Business Analyst

MBS Pro Staffing

Blue Ash, OH

Full-Time

Job Description

MBS is hiring a Solution Architect. This position is a remote, full-time, direct hire opportunity.

FULL JOB DESCRIPTION

PRINCIPAL DUTIES & RESPONSIBILITIES

Solution Design and Architecture: Develop comprehensive ServiceNow solutions and architectures. This includes designing workflows, configuring applications, and integrating ServiceNow with other systems.
Technical Leadership: Provide technical guidance and leadership to project teams, ensuring best practices in ServiceNow implementation.
Business Analysis: Work closely with business stakeholders to understand their needs and translate them into effective ServiceNow solutions.
Project Management: Oversee the delivery of ServiceNow projects, ensuring they are completed on time, within budget, and meet business requirements.
Custom Development: Customize ServiceNow applications as needed, including scripting and development of custom modules.
Training and Support: Provide training to end-users and support staff, ensuring smooth adoption of new solutions.
Continuous Improvement: Continually assess the ServiceNow platform for improvements, staying updated with new features and technologies.
Documentation: Create and maintain detailed documentation for solutions, including architectural designs, configurations, and support procedures.

REQUIREMENTS

Experience: At least 3-5 years of experience in ServiceNow architecture and implementation.
Certifications: ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) preferred in at least 2 process areas (ITSM, CSM, etc).
Technical Skills: Proficient in JavaScript, HTML, CSS, and ServiceNow scripting tools. Knowledge of ITIL processes and integrations with other IT systems.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to design creative solutions.
Communication: Excellent communication and interpersonal skills, capable of working effectively with both technical and non-technical stakeholders.
Project Management: Experience in managing complex projects and leading cross-functional teams.
This role is ideal for an individual who is passionate about leveraging technology to improve business processes and enjoys working in a dynamic, collaborative environment.

ABOUT THE KABLE GROUP

For over 50 years, The Kable Group has been committed to connecting candidates looking for reliable work opportunities with companies in need of workforce solutions. We leverage our expertise in core industries to ensure that the needs of our clients and our candidates alike are satisfied. Whether it’s a professional position, skilled labor need, or an education opportunity, The Kable Group’s suite of solutions caters to finding the right fit, every time.

At the Kable Group, we do not just accept diversity — we celebrate it, we support it, and we thrive on it. Read our full diversity statement here.

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.