Sales & Events Coord., The Henry, Autograph, Dearborn, MI

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Sales & Events Coordinator for the The Henry Hotel in Dearborn, MI

GENERAL PURPOSE

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales.

ESSENTIAL DUTIES/RESPONSIBILITIES

Answer phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner (within the same business day or by 10am the next business day).

Type correspondence, reports and forms as well as prepare simple written correspondence.

Prepare sales contracts within 24 hours of receiving original.

Create new files and monitor trace files; geographic, trace and master cards.

Prepare coversheets and rooming lists based on room blocks and customer information.

Assist sales manager and/or director of sales on projects, proposals and special events.

Maintain timely and effective paper flow and communications within the sales area.

Pull trace files on Friday for the prior week.

Professional and positive communication to both guests and fellow employees.

OTHER DUTIES/RESPONSIBILITIES

Assist guests with changes and special requests, as needed.

No travel required.

Hours: 40 hours over a five day period; typically Monday through Friday; days and times may vary based on need.

SUPERVISORY DUTIES - None

JOB QUALIFICATIONS

Knowledge

Ability to type 60 WPM, Microsoft Office. Alphabetizing, grammar and punctuation. Standard business letter formats. Strong editing skills.

Skills

Excellent hearing required for telephone inquiries and client and associate handling.

Excellent vision required as contracts and letters are hand written, filing, using computer, checking diary.

Excellent speech communication skills necessary to communicate clearly with customers and other departments.

Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals.

Abilities

Order office supplies.

Bending/kneeling - repeated bending and kneeling required while filing.

Mobility - must be able to reach all areas of hotel to assist clients.

No continuous standing, climbing or driving required.

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous secretarial experience preferred.

Material/Equipment Used

Computer, PC, typewriter, copier, fax, phone.

Environment

Work inside 100% of 40 hours.

- Employees are held accountable for all duties of job -