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Goodwill Retail Store Jobs in Washington (NOW HIRING)

Goodwill

IT Support Specialist

Washington, DC · On-site

This position handles requests for support relating to the IT needs of Goodwill's retail locations ... store locations to provide hands-on support. 4. Respond to email messages and phone calls for ...

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Goodwill Retail Store information

See Washington salary details

$13

$25

$40

How much do goodwill retail store jobs pay per hour?

As of May 28, 2026, the average hourly pay for goodwill retail store in Washington is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $30.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Store Associate, and why are they important?

To excel as a Goodwill Retail Store Associate, you need basic retail knowledge, customer service skills, and the ability to handle merchandising and cash register operations, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management tools is commonly required. Strong interpersonal skills, reliability, and a positive attitude help associates engage with diverse customers and work effectively in team settings. These skills and qualities ensure smooth store operations, customer satisfaction, and contribute to the store's community-focused mission.

What are some typical challenges faced by employees working at a Goodwill Retail Store, and how can they be addressed?

Employees at Goodwill Retail Stores often encounter challenges such as managing high volumes of donated items, maintaining organization on the sales floor, and providing excellent customer service during busy periods. Adapting to a fast-paced environment and handling a diverse range of tasks—such as sorting donations, restocking shelves, and assisting customers—requires strong time management and teamwork skills. Open communication with supervisors and coworkers, along with ongoing training, can help employees overcome these challenges and contribute to a positive work environment.

What is a Goodwill Retail Store?

A Goodwill Retail Store is a thrift store operated by Goodwill Industries, a nonprofit organization. These stores sell donated clothing, household items, electronics, and more at affordable prices to the public. The revenue generated from sales supports Goodwill’s mission, funding job training, employment placement services, and community programs for people facing barriers to employment. Shopping or donating at Goodwill Retail Stores helps promote environmental sustainability by reusing items and supports local communities.

What is the difference between Goodwill Retail Store vs Retail Associate?

AspectGoodwill Retail StoreRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRetail store, donation processing, sales floorSales floor, customer interaction, inventory management
Employer & Industry UsageNonprofit thrift stores, retail industryFor-profit retail stores, retail industry
Common Search & ComparisonYesYes

Goodwill Retail Store employees focus on donation processing, sales, and customer service within a nonprofit environment, often involving community service aspects. Retail Associates work in for-profit retail settings, performing similar customer service and sales duties. While both roles require basic retail skills and involve working with customers, Goodwill Retail Store positions emphasize community impact and donation handling, whereas Retail Associates typically focus on sales and inventory in commercial retail stores.

What are popular job titles related to Goodwill Retail Store jobs in Washington? For Goodwill Retail Store jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Goodwill Retail Store jobs in Washington look for? The top searched job categories for Goodwill Retail Store jobs in Washington are:
Goodwill Retail Store jobs near you

Retail Store Manager

GOODWILL IND OF THE CHESAPEAKE INC

Crofton, MD • On-site

$54.20K - $62.72K/yr

Full-time

Posted 18 days ago

Job description


Retail Store Manager

???? $54,198 – $62,720 annually
???? Full-Time Leadership Role

Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high‑volume Band 3 store with annual sales between $1.0M and $1.49M.

This role is responsible for full store performance, team leadership, production execution, and community impact while advancing Goodwill’s mission.

What You’ll Be Responsible For

Store Operations & Performance

  • Lead daily operations of a high‑volume retail store
  • Achieve budgeted sales, production, and expense control goals
  • Oversee donation processing for resale and salvage
  • Ensure timely production flow to the sales floor
  • Maintain pricing, grading, and quality standards
  • Partner with Recycling Center and Retail Operations teams
  • Execute merchandising standards, colorization, and seasonal displays
  • Handle cash reconciliation, deposits, and required reporting
  • Investigate and address security, safety, and risk concerns
  • Communicate regularly with Regional Director regarding store performance

People & Team Leadership

  • Hire, train, coach, and manage a team of 12–25 employees
  • Conduct performance management, discipline, and terminations in partnership with HR
  • Build schedules and assign coverage to maximize efficiency
  • Process and approve payroll accurately and timely
  • Conduct monthly staff meetings and promote engagement
  • Foster a culture of accountability, customer service, and mission alignment

Schedule & Availability

  • Full-time leadership schedule
  • Weekend availability (Saturday and Sunday) required
  • Reliable transportation required for scheduled shifts

Qualifications

  • High school diploma or equivalent required
  • Three years of retail or related management experience at the Store Manager level or higher
    • Goodwill retail management experience may substitute
    • Advanced education may substitute for experience
  • Valid driver’s license, vehicle insurance, and access to a personal vehicle

Employment is contingent on successful completion of a criminal background check.

Knowledge, Skills & Abilities

  • Retail leadership in high‑volume environments
  • Financial acumen (sales, margins, expense control)
  • Strong merchandising and marketing skills
  • Conflict resolution and sound judgment
  • Ability to lead diverse teams and communicate effectively
  • Working knowledge of Microsoft Word, Excel, and basic internet tools

Physical Requirements

  • Lift up to 50 lbs (frequent lifting up to 25 lbs)
  • Stand, walk, bend, reach, and use hands throughout shift
  • Medium physical demand work environment
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

  • Up to 25% travel related to banking, operational needs, meetings, or special assignments
  • Access to a personal vehicle required

Why Lead at Goodwill?

Goodwill Industries of the Chesapeake offers competitive compensation, leadership autonomy, and the opportunity to manage a mission‑driven business that directly supports workforce development and community programs.

???? Learn more about benefits and careers:
https://goodwillches.org/about-us/goodwill-careers/

EOE/MFDV Including Disability/Vets