Personal Lines Customer Service Representative

Axios Professional Recruitment

Grand Rapids, MI

Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Axios Professional Recruitment is partnered with a local independent insurance agency in Grand Rapids, who is actively looking to hire a qualified Personal Lines Customer Service Representative. The ideal candidate will have extensive personal lines experience, be detail-oriented, a self-starter, have excellent customer service skills via phone and in-person, and more.

The Personal Lines CSR will prepare various routine and specialized customer service duties and correspondence, and coordinates with the direct consumer, agent and dealer.

Personal Lines Customer Service Representative Benefits:

Competitive Annual Salary
Medical, Dental and Vision insurance
Retirement savings account
Paid Time Off
Paid Holidays
Fast-paced, friendly work environment

Personal Lines Customer Service Representative Responsibilities:

Address walk-in client needs
Call customers on notices including underwriting and gathering information
Process renewal reports
Process lapse prevention reports weekly
Process insurance company claim reports
- Safeco, Progressive, American Modern, Aegis, National General, Pure)
Process endorsements received via mail, email and fax
Process all cancellations received via fax, email and mail
File new active files in File Room (for all agents)
Move files from Active to Cancelled (or reverse) in File Room (for all agents)
Perform miscellaneous job-related duties as assigned by Office Manager and President

Incoming Phone Calls:

Handle all lender requests to confirm coverage or make a change to an existing policy (calls, email, fax, or mail requests)
Assisting customers who need to make a payment or confirm receipt of a payment.
Handle all change requests within their current state.
Processing ID card requests and other miscellaneous document requests (faxed, emailed, or mailed).
Handle all referring agent/subagent requests for declarations pages or other documentation.
Process rewrite requests for clients moving out of state etc.
Process change requests for clients adding units, deleting, units, etc.

Personal Lines Customer Service Representative Qualifications:

To be considered for the Commercial Customer Service Representative position, applicants should:

5+ Years P/C insurance experience
Active MI resident P/C License
Multi-tasker
Independent Worker
Good Listener
Computer Skills (Word, Excel, Outlook, Office)

Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.

Good luck, we look forward to reviewing your application!