges such as managing high volumes of donated items, maintaining organization on the sales floor, and providing excellent customer service during busy periods. Adapting to a fast-paced environment and handling a diverse range of tasks—such as sorting donations, restocking shelves, and assisting customers—requires strong time management and teamwork skills. Open communication with supervisors and coworkers, along with ongoing training, can help employees overcome these challenges and contribute to a positive work environment.
What are popular job titles related to Goodwill Retail Store jobs in Virginia? For Goodwill Retail Store jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Goodwill Retail Store jobs in Virginia look for? The top searched job categories for Goodwill Retail Store jobs in Virginia are:
What cities in Virginia are hiring for Goodwill Retail Store jobs? Cities in Virginia with the most Goodwill Retail Store job openings:
Goodwill Retail Store jobs near you
Infographic showing various Goodwill Retail Store job openings in Virginia as of June 2026, with employment types broken down into 63% Full Time, 36% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,166 per year, or $22.7 per hour.
Retail Operations Manager

Retail Operations Manager

Goodwill of Central and Coastal Virginia

Powhatan, VA • On-site

$67K/yr

Full-time

Posted 12 days ago

Job description

Description
Position Summary Contributes to the mission of Goodwill by profitably managing a Goodwill Retail store, donation site and instore production facility. Maintains high standards and motivate staff to maximize performance to achieve store goals.
Essential duties include the following. Other duties within the scope of this position may be assigned.
1. Acts as a role model in manner and appearance to promote a positive work environment.
2. Meets store goals, identifies work to be done, prioritizes and delegates to drive results. Utilizes the MATRIX as a tool to drive store performance.
3. Promotes Goodwill's high standard of exceptional customer service both internally and externally.
4. Embraces and executes key on boarding principles to prepare and nurture new and transferred associates.
5. Conducts weekly management team meetings, monthly staff meetings, check ins.
6. Manages change through communication and positive support of all company initiatives.
7. Recognizes and rewards behaviors that reinforce both progress and success utilizing the recognition programs.
8. Identifies, develops and retains high potential associates, nurtures for next level.
9. Ensures an effective learning environment by using all tools available i.e.: RAM and Lead Readiness, Individual Development Plans, Performance Improvement Plans, DGR Management Classes.
10. Schedules and staffs the store for maximum efficiency and exceptional customer experience.
11. Maximizes the value of donated goods by ensuring timely processing, monitor inventory levels.
12. Adheres to Goodwill operating standards, including a high standard in visual presentation and cleanliness.
13. Solicits customer and associate feedback, act on it.
14. Utilizes management information tools i.e.: Daily Sales, Production Report, Sales by Commodity, Monthly Variance and Expense Reports to identify trends.
15. Responds to all customer inquiries in a timely manner.
Supervisory Responsibilities The associate in this position has supervisory responsibility for designated associates in their department.
Education / Experience / Certificates / Security Clearance
* High School Diploma or GED, required. Bachelor's Degree in Business Management or a related field, preferred.
* 3 Years' experience in a related field, required.
* No professional certifications are required for this position.
* The associate is not required to drive as part of their job duties.
* The associate in this position will be required to successfully pass a criminal background check.
Competencies Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge, Builds/Leads Teams
Safety Statement Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policy and procedure manual. Managers have the added responsibility to ensure the compliance of their team members.
Information Privacy and Security
This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.
Physical Demands / Work Environment / Work Conditions
* The associate is required to lift 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
* The associate works in a moderate work environment with occassional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)
* There are no special work conditions for this position.
Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Please click on this link to access our EEO / Affirmative Action Program posters and learn about your rights as an applicant.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at RecruitingAccommodations@goodwillvirginia.org . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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