Medical Field Service Representative

Job Description:

We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join DJO as a Field Service Representative in Bloomington, IN. This is a great opportunity to work in a clinical setting for the leader in orthopedic bracing with brands such as DonJoy, Aircast, Procare, and Exos. Don't miss this great opportunity to start a career with an industry leader!

JOB RESPONSIBILITIES

• Responsible for proper measuring and application, education on the appropriate use/care, and providing accurate information to patients and/or Health Care Providers (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other DJO products as prescribed by physicians/HCPs at the orthopedic practice.
• Coordinates patient care for follow-up brace fitting appointments, as necessary.
• Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures.
• Provides comprehensive account management and effectively manages day-to-day service operations for stock-and-bill programs customized for clinical orthopedic practices.
• Responsible for inventory management, including organizing and tracking inventory, participating in required audits of inventory, and managing defective product returns and exchanges.
• Educates customer clinic staff on how to appropriately handle, document, and reissue products in the case of defective products.
• Manages product mix of DJO manufactured versus non-DJO products to designated/identified level.
• Ensures accurate completion of appropriate forms and documentation through DJO’s secure automation platforms for delivery to the appropriate billing department, following all necessary compliance and regulatory processes, as well as applicable DJO policies and procedures.
• Responsible for verifying patient insurance benefits using available real-time automation tools, including pre-authorization of claims and/or upfront collection of patient deductible and coinsurance amounts as required by individual insurance contracts and/or by DJO policy and procedure.
• Collects patient out-of-pocket costs for services rendered/products provided using automated business transaction tools within Company guidelines.
• Works within customer Electronic Medical Record (EMR) systems, when available, to access appropriate patient information for DJO billing, as well as to read and understand medical records.
• Maintains a high level of professional and technical knowledge of relevant payor rules.
• Serving as the face of DJO, builds and maintains effective relationships with clinic staff at varying levels.
• Responsible for educating clinical staff members, as applicable, on Field Service policies and procedures.
• Responds to customer questions, issues, and problems of moderate to complex scope.
• Serves as a liaison between the customer and the DJO/Distributor Partner (DP) Sales Team.
• Plays a critical role in Business Reviews to report activity and performance of the clinic and/or territory.
• Responsible for achieving metrics and KPIs, as set forth by management, to ensure customer performance and efficiency comply with applicable DJO agreements/contracts.
• Participates in continuing education required to maintain all relevant certifications and/or licensure.
• Maintains thorough professional and technical knowledge of relevant DJO products, corresponding documentation (e.g., Product Inserts, Manuals, Promotion Materials, etc.), and Company policies and procedures.
• Demonstrates commitment to the DJO Compliance & Ethics Program, the Colfax/DJO Code of Business Conduct, the AdvaMed Code of Ethics, and all applicable regulations, policies, and procedures.
• Adheres to all internal Corporate Compliance guidelines, OIG, and government healthcare regulations, regulatory policies and procedures, policies and procedures set forth by the applicable clinic and/or hospital administration, and Privacy and Security standards (i.e., HIPAA) in accordance with government agency requirements.
• Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards and DJO policies and procedures.
• Other duties as assigned.

QUALIFICATIONS

• Minimum of 2 years of experience in a hospital, healthcare facility, clinic, or physician’s office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience required.
• Experience dealing with multiple physicians in a high-volume clinic required.
• Demonstrated patient care experience required.
• Bachelor’s Degree in a related field required.
• Holds and maintains a Board of Certification (BOC) in Athletic Training (ATC).
• Holds and maintains an active license with the Indiana Athletic Trainers Board. American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic Fitter, Physical Therapy Certification (PTA), BOC Physical Therapy Certification, or Orthopedic Technology Certification may also be considered.
• Previous experience with inventory management programs and/or EMRs strongly preferred.
• Demonstrated experience with the application of soft goods/functional bracing preferred.
• Must possess a valid Driver’s License and current automobile insurance.
• Must satisfy third-party credentialing requirements to gain access to hospital accounts.

TRAVEL

• May require travel up to 10% of the time, but overnight travel is not required.
• Occasional time may be spent traveling in car to various local clinic sites, using own transportation, upon request as dictated by territory.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Field based (i.e., physician’s offices, hospitals, clinics, etc.).
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands: Must frequently lift and/or move up to 20 pounds. Office deskwork requiring sitting, walking, using phone and computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT DJO GLOBAL
DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices that provide solutions for musculoskeletal health, vascular health and pain management. Our products address the continuum of patient care from injury prevention to rehabilitation after surgery, injury or from degenerative disease, enabling people to regain or maintain their natural motion. Our products are used by orthopedic specialists, spine surgeons, primary care physicians, pain management specialists, physical therapists, podiatrists, chiropractors, athletic trainers and other healthcare professionals. In addition, many of our medical devices and related accessories are used by athletes and patients for injury prevention and at-home physical therapy treatment. Product lines include rigid and soft orthopedic bracing, hot and cold therapy, bone growth stimulators, vascular therapy systems and compression garments, therapeutic shoes and inserts, electrical stimulators used for pain management and physical therapy products. Our surgical division offers a comprehensive suite of reconstructive joint products for the hip, knee and shoulder. Our products are marketed under a portfolio of brands including Aircast®, Chattanooga, CMF™, Compex®, DonJoy®, ProCare®, Exos™, Dr. Comfort®, DonJoy Performance® and DJO® Surgical.

For additional information on the Company, please visit www.DJOglobal.com.

DJO is a growing subsidiary of diversified technology leader Colfax Corporation

EOE AA M/F/VET/Disability

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.